Sony Offering Support for Faulty Nvidia GPUs

While HP, Dell and Apple have already admitted that its products are victims of the Nvidia GPU packaging issue, it took Sony a little longer to step up for its Vaio customers.

Earlier this month Sony finally issued an official statement (see here for image of statement) regarding its laptops that feature the faulty GPUs. It reads as follows:

In July 2008, Nvidia publicly acknowledged a failure associated with some of their graphics processors (GPU) due to a manufacturing defect in the graphics chip packaging. At that time Sony and Nvidia jointly investigated whether Vaio models equipped with this GPU were impacted by the issue. This investigation revealed that the issue had not occurred in such Vaio models.

However, after closely monitoring the situation, Sony has now determined that a very small percentage of computers with the Nvidia graphics chips may be affected.

These PCs may exhibit distorted video, random characters or a blank screen due to failure of the Nvidia graphics chips.

As part of our commitment to quality, for any customer who requires repair of their Vaio due to the Nvidia graphics processor issue, Sony will cover the cost of repair (parts and labor) at no charge during the first four years following the date of purchase of the models in question (see list below).

In case your model is shown in the list below, we invite you to contact Vaio support to arrange service for your Vaio.

  • VGN-FZ11x, VGN-FZ18x, VGN-FZ21x, VGN-FZ31x, VGN-FZ38x,
  • VGN-AR11x, VGN-AR21x, VGN-AR31x,
  • VGN-C1Zx, VGN-C2Zx,
  • VGC-LM1xx, VGC-LM2xx,
  • VGC-LT1xx, VGC-LT2xx.

Nvidia recently revealed that the faulty GPU cost its business $119.1 million in the last quarter. Were you affected by the Nvidia faulty GPU flaw? If so, and it was a Vaio, at least now you're covered!

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31 comments
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  • jay236
    4 years? I'm only getting a crappy 2 years coverage from Dell...however I guess there's nothing to be jealous about since manufacturers only replace it with another defective refurbished board.
    1
  • ta152h
    Anyone stupid enough to get something from Nvidia deserves what they get. They have nice features, and sometimes good performance, but they also have more problems than Intel solutions. Only for hobbyists, who don't mind the extra attention they need, do they make sense. For the general public, who play solitaire, and spades, Intel is just a better solution. Fewer problems, better support, and a much surer future. Nvidia will be belly-up soon, with AMD and Intel integrating more into their processors, and Nvidia not being allowed to make Nehalem/Lynnfield compatible chipsets. Discrete graphics will be all they can sell into, and that's a lot smaller a market than they can sell into today. I doubt they'll make it, but let's see if their obnoxious CEO is as clever as he says they are. You never know.
    -19
  • rpmrush
    Nvidia will be around. The green team is strong and innovative. What kind of attention does Nvidia graphics require? I'm running a 9600GTM 1GB in this laptop now. It runs cool and quiet. I'm running an Nvidia card in my desktop as well. Understandably, mobile graphics cards had heat issues. ATI had issues as well. They weren't near as popular in the mobile market. Power and heat efficieny are up and mobile technologies are finally maturing. ATI and Nvidia have decent offerings. Nvidia is stepping up to their mistake. It took a minute, but no biz is quick to throw themselves under the bus.
    4