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HP Crushes Dell, Acer in Q4 2010 PC Shipments

HP sold 18.0 million units, up from 15.9 million PCs in the third quarter, IHS iSuppli said. Dell's shipments were flat at 11.3 million units, while Acer dropped from 11.0 million to 9.5 million PCs. For the entire year, HP sold 64.8 million computers, followed by Dell with 43.8 million and Acer with 41.5 million.  

"A little more than one year after a prolonged decline in shipments caused Dell to lose its customary second-place ranking to rival Acer, Dell now seems to have regained a firm hold on the No. 2 rank," said Matthew Wilkins, principal analyst, compute platforms, for IHS.

"Acer in the third quarter of 2009 had surged to the No. 2 spot on the strength of its strong sales of netbook PCs to consumers and a generally buoyant consumer market. However, with momentum for consumer PCs waning and in light of growing competition from media tablets, Acer’s gains have been reversed."

Overall PC sales were 93.1 million in the fourth quarter of last year, up 5.7% from 88.1 million in the third quarter and a 4.7% improvement from 88.9 million PCs in Q4 2009. iSuppli expects the PC market to break the 100 million mark per quarter soon. It is interesting to note that it was the desktop market that drove PC sales in the fourth quarter and not the notebook.

"Desktop sales in the fourth quarter were buoyed by strong corporate demand," Wilkins said.

"The corporate PC segment continues to outperform the consumer market as companies replace systems with newer, faster, more efficient computers."

Total sales for the year were 345.4 million units, up 14.2% from 302.4 million in 2009, Wilkins said.

  • flybri
    Not surprising since Dell absolutely SUCKS. I never had such a horrible customer service experience with any company as I did with Dell, and as such will never purchase another one of their products as long as I live. Dell even had numerous times to make things right, but refused. I can say with certainty that on the whole, Dell doesn't really care about its customers at all.
    Reply
  • That's odd because I feel the same way about HP. Customer service sems designed to rn you in circles for a bit. And they are never quick to solve, long hold times, etc. No matter if personal or enterprise support. Dell has been much better, I have experience with both and will never go back to HP again.
    Reply
  • blakeniel
    Sorry to hear your experience with Dell flybri, but for us Dell has been awesome for years. My five years old Dell laptop still works really great with both Ubuntu and Windows 7 which I use for testing purposes. I guess people start liking HP again. Yeah go HP!!!
    Reply
  • flybri
    Thanks blakeniel, it was a pretty horrible experience, and Dell was decent up until that incident. HP-Poo, I know you had a bad experience with HP, but from your brief description it doesn't seem as bad as the experience I had with Dell. You had what I call "typical" bad support, which sucks, but it's not like what I had to go through. My situation with Dell has lasted one and a half years -- I was denied warranty coverage for a laptop still under warranty, and then was then trying to be sold an "extended warranty" by the rep so that they could fix it. I spoke with many departments, dealt with the Better Business Bureau, eventually having to sue them in small claims court. At every point during the whole fiasco, even including after I filed the claim in small claims court, they refused to do the fair thing. I even bought a Dell desktop for my mother during all of this, thinking they would finally do the right thing.

    Now, not only did they lose thousands of dollars of future business from me, but also the company I work for, as I'll be the primary person to do the tech ordering, in addition to all of my friends and family that come to me for suggestions on tech, since I'm a big technophile and am always in the know when it comes to computers and electronics.
    Reply
  • virtualban
    HP-PooCustomer service seems designed to run you in circles for a bit.
    http://theoatmeal.com/comics/customer_service

    ^^ it's amazing how being on commission affects someone's attitude
    Reply
  • HPs are AWFUL. I know so many people whose HP laptops just all of a sudden don't turn on due to motherboard failure. In fact, a friend of mine had it happen last week. At the same time, I have owned numerous Dell laptops and have never had trouble like that. Like Mr T, I pity the fool who buys and HP laptop.
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  • virtualban
    ^^ My personal experience too between HP and Dell, but on desktops. Everything else worked fine, except the motherboard. 15% of the desktops at my workplace are HP, the rest are Dell, zero times happened something with Dell desktops, 2 times happened with the HP.
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  • I have an HP that's 7 years old and still can play WoW. Also have a Dell just as old that runs great. Hell, I have an Emachine from about 5 years ago that runs fine. But then again, I know how maintain my hardware.
    Reply
  • verbalizer
    I have an HP that's 7 years old and still can play WoW. Also have a Dell just as old that runs great. Hell, I have an Emachine from about 5 years ago that runs fine. But then again, I know how maintain my hardware.
    ^+1..
    Reply
  • SteelCity1981
    I have never had an issue with HP pc's. Now, their all in one printers on the other hand well that's a whole other story.
    Reply