Greetings and Happy New Years..
My daughter has a dell Inspiron laptop that went Blue Screen of Death once and then to boot failure. She has told me it's ok to wipe it, but I know she has a lot of pictures on it and I'd like to try to recover them for her before wiping it. I have no way to prove viral corruption, but I know she has been running w/o virus scan and goes to lots of media sites, so I wouldn't be surprised if some nasty is involved. The laptop is over 4 years old. Here are the symptoms and what I've tried to far.
1. Trying a normal boot, the system runs through the Dell Screen with blue progress bar that rtuns to completion,, next she has a chronic "battery calibration" message that is bypassed by hitting ESC. I had her actually run the calibration a couple days before the blue screen and ran to completion, but the message still apprears. Once you ESC past the battery message, it hangs at the black screen before the any windows activity and there is no further C: drive activity (based on sound and the HD light), and it sits at black screen.
2. I booted and F@ to Setup. All looks normal, although I am not familiar with her system, but it had a recognized HD and recognized bios. I then rebooted to F12. Took me to dell diagnostics. I ran individual diagnostics on Memory, bios, HD, and "control system" all passed, even the HD diagnostic. There are "symptom based" diagnostics and I ran 2, first one named "can't boot OS", andthen another names (interestingly enough) BLue screen of death. BOth ran to completion with no errors reported.
3. I then tried to boot into safe mode so that I could dump her photos to a memory stick and then wipe it, but the boot gets through about 15 of the lines in the DOS screen of drivers loading and hangs, consistently at the same place and will not complete the DOS boot to windows safe mode.
4. I created a XP boot CD on another XP computer and booted using this, which correctly takes me to A:, but it will not let me access C:, responding with "invalid drive specification" message. (question, is there a way to boot windows, not DOS, from a CD?)
5. I loaded using a Windows XP CD (though I don't know if it'sthe right version. It is a copy of pro, and I don't recall whether she had pro loaded. It recognized that there is a previous version of windows, and loaded setup which I continued until the decision to wipe the drive, or not, but it said that even without the re-format, "My Documents" folder might be wiped and that's where the photos are, so I escaped and didn't continue.
6. Using the XP Cd I ran windows recovery console and ran CHKDSK /r which ran to completion and then ran bootfix, which simply returned to the DOS prompt with no messages at all. I'm assuming it completed normally?
As you experts can see, I know enough to be dangerous, but I'm out of tricks, except for the thought to remove the HD and try to load it as a slave inside desktop system, just to get the files off it..
I would sincerely appeciate any help that can be provided. thanks very much!!!
My daughter has a dell Inspiron laptop that went Blue Screen of Death once and then to boot failure. She has told me it's ok to wipe it, but I know she has a lot of pictures on it and I'd like to try to recover them for her before wiping it. I have no way to prove viral corruption, but I know she has been running w/o virus scan and goes to lots of media sites, so I wouldn't be surprised if some nasty is involved. The laptop is over 4 years old. Here are the symptoms and what I've tried to far.
1. Trying a normal boot, the system runs through the Dell Screen with blue progress bar that rtuns to completion,, next she has a chronic "battery calibration" message that is bypassed by hitting ESC. I had her actually run the calibration a couple days before the blue screen and ran to completion, but the message still apprears. Once you ESC past the battery message, it hangs at the black screen before the any windows activity and there is no further C: drive activity (based on sound and the HD light), and it sits at black screen.
2. I booted and F@ to Setup. All looks normal, although I am not familiar with her system, but it had a recognized HD and recognized bios. I then rebooted to F12. Took me to dell diagnostics. I ran individual diagnostics on Memory, bios, HD, and "control system" all passed, even the HD diagnostic. There are "symptom based" diagnostics and I ran 2, first one named "can't boot OS", andthen another names (interestingly enough) BLue screen of death. BOth ran to completion with no errors reported.
3. I then tried to boot into safe mode so that I could dump her photos to a memory stick and then wipe it, but the boot gets through about 15 of the lines in the DOS screen of drivers loading and hangs, consistently at the same place and will not complete the DOS boot to windows safe mode.
4. I created a XP boot CD on another XP computer and booted using this, which correctly takes me to A:, but it will not let me access C:, responding with "invalid drive specification" message. (question, is there a way to boot windows, not DOS, from a CD?)
5. I loaded using a Windows XP CD (though I don't know if it'sthe right version. It is a copy of pro, and I don't recall whether she had pro loaded. It recognized that there is a previous version of windows, and loaded setup which I continued until the decision to wipe the drive, or not, but it said that even without the re-format, "My Documents" folder might be wiped and that's where the photos are, so I escaped and didn't continue.
6. Using the XP Cd I ran windows recovery console and ran CHKDSK /r which ran to completion and then ran bootfix, which simply returned to the DOS prompt with no messages at all. I'm assuming it completed normally?
As you experts can see, I know enough to be dangerous, but I'm out of tricks, except for the thought to remove the HD and try to load it as a slave inside desktop system, just to get the files off it..
I would sincerely appeciate any help that can be provided. thanks very much!!!
).
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