Not responding

[Joann Clark]

My computer is so slow it keeps freezing...it is always saying it is not responding so I have to push ctrl, alt & delete and then end program...it is driving me to drink it is so slow. What can I do to improve it.

 

[digitalprospecter]

Hi Joann. I just posted to your other thread, but I'll copy the same reply here as well:

Restart your computer in 'Safe Mode with Networking Support'.
(To do this: Power on your computer and start tapping the F8 key at the top of your keyboard rapidly until the Windows Start Menu appears. Then select the Safe Mode with Networking Support menu option and press the Enter key)

Open your web browser and go to www.malwarebytes.org

Download their free malwarebytes program from their main page

Install the program on your computer and run it.

Update the Malwarebytes program and do a full scan.
(You may be asked to restart. Do so, but use F8 key to return to Safe Mode)

Let us know the results of the scan and whether or not any symptoms persist and we will troubleshoot deeper.

Cheers!

 

[Matan Eldan]

There might be several solutions for your problem:

1) Memory fault - Check your memory sticks / slots with "MEMTEST".
You may a download links for Memtest in this link:
http://www.memtest86.com/

- A troubleshooting you'll find here:
http://www.memtest86.com/tech.html#trouble

2) Scan your computer for nasty software: Malware / Viruses / Hijackers
- Free Anti-Virus: Avira - http://www.free-av.com/
- Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
- HijackThis - http://free.antivirus.com/hijackthis/

3) Monitor the CPU / Video-Card / Mother-Board / HD temperature.
If one of them get too hot - that's not good and can cause a lot of problems.
- You may use SiSoftware Sandra to monitor these parts - http://www.sisoftware.net/

* Start with scaning your PC for nasty programs. If you got clean results - check the temperature thing.
If temp' is fine - Scan your memory.

 

[Saga Lout]

Hi Joann. I just posted to your other thread, but I'll copy the same reply here as well:

Ah but - you didn't post into her third thread - a little further down the list,.

 

[digitalprospecter]

<grin> Nope. I missed that one! I'll just have to hope she checks all three.

 

[Joann Clark]

There might be several solutions for your problem:

1) Memory fault - Check your memory sticks / slots with "MEMTEST".
You may a download links for Memtest in this link:
http://www.memtest86.com/

- A troubleshooting you'll find here:
http://www.memtest86.com/tech.html#trouble

2) Scan your computer for nasty software: Malware / Viruses / Hijackers
- Free Anti-Virus: Avira - http://www.free-av.com/
- Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
- HijackThis - http://free.antivirus.com/hijackthis/

3) Monitor the CPU / Video-Card / Mother-Board / HD temperature.
If one of them get too hot - that's not good and can cause a lot of problems.
- You may use SiSoftware Sandra to monitor these parts - http://www.sisoftware.net/

* Start with scaning your PC for nasty programs. If you got clean results - check the temperature thing.
If temp' is fine - Scan your memory.

I had my computor looked at by a tec it cost me 254.00 dollars and it is still not responding. How do I monitor the cpu/ video card/ mother board / hd temp. They put extra ram in it so it made it 1 gb and it still running slow. I have done all the scans and nothing shows up on them.

 

[aford10]

Wow, you got ripped off.

Go to the command prompt, and run sfc /scannow. If that doesn't find any errors, the quickest/easiest fix may be to try a windows repair.

Some good temp monitoring software are speedfan, realtemp, and coretemp.

 

[Saga Lout]

I had my computor looked at by a tec it cost me 254.00 dollars and it is still not responding. How do I monitor the cpu/ video card/ mother board / hd temp. They put extra ram in it so it made it 1 gb and it still running slow. I have done all the scans and nothing shows up on them.

How much RAM or memory do you have in there, Joann, also how big is the hard disk and how much free space remains?

 

[Joann Clark]

How much RAM or memory do you have in there, Joann, also how big is the hard disk and how much free space remains?

I have 1g and the pie chart is showing only half of that is full

 

[Joann Clark]

Wow, you got ripped off.

Go to the command prompt, and run sfc /scannow. If that doesn't find any errors, the quickest/easiest fix may be to try a windows repair.

Some good temp monitoring software are speedfan, realtemp, and coretemp.[/quotemsg


how do I get to command prompt and what is sfc/scannow. I don't know much about computers so where do I find windows repair

 

[Saga Lout]

Wow, you got ripped off.

Go to the command prompt, and run sfc /scannow. If that doesn't find any errors, the quickest/easiest fix may be to try a windows repair.

Some good temp monitoring software are speedfan, realtemp, and coretemp.[/quotemsg


how do I get to command prompt and what is sfc/scannow. I don't know much about computers so where do I find windows repair

Answering your reply to my post and to the quoted one. Firstly, it seems you have 1Gb of RAM and half teh hard disk is full but how large is the disk?

