Editor's Note: In the following chart, we present some essential and basic information about some of the industry leaders in RAID recovery and repair. Several companies did not respond to our request for information. It is also worth noting that in gathering the data for the following matrix, almost every single provider was reluctant to take part, claiming that the recovery and repair industry was full of specious companies, most of whom make false promises. We removed from the charts claims about being the best, or being first.
| Products |
CBL Data Recovery
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DriveSavers
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DTI Data Recovery
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Gillware Data Recovery
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KrollOntrack
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MyHardDriveDied
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Secure Data Recovery
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WeRecoverData
|
| Pricing |
Go
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Go
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Go
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Go
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Go
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Go
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Go
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Go
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| Years In Business | 21 | 28 | 16 | 10 | 29 | 23 | 17 | 11 |
| Number of Technicians | 68 | 26 | 10 | 20 | 125 | 3 | 22 | No data provided |
| Repair Staff Avg Experience | 10 | 6 | 20 | 5 | 10 | 18 | 10 | 17.5 |
| Receiving Locations | 20 locations in 15 countries (not just "receiving or depots") | N/A. 14,000 referral partners worldwide | 3 (plus hundreds of partner locations throughout U.S.) | 1, with 1200 active partners | 19 | 1 | 57: N. America, Australia and UK | 40 in U.S., 10 in Canada, 1 in Mexico |
| Technician Certifications | Multiple certifications | Windows, Apple and Novell certified; PGP, Ultimaco Software, SafeGuard Enterprise, Access Data, Pointsec Check Point, EnCase Guidance, Cellebrite, Blackbag, Paraben | Ace Lab avdanced training, MCSE, Cisco, Apple | No specifics provided | Certified Mac Technician. VMware Certified | CCFS, CCFT, CDRP, DREC, CDRE | Apple Mac Certification, MCPD, A+. SSAE 16 SOC 1 Type II, Class ISO 4 Cleanroom, BBB Accredited with A+ Rating | Mac certified and Microsoft Certtified Professionals. CCE (Certified Computer Examiner), EnCE (Encase Certified Examiner), CHFI (Certified Hacking Forensic Investigator) |
| Average Turnaround Time | 1.5 days | 1-2 business days, plus round the clock priority service | 3 to 5 business days | 6 business days standard, Advantage service 3- 4 business days, Priority service 1 business day | 3-5 business days | 7-10 days | 1-3 days depending on the size and condition of the disk | 5-7 business days, standard service; 2-3 business days, priority service; emergency service is as fast as technically possible; most cases are recovered within 24 hours |
| Turnaround Time Guarantees | Yes | Claim a 97% turn-around time result | Only for Expedite Service | No | No | No | Emergency service options with option for same day service | Yes |
| Vendors Who List Company as Authorized Repair Depot | 2 | 5 SSD manufacturers; 4 notebook/desktop/server manufacturers; 8 storage system manufacturers; 3 hard disk manufacturers | 3, including Western Digital | Dell, Western Digital, Intel for SSDs | Authorized by all major hard drive manufacturers | None | 20+ | N/A |
| RAID Repair Expertise On Staff | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Data Security and Integrity Guarantees | Yes | Yes. Facility undergoes an annual SOC 2 Type II audit, Cisco self-defending network, building monitored with cameras and motion sensors, visitor screening | Yes. SOC 2 Audit | Gillware is SOC 2 Type II security audited. HIPAA compliant data recovery upon request | Yes | Yes | SSAE 16 Type II SOC I Certified with over 40 controls to safeguard customer data physically and electronically | Yes |
| Ability to do Forensic Repairs and Recoveries | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes |
| Technicians with Forensic Recovery Certifications | 7 | 6 | 1 | No data provided | 30 | 2 | 1 | No data provided |
| Technicians With Expert Witness Experience | 3 | 3 | 1 | No data provided | 15 | 1 | No data provided | About 50% |
| Repairs Onsite or Outsourced | Onsite | Onsite | Onsite | Onsite | Onsite | Onsite | Onsite | Onsite |
| RAID Levels Repaired | All | All | All | All | All | All | All | All |
| OS Supported | All | All | All | All | All | All | All | All |
| Average Price for Repair | $1500 | $1600 | $199+ | $700 | $695+ | $800 per disk | Depends | $500-$2500 |
| If You Cannot Do Repair, Is There a Fee? | No | No | No | No | It depends on the system type and service level selected; eg., if priority or emergency services are selected, there is a fee for $65 | Yes, we charge $50 fee per a disk for the evaluation | No | No |
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