Service Level Agreement Template Part I
The SLA template started below and continued on the next page provides the detail required to successfully develop an understanding between IT and business.
Service Level Agreement (SLA)For[Customer-Business Unit]By[IT Organization] Effective Date: [Effective Date] |
Document Owner: | [Document Owner] |
IT organization: | [applications or services impacted] |
Version
Version | Date | Revision / Description | Author |
[Version] | [Date] | [Revision / Description] | [Author] |
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Approval
(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)
Approvers | [Title and/or Affiliation] | Approval Date |
[Approver] | [Title and/or Affiliation] | [Approval Date] |
| | |
| | |
Agreement Termination
Approvers | [Title and/or Affiliation] | Termination Approval Date |
[Approver] | [Title and/or Affiliation] | [Approval Date] |
| | |
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Subsequent Agreement Ref.: | [Subsequent Agreement(s) Reference] |