I have a dell desktop with windows 8 and my audio just stopped working one day when I updated avg and I think it deleted a file that I needed so I try to restore it and it won't let me so I just delete avg. Still nothing. Then I look online and follow the instructions to go into services and switch it to local services. That worked I had audio again. I restart my computer and the audio and WiFi stopped working. I've tried just about everything and nothing works. The wlan config in services won't run it gives me an error 1297 but the audio says it is running. Neither one will work. Any help would be great. Thanks
audio and WiFi not working on windows 8
- Thread starter jbird123
- Start date
Easy solution: reinstall Windows 8
Check device manager to see if your audio controller/codecs and wifi/lan/network drivers aren't damanged or missing. If they are, you have to install the drivers for your computer again.
If that isn't the problem, try restoring your computer to an earlier date using System Restore-if you have it enabled. If this isn't the case, look at this page
http://community.spiceworks.com/how_to/2112-fixing-your-wlan-autoconfig-service
For more information on your audio problem, check this out
http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-audio-cant-be-started-error-0x800706cc/2f3cffd7-62e3-4b18-a604-7c1438e6a04a
It would be nice if you told us more about your problem. Solutions you've tried, things you've researched, etc. There's no point in repeating things you've attempted.
If none of the aforementioned solutions work, reply below and I'll try to figure something out.
Check device manager to see if your audio controller/codecs and wifi/lan/network drivers aren't damanged or missing. If they are, you have to install the drivers for your computer again.
If that isn't the problem, try restoring your computer to an earlier date using System Restore-if you have it enabled. If this isn't the case, look at this page
http://community.spiceworks.com/how_to/2112-fixing-your-wlan-autoconfig-service
For more information on your audio problem, check this out
http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-audio-cant-be-started-error-0x800706cc/2f3cffd7-62e3-4b18-a604-7c1438e6a04a
It would be nice if you told us more about your problem. Solutions you've tried, things you've researched, etc. There's no point in repeating things you've attempted.
If none of the aforementioned solutions work, reply below and I'll try to figure something out.
I've tried system restore and that didn't work. It wouldn't let me restore it. I've gone to device manager and dell wireless, realtek, and high definition audio device all say they are running properly. But I do see that in programs and features I have realtek high definition audio but it doesn't say that in device manager? I followed what it said in that article about the WiFi but that wasn't the problem. I would just reinstall windows but it didn't come with a disk when I bought the computer. Is there another way?
1. Uninstall AVG.
2. Reboot.
3. Download MalwareBytes, install it, update it, perform another restart.
4. Scan the computer for any malware.
5. Go to device manager, see if there are any missing drivers, and/or conflicts (should display a warning icon next to the conflicting device.)
6. Since you are having issues with WiFi and audio, I suggest that you download those from the hardware manufacturer's website, and install them (Reboot after each driver installation.
NOTE: If the WiFi card came with the Dell computer (came from the factory - OEM), be sure to download and install the correct driver, since OEM computer manufacturers, like DELL, HP, ACER, etc., might use different hardware (especially WiFi and network cards) with the same computer models, if this is the case with your computer you will see more than 1 different WiFi card driver download on Dell's website.
The best way to determine this, is to right click on the WiFI card (from Device manager, click on Properties, go to the Details tab) and search the Hardware ID which you get for it on Google (or your favorite search engine).
In my opinion, an OS re-installation would be a better solution for the issues which you are encountering, since something have messed up your system. Even if you solve this issue without an OS re-installation, some things might come up in the near or far future with the system (like System slowdowns, Blue Screen Issues etc.). An OS-Reinstallation will solve any software conflicts/corruption, which might be present, but are not showing any symptoms (or could be that you are not noticing them, for now). Also check if you need a backup before performing the OS Re-installation.
Even if you manage to perform a System Restore, that could have been conflicts/issues which were not noticed, and they could present themselves.
Avoid AVG on this computer desktop (it's not a bad anti-virus), but it could be that one (or more) of your hardware drivers was/were conflicting with it (could be that AVG detected a false positive on one of the hardware drivers files or something else.) Or could be the bloatware which Dell have installed with the computer (and that could have been detected as a false positive with AVG, and AVG quarantined the file from the bloatware, which have caused the issue).
Could happen again, since you are using the same system setup (same hardware & same software), just doing an OS re-installation will resolve the issue for a very short period of time.
It is easier and more feasible to use a different anti-virus than replacing the system or its hardware components.
2. Reboot.
3. Download MalwareBytes, install it, update it, perform another restart.
4. Scan the computer for any malware.
5. Go to device manager, see if there are any missing drivers, and/or conflicts (should display a warning icon next to the conflicting device.)
6. Since you are having issues with WiFi and audio, I suggest that you download those from the hardware manufacturer's website, and install them (Reboot after each driver installation.
NOTE: If the WiFi card came with the Dell computer (came from the factory - OEM), be sure to download and install the correct driver, since OEM computer manufacturers, like DELL, HP, ACER, etc., might use different hardware (especially WiFi and network cards) with the same computer models, if this is the case with your computer you will see more than 1 different WiFi card driver download on Dell's website.
The best way to determine this, is to right click on the WiFI card (from Device manager, click on Properties, go to the Details tab) and search the Hardware ID which you get for it on Google (or your favorite search engine).
In my opinion, an OS re-installation would be a better solution for the issues which you are encountering, since something have messed up your system. Even if you solve this issue without an OS re-installation, some things might come up in the near or far future with the system (like System slowdowns, Blue Screen Issues etc.). An OS-Reinstallation will solve any software conflicts/corruption, which might be present, but are not showing any symptoms (or could be that you are not noticing them, for now). Also check if you need a backup before performing the OS Re-installation.
Even if you manage to perform a System Restore, that could have been conflicts/issues which were not noticed, and they could present themselves.
Avoid AVG on this computer desktop (it's not a bad anti-virus), but it could be that one (or more) of your hardware drivers was/were conflicting with it (could be that AVG detected a false positive on one of the hardware drivers files or something else.) Or could be the bloatware which Dell have installed with the computer (and that could have been detected as a false positive with AVG, and AVG quarantined the file from the bloatware, which have caused the issue).
Could happen again, since you are using the same system setup (same hardware & same software), just doing an OS re-installation will resolve the issue for a very short period of time.
It is easier and more feasible to use a different anti-virus than replacing the system or its hardware components.
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