TorGuard VPN Service Review

Torguard is one of the more popular VPN services. We’ll provide the Tom’s Hardware reader assessment of Torguard along with our hands-on testing results.

TorGuard Review And Reader Ratings

Torguard presents us with a dilemma. On the one hand, with an average reader rating of 4.57, it had the highest score out of the four VPN services we have evaluated thus far. On the other hand, with 14 votes, it had the lowest reader "turnout" of the four. When juxtaposed with the 170 responses PIA received (with a score of 4.39), that 4.57 hardly looks stable. Even compared with the 4.45 score of IPVanish, which got 29 votes, it looks a little dangerous. So please bear that in mind.

The reader ratings and comments appear verbatim at the bottom of this page.

We're presenting all 14 reader responses at the end of this page. Most readers lauded the connection speeds, server location choices, ease of setup and support. The negative comments were sparse, with too many readers saying "nothing," which makes us just a little suspicious. Most of the true issues readers brought up were one-off complaints.

Features And Specifications

Supported Encryption

OpenVPN
AES256 with 2048-bit RSA, Blowfish CBC 128-bit

Interface And Setup

TorGuard doesn’t veer too far from the norm. Like PIA, TorGuard offers a very simple client, although you can only disconnect TorGuard via the system tray rather than select your VPN target region. The service spans 43 countries and “thousands” of IP addresses, promising “unlimited VPN speeds and bandwidth.” Well...we’ll see.

TorGuard supports all of the usual OSes along with DD-WRT and Tomato router scripts with its own clients. You can also download a modified version of the Viscosity OpenVPN client if you prefer deeper control and traffic data. Along with OpenVPN, TorGuard supports PPTP, L2TP, SSTP, IPSec, SSH Tunnel and other connection options. Interestingly, the company accepts over 80 payment options, including PayPal, Bitcoin, WebMoney and even oddities like Subway gift cards. TorGuard emphatically denies storing any logs, time stamps or anything else that might sacrifice a user’s identity.

As you peruse TorGuard’s list of available VPN servers, you’ll note two symbols that pop up next to some, but not all, systems. The first is a BitTorrent icon. Obviously, torrents chew through an unfair share of bandwidth, so TorGuard specifically calls out which VPN servers are better suited to this application. Also, you’ll note a different icon that looks like a sonar readout. TorGuard refers to this as Stealth. Here’s how the company describes it:

“TorGuard has engineered special ‘Stealth’ connections that are guaranteed to bypass Deep Packet Inspection (DPI) firewalls and provide ‘invisible’ VPN access anywhere in the world. Stealth VPN options are provided to all clients at no additional charge and can be accessed by selecting a Stealth enabled server option on the TorGuard lite app. Access the web in countries like China, Iran, UAE, or behind strict corporate wifi networks. Unlike normal VPN traffic which can be filtered or blocked by an ISP, TorGuard Stealth VPN service will appear as regular HTTP traffic making it virtually impossible to block. This VPN service connection also features increased encryption protocols making it the most secure VPN experience possible, worldwide.”

Test Results

Sources
Targets
Seattle, WA (West Coast)
Portland, OR (West Coast)
Phoenix, AZ (West Coast)
Hood River, OR (West Coast)
London, UK
Miami, FL
Cairo, Egypt (Middle East)
London, UK
Tripoli, Libya (Middle East)

During our testing, TorGuard, like IPVanish, pulled the Istanbul/Cyprus switcheroo on us (when we selected Istanbul, it used Cyprus), but the service lacks an Israeli location (this was our fallback with IPVanish). The closest we could get was Cairo. As you’ll see in the following numbers, the Cairo results were lackluster at best. Whether that’s because of TorGuard’s choice in partners, the local infrastructure conditions, or other factors is open to debate. Conversely, we were pleased to see TorGuard’s Phoenix location also bust through our download ceiling at one point, like PIA's did. Apparently, Phoenix is the place to go for fast Internet.

Overall, TorGuard lags behind IPVanish by a bit, and it clearly trails Private Internet Access, especially after considering the latter's annual pricing discount. Global coverage is fair, and we do like the Stealth feature. TorGuard does not advertise allowing more than one connection at a time. If you want more, you can dig into the Upgrade/Downgrade page within your online account management and pay $1 for every additional simultaneous feed. Additional Viscosity licenses cost $2 each, and a dedicated IP runs $7.99.

Five-Star Reader Ratings

☆ Rating:

✓ Pros:
I've used pia and ipvanish in the past, but what sold me on torguard is the customer service. They are always helpful and take the time to explain things to an old man like me. I had trouble with my ddwrt router and them even fixed it through remote support. I wish comcast was this nice to me.