Secondly, you find the Command Prompt by clicking Start then Run and typing cmd into the box, then you hit the Enter key. If you type the command sfc /scannow, you need to have your XP CD handy because the System File Checker might need to pull some original files off it to replace some duds in your system.

You also need an XP CD to get to Windows repair but you're a long way off that stage yet. First, we need to work out what you have to repair.

 

[Joann Clark]

Answering your reply to my post and to the quoted one. Firstly, it seems you have 1Gb of RAM and half teh hard disk is full but how large is the disk?

Secondly, you find the Command Prompt by clicking Start then Run and typing cmd into the box, then you hit the Enter key. If you type the command sfc /scannow, you need to have your XP CD handy because the System File Checker might need to pull some original files off it to replace some duds in your system.

You also need an XP CD to get to Windows repair but you're a long way off that stage yet. First, we need to work out what you have to repair.

I really am sorry but I don't know how to find out how big the disk is. I don't have the xp disk as my computer come with it installed and the disk never come with it. I hope I am not keeping you from something else that needs to be done but I don't know much about computers.

 

[aford10]

Even if you don't have the windows CD, go ahead and run the sfc scan. That can at least confirm, or rule out a possible cause.

To find out how big your hard drive is, go to start-->my computer-->right click on your hard drive-->properties-->look for the 'capacity'

 

[Joann Clark]

Even if you don't have the windows CD, go ahead and run the sfc scan. That can at least confirm, or rule out a possible cause.

To find out how big your hard drive is, go to start-->my computer-->right click on your hard drive-->properties-->look for the 'capacity'

I have 71.8 gb does that sound right. IT only freezes when I am on Face Book and my chat line is open and it also goes very slow when I am trying to chat to someone.

 

[Saga Lout]

I have 71.8 gb does that sound right. IT only freezes when I am on Face Book and my chat line is open and it also goes very slow when I am trying to chat to someone.

Now that expands the list of possibilities to include the Internet connection or even problems with your sound devices - perhaps a microphone. How is your surfing generally when you aren't using your chatline? As an example, when you come to Tom's, how long does it take to get here to your thread[/#000ff]

 

[Joann Clark]

Now that expands the list of possibilities to include the Internet connection or even problems with your sound devices - perhaps a microphone. How is your surfing generally when you aren't using your chatline? As an example, when you come to Tom's, how long does it take to get here to your thread[/#000ff]

When not using chat line it is great now..............could it be something to do with the connection of my speakers at the back of the tower.

 

[Saga Lout]

When not using chat line it is great now..............could it be something to do with the connection of my speakers at the back of the tower.

Definitely sound related then and my first suspect would be the microphone. Speakers probably wouldn't work if not plugged in appropriately - turqoise lead to the turqoise plug, pink to pink and so on. If you have HD Audio and see one of those little pop ups when plugging speakers in, then you might get a clue if everything isn't normal. Similarly, resetting the speaker type in Control Panel>Sounds and Audio Devices>General tab Advanced button might do some good. If they're set to Desktop Stereo but you have a 5.1 system, it could cause a problem but not a general slowing of the system.

 

[Joann Clark]

Definitely sound related then and my first suspect would be the microphone. Speakers probably wouldn't work if not plugged in appropriately - turqoise lead to the turqoise plug, pink to pink and so on. If you have HD Audio and see one of those little pop ups when plugging speakers in, then you might get a clue if everything isn't normal. Similarly, resetting the speaker type in Control Panel>Sounds and Audio Devices>General tab Advanced button might do some good. If they're set to Desktop Stereo but you have a 5.1 system, it could cause a problem but not a general slowing of the system.

Went into the sound bit and it is set at desk top which I have.

 

[Joann Clark]

I have run all the scans ....avg.....malware....and registry boost and nothing shows up......I still can't use chat on face book it keeps freezing.
Can anyone help me

 

[aford10]

Are any errors being logged in the event viewer?

 

[Joann Clark]

Are any errors being logged in the event viewer?

I always get 1 in registry and that is all.....never in the other

 

[aford10]

You mean a registry scan?

What about the event viewer? That is where your PC logs most errors. If something crashed, causing the PC to freeze, it may be logged in there. It would most likely be under the system or application sections.

 

[Joann Clark]

You mean a registry scan?

What about the event viewer? That is where your PC logs most errors. If something crashed, causing the PC to freeze, it may be logged in there. It would most likely be under the system or application sections.

Can you tell me how I get there to see

 

[aford10]

To access the event viewer:
start-->control panel-->administrative tools-->event viewer

 

[Joann Clark]

I have got a lot of records in event viewer, applications and system but I don't know what they all mean. Can I delete them. What sort of thing am I looking for