Service Level Agreement Template Part I
The SLA template started below and continued on the next page provides the detail required to successfully develop an understanding between IT and business.
| Service Level Agreement (SLA)For[Customer-Business Unit]By[IT Organization] Effective Date: [Effective Date] |
| Document Owner: | [Document Owner] |
| IT organization: | [applications or services impacted] |
Version
| Version | Date | Revision / Description | Author |
| [Version] | [Date] | [Revision / Description] | [Author] |
| | | | |
| | | |
Approval
(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)
| Approvers | [Title and/or Affiliation] | Approval Date |
| [Approver] | [Title and/or Affiliation] | [Approval Date] |
| | | |
| | | |
Agreement Termination
| Approvers | [Title and/or Affiliation] | Termination Approval Date |
| [Approver] | [Title and/or Affiliation] | [Approval Date] |
| | | |
| | | |
| Subsequent Agreement Ref.: | [Subsequent Agreement(s) Reference] |