Windows 8.1 BSOD System_Service_Exception ntoskrnl.exe

daftpostpunk · Feb 21, 2015

After dealing on and off again with BSODs all relating to ntoskrnl on windows 7, and having eliminated faulty ram and wiped and re installed my drivers multiple times, I finally reformatted my hard drives and upgraded to 8.1 last week. Initially I was no longer experiencing crashes, however, after a few days Dota 2 and CS:GO both started to crash, but I wasn't experiencing any blue screens. Tonight, however, I got a SYSTEM_SERVICE_EXCEPTION error in the middle of a dota 2 game, originating from ntoskrnl.exe. This issue is driving me crazy, please help me!

Alec Mowat · Feb 21, 2015

upload the DMP file to a share site, it's in windows\minidump

daftpostpunk · Feb 22, 2015

Alec Mowat :

My bad, I should have known to do that.

https://www.dropbox.com/s/iiuwlqwxdedzlu5/022115-17953-01.dmp?dl=0

Alec Mowat · Feb 22, 2015

---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000000000000, Address of the instruction which caused the bugcheck
Arg3: ffffd000231eeef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
+4edbf88a357e783
00000000`00000000 ?? ???

CONTEXT: ffffd000231eeef0 -- (.cxr 0xffffd000231eeef0;r)
rax=ffffd000231ef9c8 rbx=ffffe001f1bb7080 rcx=ffffe001f1ba7108
rdx=ffffd000231ef9c0 rsi=0000000000000000 rdi=ffffe001f1bb7118
rip=0000000000000000 rsp=ffffd000231ef928 rbp=ffffd000231ef978
r8=ffffd000231ef968 r9=ffffd000231ef960 r10=ffffe001f1ba7108
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=ffffd000231efb00 r15=ffffe001f18de3c0
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
00000000`00000000 ?? ???
Last set context:
rax=ffffd000231ef9c8 rbx=ffffe001f1bb7080 rcx=ffffe001f1ba7108
rdx=ffffd000231ef9c0 rsi=0000000000000000 rdi=ffffe001f1bb7118
rip=0000000000000000 rsp=ffffd000231ef928 rbp=ffffd000231ef978
r8=ffffd000231ef968 r9=ffffd000231ef960 r10=ffffe001f1ba7108
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=ffffd000231efb00 r15=ffffe001f18de3c0
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
00000000`00000000 ?? ???
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: dota.exe

CURRENT_IRQL: 1

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) x86fre

LAST_CONTROL_TRANSFER: from fffff8022d2ae9d4 to 0000000000000000

STACK_TEXT:
ffffd000`231ef928 fffff802`2d2ae9d4 : ffffe001`f1bb73a0 00000000`00000000 64128b8c`92f029c4 00000000`00000000 : 0x0
ffffd000`231ef930 fffff802`2d2dca03 : ffffe001`f1330f20 00000000`00000000 64128b8c`92f029c4 00000000`00000000 : nt!KiDeliverApc+0x1e4
ffffd000`231ef9b0 fffff802`2d5bae2d : 00000000`00003bb8 00000000`00000000 ffffd000`231efa99 0000000c`001f0003 : nt!KiCheckForKernelApcDelivery+0x23
ffffd000`231ef9e0 fffff802`2d3731b3 : ffffe001`f1bb7080 00000000`00003bb8 00000000`1f17fdb0 00000000`1f27fdcc : nt!NtClose+0x25d
ffffd000`231efb00 00000000`77902352 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`1f17ed08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77902352

FOLLOWUP_IP:
nt!KiDeliverApc+1e4
fffff802`2d2ae9d4 4c396548 cmp qword ptr [rbp+48h],r12

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!KiDeliverApc+1e4

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 54b0c2f7

IMAGE_VERSION: 6.3.9600.17630

STACK_COMMAND: .cxr 0xffffd000231eeef0 ; kb

BUCKET_ID_FUNC_OFFSET: 1e4

FAILURE_BUCKET_ID: 0x3B_nt!KiDeliverApc

BUCKET_ID: 0x3B_nt!KiDeliverApc

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_nt!kideliverapc

FAILURE_ID_HASH: {83bbf0a4-ed72-8725-f322-1cd7253257e6}

Alec Mowat · Feb 22, 2015

It's a pretty generic driver issue, most likely.

