Fried my 4000$ Xeon E5-2696 V4 (22 cores, 44 threads) :(

[Shaynex36]

So yep, bought an open box Asus X99-Deluxe motherboard from newegg. Installed my newly bought 2696 V4 in it and upon first boot instantly fried the cpu... Asus said that it's not in there policies to replace collateral parts and newegg said they don't know whose fault it is so they won't cover any damages besides replacing the mobo. Asus and Newegg really coming through for me, way to go guys....

Link to pictures
http://i.imgur.com/FTSxZJ1.jpg
http://i.imgur.com/eolViec.jpg

 

[Gam3r01]

Did you contact intel?

 

[Shaynex36]

Going to Monday. Really hope they can help me out lol

 

[turkey3_scratch]

Are those CPUs even supported by that motherboard? Same socket doesn't always mean they are supported. According to Asus, it supports "Intel® Socket 2011-v3 Core™ i7 Processors ".

 

[Shaynex36]

Yes they fit. They use the same R3 (2011-3) socket. http://wccftech.com/intel-assures-broadwell-ep-xeon-e52600-v4-processors-q4-15-feature-22-cores-44-threads/. It was previously ran in a 2011-3 mobo

 

[turkey3_scratch]

Yes they fit. They use the same R3 (2011-3) socket. http://wccftech.com/intel-assures-broadwell-ep-xeon-e52600-v4-processors-q4-15-feature-22-cores-44-threads/. It was previously ran in a 2011-3 mobo

"Same socket doesn't always mean they are supported." For instance, the Skylake Xeon processors are not compatible with H110, H170, and Z170 boards, they need a C232 and one other socket which I forget the numbers of; point be told, it fits but won't work. You likely need a workstation board with specific support for the Xeon E5. Xeon E5s really never run on the same boards as the i processors.

Also, where'd you buy this thing? Literally 0 info on this CPU online, Intel doesn't even have a spec page.

 

[Shaynex36]

Didn't see why it wouldn't honestly. It was running on another Asus 2011-3 motherboard previously so idk?

 

[Shaynex36]

It's not officially released yet

 

[Gam3r01]

What was said previous board?

 

[Shaun o]

So what do you think caused it then shayne ?

I would of said over voltage to the cpu core.
Did you double check that the 2696 V4 was fully supported by the mobo.
And if so with what version of the bios firmware allowed support for the 2696 V4 Xeon cpu.

The only other thing that would of caused it was putting the cpu in the wrong orientation to the socket I would think.
Either that, or there was a bent or miss aligned contact wafer of the cpu socket it`s self.
Have you had a good look at the cpu socket of the board.

 

[turkey3_scratch]

I'm almost definitely sure you cannot run this CPU on any X99 board. It's going to be a particular type of workstation board. And seeing as this is not released yet, I have no precise information on this.

 

[Rogue Leader]

So lets get this straight, you have $4k to drop on a processor, and you put it into an open box motherboard you got at discount. You do realize Open Box could be anything from opened it never touched it and returned, or opened, messed it up, returned and lied about it and said it was fine. The E5-2696v4 is not a supported processor on either X99-DELUXE models from ASUS, it does however support some other Xeon E5 processors.

You're very likely SOL and have learned quite an expensive lesson.

 

[Shaynex36]

Looked at the socket and it seemed fine. I'm not sure on the board waiting to hear back from my source. But he confirmed that the x99-deluxe would work fine when I ordered it... idk what bios, the mobo and cpu both fried immediately so didn't get that far

 

[Gam3r01]

Who/what exactly is "your source"?

 

[turkey3_scratch]

And how'd you get an unreleased CPU?

 

[Shaynex36]

yeah probably shouldn't have bought an open box haha but never had issues with neweggs open box mobo's. Figured the guy who was running theses knew what he was talking about...

 

[turkey3_scratch]

Lots of questions you're unanswered.

"And how'd you get an unreleased CPU?"
"Who/what exactly is "your source"?"

 

[Shaynex36]

Someone who runs an I.T. firm local to me

 

[turkey3_scratch]

Someone who runs an I.T. firm local to me

Okay. I still am under belief that it's fried because of incompatibility with the motherboard.

 

[Shaynex36]

I'm calling Intel Monday. I'm sure as hell hoping that wasn't the case. Just took the advise from the previous tester.

 

[Gam3r01]

There is no real other reason it should have fried. It has to be due to some issue with the motherboard (improper support, hardware issues. etc).
Go ahead and call intel (Im interested to hear what they think when they find out you have that processor?). Maybe they can shed some light.
It could have just flat out shorted, but im banking on motherboard.

 

[Shaynex36]

Asus said it sounded like a faulty motherboard that caused the problems but hopefully I'll figure it out when I call Intel up Monday

 

[Gam3r01]

Keep us posted on what they say, or if you come across any more information.

 

[Shaynex36]

Will do

 

[Gam3r01]

So I did a bit more reading into it: http://wccftech.com/intel-broadwell-ep-xeon-e5-2698-v4-processor/
This is a more recent article than the one you linked, and it explicitly states the processor works on the C610 chipset. Not X99.

The E5 1600 v4 series will have upto 8 cores whieas the 2600v4 series will rock upto 22 cores and have full support of DDR4 2400 memory. The platform will be compatible with the C610 series chipset. The Broadwell-EP 4S platform (upto 4 sockets on one motherboard) consisting of the Xeon E5 4600 v4 will be launched sometime in Q2 2016.

Read more: http://wccftech.com/intel-broadwell-ep-xeon-e5-2698-v4-processor/#ixzz3wo9l46MC