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Woman's Nude Photos Stolen by Dell Tech Support

By - Source: Tom's Hardware US | B 83 comments

Stranger than fiction? Sometimes.

Sometimes the things that happen in real life, especially in seemingly boring and ordinary situations, are stranger than what we can imagine.

A 48-year-old woman named Tara Fitzgerald from Sacramento was the victim of some very special technical support from Dell's outsourced team in India. In December 2008, she contacted Dell's technical support seeking help in a very sensitive problem.

Fitzgerald thought that she had misplaced a number of erotic pictures of herself that she was saving for her boyfriend. She contacted Dell's technical support and was helped by a level 2 tech named Riyaz Shaikh in Mumbai, India (who was actually an employee of Sitel India, an outsource call center service).

"I trusted him. I trusted him because he was a Dell technician," said Fitzgerald.

She let him have remote access to her PC, and she witnessed him take the pictures off of her email. Little did she know, those pictures were being saved for a nefarious purpose.

Less than a month later, Fitzgerald was notified from an unknown email that her naked pictures were published on a website called "bitchtara."

Fitzgerald then contacted Shaikh again about the pictures, and he suggested that perhaps her boyfriend had leaked them to the internet. Oddly enough, a user named "rayizshaikh" claimed ownership of those photos on the bitchtara website, but Fitzgerald didn't have the heart to study the online posting.

Shaikh told Fitzgerald that he would work on her case from home and requested that he be provided with a new Dell laptop in his home in Mumbai.

"My conscience is talking to me, saying 'Tara, don't send this. Are you crazy?' I sent it anyway," she said.

Fitzgerald spent $195 sending the laptop via UPS next-day air shipping.

The conversations between the two became of personal nature. In an email dated January 11, 2009, Shaikh wrote: "There are no words to express how I feel about you. I constantly search for the words, and they all seem less than I truly feel. You are my life, my heart, and my soul. You are my best friend. You are my one true love. I still remember the day we first met. I knew that you were the one I was meant to be with forever."

But then a month later on Valentine's Day, Shaikh broke the news to Fitzgerald that he had fallen in love with a 22-year-old woman from Tennessee who had also met him through Dell technical support.

Fitzgerald soon discovered two charges on February 17, 2009 totaling $802 on her Dell Preferred credit card for a computer and router that were shipped to a woman in Waynesboro, Tennessee.

Fitzgerald was able to get in contact again with Shaikh on March 18, 2009, when he admitted his fraud: "ur my True friend Tara... I am sorry Accidently I charged ur Dell Account but I will pay. I don't want to loose my job. It was a mistake which happend with me and I am screwed."

Shaikh at a later date promised repayment: "We will pay u 1000. 500 and 500. remaining 500 u have to wait 2-4 mth."

Fitzgerald said that she reported the inappropriate contact and credit fraud to Dell on three separate occasions last year. Dell provided an affidavit to disavow the fraudulent charges on her credit card, but she refused to sign it because she wanted Dell to acknowledge the charges had been made by one of its representatives. Her most recent contact from Dell was a letter seeking a past due payment of $77 on her Dell Preferred credit card.

After reporting the incidents to Dell and the Sacramento Police Department more than a year ago, Fitzgerald finally decided to turn to the media to share her story.

"I've been violated. My life's been violated," said Fitzgerald. "I'm a woman, and no woman likes to be taken advantage of."

Dell has yet to respond.

(Source: News10 KXTV.)

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  • 39 Hide
    tat2demon , August 3, 2010 2:08 AM
    Sounds very fishy to me.

    He steals her pics, posts them and she gives him a laptop?

    Sounds more like they started some freaky relationship, she sent him pics, gave him a laptop, money ect. and when he decided she was a dumb bitch it was time to get rid of her and she wants revenge.
  • 33 Hide
    eklipz330 , August 3, 2010 2:03 AM
    the lesson of today's story? learn to build your own computer, and avoid stupid problems like this!

    now im off to find these pictures =D
  • 28 Hide
    mavanhel , August 3, 2010 2:06 AM
    While I hate to say it, but she kind of deserved it. She should've reported the guy once she found the pictures online.
Other Comments
  • 33 Hide
    eklipz330 , August 3, 2010 2:03 AM
    the lesson of today's story? learn to build your own computer, and avoid stupid problems like this!

    now im off to find these pictures =D
  • 20 Hide
    polly the parrot , August 3, 2010 2:05 AM
    It's a 48 year old woman...

