USB 3.0 Ports Suddenly stopped working

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koushick92

Honorable
Dec 4, 2013
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Here's my build:

AMD FX-4 4130 3.8Ghz Quad Core
8G ram
AMD HD Radeon 7850 2gb Graphics Card
Gigabyte 78LMT-USB3 AMD 760G (Socket AM3+) DDR3 Motherboard
Seagate Barracuda 1TB 7200RPM SATA 6Gb/s 64MB Cache Hard Drive

I usually plug my Wifi Adapter into the back USB 3.0 port. However today the port suddenly stopped working. No matter what I did it wouldnt work.

I rang up overclockers (where I bought my pc) and they said I should reinstall the driver. I reinstalled it from the CD that came with my motherboard. It still didnt work.

I rang them up again, they directed me to this website: http://www.gigabyte.com/support-downloads/download-center.aspx?kw=drivers where I can download the latest driver there. Still no luck.

Then they said I need to update the bios using a bios flash. I went to the website got the newest bios driver put it on a usb stick and applied still the USB 3.0 port wouldnt work.

Then they suggested to restore my pc to factory settings and reinstall windows all over again. I painstakingly did that and installed all drivers from the CDs. At this very moment I am installing the remaining 200+ windows 7 updates. Even now the USB 3.0 still isn't working. I'm beginning to think that the usb 3.0 port is damaged somehow.

What can i do?

 
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smorizio

smorizio

Titan
Jan 22, 2010
30,984
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check in the motherboard bios that the usb 3.0 ports are turned on. then try another usb device to rule out the port or the wifi adaptor. also check that there no damage to the usb port. if the port wont see any usb device then the chipset on the mb has failed and the mb needs to be replaced.
 
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koushick92

Honorable
Dec 4, 2013
43
0
10,530


All my other usb ports work. I have two USB 3.0 ports that don't work. I checked the bios it says the USB 3.0 is enabled. I guess it really is damaged.

If I ring overclockers up, do you think they will just ship a replacement motherboard or will they ask for me to return the motherboard back to them for analysis? Because the latter is just a pain in the backside.
 
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smorizio

smorizio

Titan
Jan 22, 2010
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125,315
the company should send you a new mb if it the front two ports that stopped working check to see that there still plugged in. also check to see if you added a card and the card causing issues with the mb. try removing the last card that was installed to see if the ports turn on.
 
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koushick92

Honorable
Dec 4, 2013
43
0
10,530
Oh it's okay guys I finally made it work this morning. I just tried installing the usb 3.0 drier from the CD one more time hoping it would work. And what do you know it finally did. I checked in the device manager and there was no warning message for the driver.

Thanks for the help guys!
 
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LogicSpeaks

Reputable
Feb 4, 2016
2
0
4,510
Greetings,

I know this is an old post, but I found the solution to why the USB 3.0 ports stopped working because I had the same problem which began last month.

I do not know if this is the same issue, but this may help everyone better approach this problem. I plan on posting this on numerous forums.

First, go to Device Manager, and find your USB port that shows the problem. Scroll down to your Universal Serial Bus Controllers and select the USB ports that are having the issue. For example, if there is an error windows detects with the USB port there will be a yellow exclamation sign. Right click and select properties and click on the events tab.

Once there, take a look at the history and look for the first error event occurred with the device (for example, mine occurred on 12/08/15).

Now that you have a date of the first time the trouble occurred go to windows update. (search for windows update, or go to Control Panel, then programs, then view installed updates)

Once you have a history of installed updates look for the date that the first error occurred, or around a similar time.

My error occurred on 12/08/15 and I found a security update from Microsoft on the same day. I uninstalled the update by right clicking and selecting uninstall. I had to do this to multiple updates before I found the one that fixed the error.

So, go step by step until the USB port works.

Finally, please understand that if this doesn't fix your issue, chances are something else is causing the problem. The reason why I thought it was a software issue instead of a hardware issue is because my USB ports still powered my devices, and the drives I connected to them seemed to respond (just not detected by windows). Obviously your first attempt at fixing this issue should always be uninstalling your current driver, and then reinstalling it from whichever source supplies your driver (ie mine was from ProStar) and yours might be HP, Asus, etc.

I found this issue very frustrating and it took me much longer than it should have to figure this out and I decided to post my solution here.

Thanks, and have a nice day!
 
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Daniel_152

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Feb 11, 2016
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4,510
Device manager was the place to go for me. my USB 3.0 ports have failed from time to time since building my computer.
by resetting them through the device manager, i was able to track the problem to my XBOX one controller which works fine on USB 2.0 but will crash the 3.0. i reset the ports and no longer plug my controller into that port. works great
 
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