You may want to run a VRAM test on your videocard.

You may want to unplug any USB devices (like a headset) and see if it continues to crash

daftpostpunk · Feb 22, 2015

Alec Mowat :

I've been having this issue since I've had the PC, and it's persisted through a video card change, so it wouldn't surprise me if it's the logitech headset I use, since that's one of the only things that hasn't changed.
What program should I use to test my video card? It's an Nvidia geforce gtx 760.

Alec Mowat · Feb 22, 2015

daftpostpunk :

Unplug everything except the mouse keyboard and see what happens.

What PSU do you have?

daftpostpunk · Feb 22, 2015

Alec Mowat :

daftpostpunk :

Unplug everything except the mouse keyboard and see what happens.

What PSU do you have?

My PSU is a corsair cx 600. I'll try and see if unplugging everything fixes my issue later tonight and get back to you if I have any crashes.

Alec Mowat · Feb 22, 2015

PSU could also be failing, overheating or not supplying enough power. Those are well known for dying

daftpostpunk · Feb 22, 2015

Alec Mowat :

I don't think that's it, most of the time the game just crashes, the display never shuts off or anything like that.

Alec Mowat · Feb 22, 2015

daftpostpunk :

Because the GPU isn't receiving enough power and craps out. It's not unheard of, and would explain why you get the same problem and two installs of Windows with two different videocards.

You've ruled out everything else.

daftpostpunk · Feb 23, 2015

Alec Mowat :

Yeah, had nothing plugged in but keyboard and mouse, dota 2 still crashed. How can I test my vram like you suggested earlier? Any good way to see if I have a faulty psu?

Alec Mowat · Feb 23, 2015

daftpostpunk :

Just try another another PSU and see what happens. Unless you've overclocked the videocard, I highly doubt it's the card.

Try Kombuster, it's a bit dated though.

http://www.geeks3d.com/20140917/msi-kombustor-3-5-0-gpu-burn-in-stress-test-opengl-opencl-benchmark/

These are the best two I've found, they find issues immediately, although you may get false positives and they aren't easy to configure. It's all commandline from CMD
https://simtk.org/home/memtest

I assume your drivers and Windows patches are up to date.
I'd also make sure your motherboard BIOS and any firmware and drivers are up to date. Check the manufacture website.

daftpostpunk · Feb 23, 2015

Alec Mowat :

daftpostpunk :

Just try another another PSU and see what happens. Unless you've overclocked the videocard, I highly doubt it's the card.

Try Kombuster, it's a bit dated though.

http://www.geeks3d.com/20140917/msi-kombustor-3-5-0-gpu-burn-in-stress-test-opengl-opencl-benchmark/

These are the best two I've found, they find issues immediately, although you may get false positives and they aren't easy to configure. It's all commandline from CMD
https://simtk.org/home/memtest

I assume your drivers and Windows patches are up to date.
I'd also make sure your motherboard BIOS and any firmware and drivers are up to date. Check the manufacture website.

My friend has another psu they're willing ot let me test with, I'll report back later tonight and see if anything still crashes

johnbl · Feb 23, 2015

remove this driver

MSI Afterburner driver )
C:\Program Files (x86)\MSI\Live Update\NTIOLib_X64.sys Tue Oct 19 23:45:49 2010

reboot and see if you can get another bugcheck.
the rest of your drivers look good.

daftpostpunk :

daftpostpunk · Feb 24, 2015

johnbl :

Haven't been getting any bugchecks lately, might run driver verifier to force some tomorrow. Dota 2 is still consistently crashing after about an hour and a half or so of playtime. This makes me think it would be a heat issue, but my temps are never above 65C or so, and there's never any graphical glitches or sound delay or anything funky like that, just a clean crash to desktop. I'll test a different psu tomorrow and come back with updates.
Thanks a lot for all the help so far, guys.

Alec Mowat · Feb 24, 2015

Check the game cache on the game as well.