    Though she probably could've easily hired some 13 year old kid to build her a good PC. Or maybe a professional, but the kid might be cheaper.
  • 28 Hide
    mavanhel , August 3, 2010 2:06 AM
    While I hate to say it, but she kind of deserved it. She should've reported the guy once she found the pictures online.
  • 22 Hide
    eklipz330 , August 3, 2010 2:07 AM
    polly the parrotIt's a 48 year old woman...Though she probably could've easily hired some 13 year old kid to build her a good PC. Or maybe a professional, but the kid might be cheaper.


    i didn't realize 48yo women were incapable of learning to put a computer together. MY BAD -_-
  • 39 Hide
    tat2demon , August 3, 2010 2:08 AM
    Sounds very fishy to me.

    He steals her pics, posts them and she gives him a laptop?

    Sounds more like they started some freaky relationship, she sent him pics, gave him a laptop, money ect. and when he decided she was a dumb bitch it was time to get rid of her and she wants revenge.
  • 21 Hide
    mlopinto2k1 , August 3, 2010 2:09 AM
    Avoid stupid problems like this? That chick is RETARDED! Why would she not have made a complaint the moment he was taking her photo's? Ugh, people. Then, she has a relationship with him, 5,000 miles apart while she has a boyfriend. Sweet!
  • 18 Hide
    tortoise , August 3, 2010 2:09 AM
    and what has the boyfriend she's been saving her erotic pictures for done in response to this? he don't happen to represent dell and live in india too right?
  • 21 Hide
    manitoublack , August 3, 2010 2:10 AM
    Hard to feel sorry for such a person. She screwed up and is now trying to play the victim.

    Note to self: don't take nude photos of myself and then ask an employee of an Indian call centre to find them for me. Yep have to look out for that one, gets you every time...
  • -2 Hide
    Simple11 , August 3, 2010 2:13 AM
    Yeah the whole pictures on the net, plus the fact that he proclaimed his love for her caused some many red flags to go up. Nevertheless, she should higher a lawyer and sue Dell.
  • 0 Hide
    christop , August 3, 2010 2:17 AM
    I am wondering how did she understand then tech from India? When they talk it all runs together. Di da tu meh ti click on start button.
  • 9 Hide
    maigo , August 3, 2010 2:23 AM
    stupid
  • 4 Hide
    Stryter , August 3, 2010 2:30 AM
    EWWWWWW!!!!
  • 12 Hide
    ct1615 , August 3, 2010 2:32 AM
    "hey I was surfing the web on a site called bitchtara and I happened to see naked pics of you...whats up with that?"

    lets just hope all the people in this story get spay or neutered
  • 7 Hide
    wmalinowski , August 3, 2010 2:33 AM
    This is some fishy about this story.......

    "Less than a month later, Fitzgerald was notified from an unknown email that her naked pictures were published on a website called "bitchtara."

    How did this person know her e-mail address?

    "Shaikh told Fitzgerald that he would work on her case from home and requested that he be provided with a new Dell laptop in his home in Mumbai.

    "My conscience is talking to me, saying 'Tara, don't send this. Are you crazy?' I sent it anyway," she said."

    Enought said......

    "Fitzgerald said that she reported the inappropriate contact and credit fraud to Dell on three separate occasions last year. Dell provided an affidavit to disavow the fraudulent charges on her credit card, but she refused to sign it because she wanted Dell to acknowledge the charges had been made by one of its representatives."

    I can understand that she wanted Dell to acknowledge the charges had been made by one of its representatives....but refusing to sign affidavit doesn't one bit and now she will owning the money.










  • 16 Hide
    walt526 , August 3, 2010 2:34 AM
    What a dumb twit.
  • 2 Hide
    iam2thecrowe , August 3, 2010 2:41 AM
    it wouldn't be avoided, americans would be faster to post the pictures on the net! Why would you call the manufacturers tech support for this anyway?? its not a hardware fault! stupid woman! never trust anyone with your naked photos!!! duh...
  • 21 Hide
    icepick314 , August 3, 2010 2:41 AM
    some people should not have an access to PC, internet, and anything remotely close a smartphone...

    "After reporting the incidents to Dell and the Sacramento Police Department more than a year ago, Fitzgerald finally decided to turn to the media to share her story."

    so now thousands of people can point and laugh at her publicly from all over the world...
  • 1 Hide
    kingnoobe , August 3, 2010 2:59 AM
    LOL I would love it to see her try to sue dell. Theres so many holes in this story that's easily spotted out. Think of how the lawyers could make her look in court.. O that would almost be worth reading about.
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