BSOD GenuineIntel Error Code 124

Rushan1337

Reputable
Sep 5, 2014
2
0
4,510
Hello, I built a new pc at the end of July this year. It started to randomly blue screening the past weeks. I've been trying to look for fixes but I can't figure it out. It crashes usually when I play BF4 and CSGO. It has no trouble running both games on max settings with high fps, but blue screens for some reason.

Here is the WinDbg Crash Dump Analyzed:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa801bf62028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: chrome.exe

CURRENT_IRQL: f

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:
fffff800`00ba8a98 fffff800`02e1ba3b : 00000000`00000124 00000000`00000000 fffffa80`1bf62028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`02fde463 : 00000000`00000001 fffffa80`1bdfdad0 00000000`00000000 fffffa80`1bdfdb20 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`02e1b700 : 00000000`00000728 fffffa80`1bdfdad0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`02e1b052 : fffffa80`1bdfdad0 fffff800`00ba8e70 fffffa80`1bdfdad0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`02e1af0d : 00000000`00000008 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`02e0ee88 : 00000000`0459dea8 00000000`ff4adffe 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`02ec64ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`02ec6313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 00000000`02fcf817 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0459de54 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x2fcf817


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x124_genuineintel_processor_cache

FAILURE_ID_HASH: {270f58cb-a20a-a72d-6d81-eb8c82f01f7a}

Followup: MachineOwner

Anyone that can help me?
 
Solution
bugcheck is called by the CPU directly because it detected a internal error. the error was most likely generated from its cache memory controller.
you can use the !errrec command in the windows debugger to dump the error record
!errrec fffffa801bf62028

most often cause is incorrect overclocking (voltage/clocks) or overheating of the CPU.
(reduce overclock, clean fans of dust,confirm they are working)
most often fix is to update the BIOS, or clear the BIOS back to defaults and reconfigure and retest.
you may also want to install the vendors CPU chipset update. (will provide microcode fixes to bugs in the CPU that will be loaded when windows loads its drivers)



Rushan1337

Reputable
Sep 5, 2014
2
0
4,510


Asus Maximus VII Hero
i7-4790k
GTX 780 Ti
256GB SSD
1B Hard Drive
32 GB RAM

And no I haven't upgraded anything lately.
 
bugcheck is called by the CPU directly because it detected a internal error. the error was most likely generated from its cache memory controller.
you can use the !errrec command in the windows debugger to dump the error record
!errrec fffffa801bf62028

most often cause is incorrect overclocking (voltage/clocks) or overheating of the CPU.
(reduce overclock, clean fans of dust,confirm they are working)
most often fix is to update the BIOS, or clear the BIOS back to defaults and reconfigure and retest.
you may also want to install the vendors CPU chipset update. (will provide microcode fixes to bugs in the CPU that will be loaded when windows loads its drivers)



 
Solution