Australian PM says OpenAI took 84 days to email agency after agent hacked its national health care portal — incident is believed to be the first known case of AI breaching a government site

Australia has ordered an “urgent and immediate review” after saying an OpenAI agent discovered a way around blocks on its Medicare statistics portal, BBC News reported. Prime Minister Anthony Albanese made the announcement at the UN General Assembly in New York, referring to a hack that happened in June. OpenAI became aware of the hack in August but did not report it to the government agency’s public inbox until September.

The report says it is “believed to be the first known breach of a government system by rogue AI agents.” Albanese stated it took OpenAI “way too long to inform the government,” and OpenAI said “our models took actions we did not intend.”

The breached portal, Australia’s Medicare Statistics Reporting Service, run by Services Australia, is a public-facing site that contains “non-sensitive Medicare information,” Albanese said. He said OpenAI’s research team used an internal model to research public medicine spending and that the agent hit and sidestepped repeated blocks, eventually reaching “both public and non-public files.” Services Australia has also stated that the agent wrote files to an internal server, according to the PM, but that claim remains under investigation.

OpenAI described the work as an “internal evaluation” with accessed material including “aggregate health statistics and internal file names” but said it found no evidence of patient records being accessed. It is also “providing technical information” to support the investigations.

OpenAI’s agent reportedly first accessed the portal on June 18. The company became aware of this during a review in August. On Sept. 10, 84 days after first access, it emailed Services Australia via its public mailbox. Five days later, the government department reported it to the Australian Cyber Security Centre, part of the Australian Signals Directorate (ASD).

Albanese said OpenAI CEO Sam Altman acknowledged that the company’s protocols “were not up to scratch here.” Katy Gallagher, the minister for the public service, also admitted that inbox handling could be managed better, with it only being “looked at once a day” and being prone to receiving hoaxes.

On Sept. 16, OpenAI published “Our framework for reporting model misalignment” with six reports, just six days after the email. The outlet observes that the blog post didn’t appear “to mention this incident,” despite OpenAI being aware by August. OpenAI’s framework appears to allow for such a delay by design, for security reasons. Cases that affect a third party go on what OpenAI calls its “Slow Track,” where the company intends to publish “an initial notice as soon as possible.” The six existing reports came from faster tracks, which would explain the Australian case’s absence.

A taskforce led by the Department of the Prime Minister and Cabinet, with assistance from the National Cybersecurity Coordinator, the Office of AI, ASD, the Australian AI Safety Institute, and Services Australia, will review whether existing processes are appropriate to respond to AI-related cyber incidents. A separate ASD-aided forensic investigation is underway as the government seeks urgent advice on whether any offenses occurred. The taskforce’s findings will also inform the development of Australia’s AI standards legislation.

This event follows increasing questions about AI safety, including British Columbia recently suing OpenAI and Altman over the technology’s use related to the Tumbler Ridge shooting. Rogue agents, particularly ones that stray into government systems, act to fuel uncertainty about current safeguards. The widely reported Hugging Face breach in July is part of a worrying timeline as agent autonomy continues to grow into a real-world AI safety issue. Nvidia CEO Jensen Huang’s recent stark warning that “we have to shut the labs down” if AI experiments are unsafe reinforces the contined need for vigilance.

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