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Bad Firmware Caused Windows RT Upgrade Woes

By - Source: Microsoft | B 8 comments

Microsoft explains what happened to the Surface RT update.

The Windows RT 8.1 update is now back online after Microsoft pulled the plug on the rollout last Friday, October 18, due to reports of "bricked" RT-based devices. Turns out the problem was limited to around 1 out of every 1,000 Surface RT 8.1 installs, leaving these devices incomplete in their update and unbootable. Microsoft released a recovery image on Monday to address the problem, and now the company is providing an explanation.

"This was due to a rare situation where firmware updates had not completed at the time of the update to RT 8.1," reads a statement from a Microsoft forum moderator. "In most cases, if a customer encountered this issue the result was simply an extra reboot."

"However, for a very small percentage, the boot configuration data was affected which prevented a successful boot," the moderator adds. "We worked to quickly resolve the issue and now encourage customers to update their Surface RT devices. Surface Pro and 8.1 customers were not impacted by this issue."

"We apologize for any inconvenience this may have caused," the post concludes. "If an issue occurs with our software or devices, we take immediate steps to ensure a quality experience for every single customer—that's been our driving priority in this case, despite the very limited number of customers impacted. We are grateful to the customers who shared their Surface RT devices, assisting our efforts to determine the root cause quickly."

Previously, the problem was believed to have affected many Windows RT-based tablets, but Microsoft dispelled that theory immediately, as stated above. For Surface RT customers in North America who still need the recovery image, head here and grab the 3.7 GB file. Customers will be required to make a FAT32-based bootable USB drive and dump the recovery image contents into the free space.

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  • 6 Hide
    alextheblue , October 22, 2013 4:14 PM
    On every RT/8 device (including a few Surfaces) I updated (for friends and family), I made sure it had the current updates, including firmware, installed before installing 8.1. Zero issues. If you install a firmware update but don't reboot and finish the install, you're begging for trouble.
  • -2 Hide
    sean1357 , October 22, 2013 4:49 PM
    CRC. Didn't do a good job flash firmware checking... that caused the problem failed... Hope someone didn't get an axe....
  • -3 Hide
    sean1357 , October 22, 2013 4:49 PM
    CRC. Didn't do a good job flash firmware checking... that caused the problem failed... Hope someone didn't get an axe....
  • 3 Hide
    JD88 , October 22, 2013 10:00 PM
    How about this little gem:

    "Microsoft Hides Desktop Mode on New Surface"
    http://www.theverge.com/2013/10/22/4868028/microsoft-drops-rt-from-surface-tablet-name

    Microsoft is so out of touch, they don't even realize that they are hiding the one advantage they have over their competitors: The Desktop and multitasking ability that goes along with it.



  • 0 Hide
    gilezzz , October 22, 2013 10:46 PM
    agree with JD88. As long as Microsoft doesn't have a Metro version of Office, the Desktop is a great plus compared to Apple tablets. I personally connect my Yoga 11 (RT 8.1) to an external display to do my Office work and it's great. That's the point of a Windows tablet: tablet + windows!
  • 0 Hide
    gilezzz , October 22, 2013 10:52 PM
    ..oh and no issues updating to RT 8.1 (from RT 8.1 preview). The Lenovo drivers for the touchpad etc all seem to work fine. I love 8.1 so far.
  • 0 Hide
    rokit , October 23, 2013 5:40 AM
    If device is the same there is no need to update firmware or they change the names in there just because ?)
  • 0 Hide
    Be0wulf22 , October 23, 2013 1:29 PM
    "the problem was limited to around 1 out of every 1,000 Surface RT 8.1 installs"

    Or based on sales figures for RT......this only happened once.