- May 22, 2015
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Greetings.
I have a recent Dell Inspiron 17" laptop that is out of warranty. Last week, it would not get past the windows log in screen; it would just "spin" or freeze.
I ran a pre-boot assessment, and it came back with error code 2000-142 "Hard Drive O Short Self Test Failed", or something like that.
I called Dell and they said the drive likely failed, so I sent it to them for repair. I removed and kept the HD prior to sending it off. The laptop is currently at their repair facility.
Dell called to inform me that the motherboard needs to be replaced because a connection relating to the HD is bad.
I asked if this motherboard HD connection issue could be causing the 2000-142 error. They said I need to replace both.
What I would like to know is if anyone here knows if the HD connection to the board could cause a 2000-142 error? Is it possible that my HD is okay. I don't want to pay for a new board and a HD if I don't need to.
Should I only have them replace the board to solve this HD connection issue and send it back (without replacing the HD), then reinstall my HD and try it out?
Should I just have them replace both the board and HD?
I'm confused about what to do. What would you advise? Since I know little about this stuff, I don't want to be taken advantage of.
Many thanks, and sorry for the length of this post.
I have a recent Dell Inspiron 17" laptop that is out of warranty. Last week, it would not get past the windows log in screen; it would just "spin" or freeze.
I ran a pre-boot assessment, and it came back with error code 2000-142 "Hard Drive O Short Self Test Failed", or something like that.
I called Dell and they said the drive likely failed, so I sent it to them for repair. I removed and kept the HD prior to sending it off. The laptop is currently at their repair facility.
Dell called to inform me that the motherboard needs to be replaced because a connection relating to the HD is bad.
I asked if this motherboard HD connection issue could be causing the 2000-142 error. They said I need to replace both.
What I would like to know is if anyone here knows if the HD connection to the board could cause a 2000-142 error? Is it possible that my HD is okay. I don't want to pay for a new board and a HD if I don't need to.
Should I only have them replace the board to solve this HD connection issue and send it back (without replacing the HD), then reinstall my HD and try it out?
Should I just have them replace both the board and HD?
I'm confused about what to do. What would you advise? Since I know little about this stuff, I don't want to be taken advantage of.
Many thanks, and sorry for the length of this post.
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