Cons: It would be nice to see them add more servers for us Australians. I use the Australia, New Zealand and Romania servers but the others can be a little slow from AU.

Comments:Easy to use, fast VPN with excellent customer service.
☆ Rating:

✓ Pros: I just trust TorGuard, you know that little fuzzy feeling ? i love all they do, there support is always fast and try there very best to help out with everything i have problems with.

Cons: Nothing i can think of in the 2 years, a couple of guides needed updated and they updated, that was about it.

Comments:Been with them for 2 years and never had a problem, never had to look elsewhere.
☆ Rating:

✓ Pros: Setting up the service to using the service, company statements regarding user privacy, pricing, all of these and others make this my VP provider of choice.

Cons: The latency but that is more nit picking than anything else. It's understood that with a VPN service there will inherently be latency so I can't claim to not know about it.

Comments: The overall experience.
☆ Rating:

✓ Pros: Lots of different locations.

Cons: They were slow in informing me about the WebRTC threat.

Comments: Never had any problems connecting.
☆ Rating:

✓ Pros: anonimity.

Cons: latency.

Comments: good service.
☆ Rating:

✓ Pros: A good mix of services and payment options. Nice VPN software and included license. No real problems in 3 years with my torrent proxy and 1 year with VPN service.

Cons: I had connection issues with their auto-routing proxy address but who knows who's fault that is. Solved by selecting specific proxies myself.

Comments: Ease of use and haven't had issues with my torrent proxy and VPN service.
☆ Rating:

✓ Pros: It gives me multiple connection options with unique IP's.

Cons: Nothing.

Comments: Never had a problem, its fast and it can use Funimation through it.
☆ Rating:

✓ Pros: Very easy to setup.

Cons: Nothing.

Comments: Best service.
☆ Rating:

✓ Pros: Rarely do I see any performance degradation using torguard. Client choice is varied, all easily utilized, and range from home grown openvpn to various easy to use clients that self update periodically.

Cons: Nothing to dislike thus far.

Comments: Privacy policy in addition to array and performance of VPN offerings.

Four-Star Reader Ratings

☆ Rating:

✓ Pros: Not expensive, not US based, it has P2P servers that I use a lot (one in Canada), and Torguard works well with Netflix from theirs servers in Europe and Latin America.

Cons: "Silent" disconnection from servers (specially Canada server), form time to time, what exposes my connection to my ISP provider - what it's very annoying when the ISP takes down the speed of my P2P download.

Comments: Torguard is very important in my daily life. I general I like it, despite one problem or other that bothers me.
☆ Rating:

✓ Pros: Does-not cost too much and hides BitTorrent well.

Cons: Interface a little bit too technical. Not all VPN locations use strong encryption.

Comments: The strongest cypher (256-bit) site is not always available and I get cryptic message sometimes. When it works, it works great.
☆ Rating:

✓ Pros: Great Service, Lots of Locations.

Cons: Some bugs in the software arise from time to time.

Comments:Great Service, Lots of Locations.
☆ Rating:

✓ Pros: Good speeds, good client, good location selection.

Cons: Nothing comes to mind.

Comments: Good speeds, good client, good location selection.

Three-Star Reader Ratings

☆ Rating:

✓ Pros: Up front about logging.

✗ Cons: Accessing servers via Viscosity is still clumsy.

Comments: Confusing setup for Mac OS. Otherwise good.
☆ Rating:

✓ Pros: Lots of option on location.

✗ Cons: Speed has been disappointing.

Comments: Decent service and price.

William Van Winkle is a Senior Contributing Writer for Tom's Hardware. Follow him on Twitter.

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4 comments
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  • John Doe What
    I have been with them for almost 2 years.
    I cant recommend TorGuard highly enough.
    Good speeds, lots of servers, NO LOGS, as thats the most important part!
    I feel my 30$ are well spent
    1
  • yhikum
    They usually run a promotion at least once a year for discount on year subscription for $30.
    0
  • firefoxx04
    I use tor guard as well. Excellent speeds and lots of server options. I was able to get 6 months for $15.

    The best part is 5 devices is plenty. I can even run the service on my tomato router, meaning anything on my network falls under that one device.
    0
  • Azi-Ak
    Torguard. Big on privacy, no logs and good speeds. I recently left PrivateInternetAcces (PIA) due to slow connection and disconnections while torrenting leaving my real IP in illegal torrent swarms. I'm now 5 weeks into Torguard and only good things to say.
    Also if you use voucher code "TGLIFETIME50" you get 50% off. Subscription is less than $30/year, $10 cheaper than PIA, and in my personal option Torguard. runs consistently and fast.
    0