My PC Crashed

March_

Reputable
Nov 24, 2015
1
0
4,510
My Hp 14 r0-25tx crashed after upgrading to windows 10 .. it didn't open to log in and it stays black , i also tried the recovery but it didnt work i have windows 10 cd but it cant read .. HELP ME PLEASE
 

Lutfij

Titan
Moderator
When you've stated upgrading to Windows 10, what was your previous OS? Windows 7/8/8.1 or is this s clean install?

Now since you have a Windows 10 CD that can't be read, first, you'll need to create a bootable USB installer for Windows 10, perform a sfc / scannow and then if you boot into your new OS begin installing the drivers.

I can't seem to access HP's driver support page for your HP 14-r025tx notebook but I can see that your laptop has drivers meant for Windows 10 from this site. Just to be sure it'd be wise if you could shoot us your full systems specs. I'd also ask you to update your BIOS to F.39 Rev.A. and make sure you have your drivers on your USB drive as stated here.

Hope this helps.