Can't access Origin account

donachole · Jun 29, 2014

I just created my Origin account yesterday and when I tried accessing it today, it told me the password or email's wrong. I'm 100% sure I've typed in all the possible combinations and the account I created and everything, but it won't let me anyway. I tried resetting the password but the email never got to me and when I tried doing it again, it got stuck with asking me to retype the "Let's confirm you're a human" or whatever. I tried creating a new account, but it told me that my game code was already taken so I could not use it. I tried asking Origin, but guess what? They ask me to sign in before I can tell them my problem with signing in -_-. If somebody knows what to do, please tell me! If not, I'll just have to wait and buy the sims 4 when it comes out or I don't know. fml.

numanator · Jun 30, 2014

Did you give origin a call? Also, did you check your spam folders for the email?

donachole · Jun 30, 2014

numanator :

I checked my spam folder over and over and over again and I didn't get anything. I haven't tried calling though, do you happen to know where I can find the number? I don't see it on their page...
But thank you very much anyway!

ImOblivious · Jul 1, 2014

donachole :

I'd say that you should start here.
http://help.ea.com/en/origin/origin/

Also check any other email addresses that you have just in case you accidentally set one of those as the primary account email.

Lolamaria · Jan 14, 2015

donachole :

hey, i got exáctly the same problem. I was wondering if your log in problems are already solved, and would you mind helping me out if they are? thanks! x (btw buying the sims 4 isnt an option for me, i already have it, and i cant log in with either of my accounts, since i dont remember my sims 3 account)

jeniusjj · Feb 27, 2015

donachole :

I just created my Origin account yesterday and when I tried accessing it today, it told me the password or email's wrong. I'm 100% sure I've typed in all the possible combinations and the account I created and everything, but it won't let me anyway. I tried resetting the password but the email never got to me and when I tried doing it again, it got stuck with asking me to retype the "Let's confirm you're a human" or whatever. I tried creating a new account, but it told me that my game code was already taken so I could not use it. I tried asking Origin, but guess what? They ask me to sign in before I can tell them my problem with signing in -_-. If somebody knows what to do, please tell me! If not, I'll just have to wait and buy the sims 4 when it comes out or I don't know. fml.

I'm literally having exactly the same problem as you.

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