Did you update the motherboard drivers? Uninstall any Overclocking software, even AMD's branded software.

daftpostpunk · Feb 24, 2015

Alec Mowat :

Everything is updated, and I've validated the game cache several times. Last night I noticed it helped to restart the game in between matches, I wonder if it's causing some sort of memory leak or something. Just got the different PSU, gonna see if that changes anything.

Alec Mowat · Feb 24, 2015

daftpostpunk :

Open the task manager and just see if the RAM is exceeding 99%

daftpostpunk · Feb 26, 2015

Alec Mowat :

Can't test the psu until this weekend, but the game is crashing like clockwork after about 30 of in-game time, which sounds like a heat or memory leak issue, but my card never goes above 73C or so. Additionally, my friend recommended I run unigen valley for awhile to make sure my card isn't crashing, and I ran it for about a half hour last night with no problems whatsoever. I'll have to check again for a memory leak next time I get a chance. Also haven't bsod'd since that first time I did. I'm thinking this is an issue solely with dota 2. Is there a way to analyze the dota minidumps? I posted them on the dota dev but have still yet to get a response. I'll link them here and here as well.

Again, thanks for all the help with this.

Alec Mowat · Feb 27, 2015

daftpostpunk :

Alec Mowat :

Can't test the psu until this weekend, but the game is crashing like clockwork after about 30 of in-game time, which sounds like a heat or memory leak issue, but my card never goes above 73C or so. Additionally, my friend recommended I run unigen valley for awhile to make sure my card isn't crashing, and I ran it for about a half hour last night with no problems whatsoever. I'll have to check again for a memory leak next time I get a chance. Also haven't bsod'd since that first time I did. I'm thinking this is an issue solely with dota 2. Is there a way to analyze the dota minidumps? I posted them on the dota dev but have still yet to get a response. I'll link them here and here as well.

Again, thanks for all the help with this.

Memory Leak wouldn't neccesarily bluescreen. It would just bring your memory up to 100% and leave it there. It's not a memory leak. If you've run Memtest86 and found nothing, it's not your memory either.

daftpostpunk · Feb 27, 2015

Alec Mowat :

daftpostpunk :

Alec Mowat :

Can't test the psu until this weekend, but the game is crashing like clockwork after about 30 of in-game time, which sounds like a heat or memory leak issue, but my card never goes above 73C or so. Additionally, my friend recommended I run unigen valley for awhile to make sure my card isn't crashing, and I ran it for about a half hour last night with no problems whatsoever. I'll have to check again for a memory leak next time I get a chance. Also haven't bsod'd since that first time I did. I'm thinking this is an issue solely with dota 2. Is there a way to analyze the dota minidumps? I posted them on the dota dev but have still yet to get a response. I'll link them here and here as well.

Again, thanks for all the help with this.

Memory Leak wouldn't neccesarily bluescreen. It would just bring your memory up to 100% and leave it there. It's not a memory leak. If you've run Memtest86 and found nothing, it's not your memory either.

Any idea what do do now?

johnbl · Feb 27, 2015

why do you have this old mouse driver installed?
\SystemRoot\system32\DRIVERS\t_mouse.sys Sun Dec 02 22:19:30 2012
iBall Advanced Mouse Input software ???

between windows 8 and windows 8.1 there were design changes for mouse drivers. You might want to get a updated driver. Or run verifier.exe on the 3rd party drivers to see if they are making common driver mistakes.
how to run verifier:http://www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

be sure to set your memory dump type to kernel or full so the debug info is not stripped out. (also reboot)

daftpostpunk :

Alec Mowat :

Any idea what do do now?

daftpostpunk · Mar 1, 2015

Ran driver verifier for 16 or so hours, encountered no bsods. Still havent had one since that initial bsod about a week ago. The only problem now is dota is consistently crashing after a half hour or so of playtime.

Update: got a bluescreen about 10 minutes ago. Here's a link to the minidump.

daftpostpunk · Mar 3, 2015

Can anyone analyze my most recent crash dump?

Windows 8.1 BSOD System_Service_Exception ntoskrnl.exe

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