- Dec 27, 2014
- 1
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- 4,510
Hi, i'm also having the same problem, "I/O Error" keeps on showing in disk management when i initialize the drive
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WD My Passport I/O device error
- Thread starter markphilipreyes
- Start date
The drive likely has a hardware malfunction. You can try a new USB cable, but it's unlikely to help. These drives use hardware encryption and if they are unable to read the internal encryption key which is located in a hidden sector near the end of the drive they lock you out because the drive is unable to decrypt the data.
Even if you take the drive out of the case it won't help as the USB port is built right on the drive and there is no SATA port available to direct connect to the computer. It is possible to set up a SATA board to read the data, but as it is encrypted anyway that won't do much good.
You should look into professional data recovery if you need the data back. There is very little you can do yourself on these drives other than make the problem worse by trying too many things. Depending on where you're located I'd try one of the following companies:
Canada: Recovery Force - www.recoveryforce.com
Northeast USA: Data Medics - www.data-medics.com
Southeast USA: Data Savers - www.datasaversllc.com
Or if you're located somewhere else PM me and I can recommend someone who can handle these drives and won't rip you off.
Even if you take the drive out of the case it won't help as the USB port is built right on the drive and there is no SATA port available to direct connect to the computer. It is possible to set up a SATA board to read the data, but as it is encrypted anyway that won't do much good.
You should look into professional data recovery if you need the data back. There is very little you can do yourself on these drives other than make the problem worse by trying too many things. Depending on where you're located I'd try one of the following companies:
Canada: Recovery Force - www.recoveryforce.com
Northeast USA: Data Medics - www.data-medics.com
Southeast USA: Data Savers - www.datasaversllc.com
Or if you're located somewhere else PM me and I can recommend someone who can handle these drives and won't rip you off.
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