- Jan 16, 2019
- 4
- 0
- 10
I rebuilt my PC and upgraded some parts a week ago along with installing a new copy of Windows 10. I have a dual monitor setup. The first monitor is a Planar 22” touch screen and the second is a 40” Samsung TV. I have two Gigabyte Radeon RX560 Gaming OC 4G GPUs in my system in which each monitor is plugged in. So my setup is something like this:
Radeon RX560 (1) - HDMI - Planar touch screen monitor
Radeon RX560 (2) - HDMI - Samsung TV
When I initially set everything up I couldn’t get the Samsung TV to work as a dual monitor. After wiping out the current drivers and installing the latest Radeon software I got it to work. It’s been working great for the past few days.
Last night I updated Windows and restarted my computer. Everything worked fine. And I was on it for a few more hours after that without any problems. This morning I turned on my computer and the Samsung TV isn’t working again. I’ve tried every troubleshooting method that I can think of:
- Making sure cables are working and securely plugged in
- Trying to detect the display in the display settings
- Restored Windows to a previous setup
- Updated Windows and then disabled automatic updates
- Fully erasing the drivers including using a DDU to fully clean out any corrupted files
The odd thing is that when I’m in the middle of reinstalling the Radeon software my Samsung TV picks up for a few seconds. Within those few seconds I’m able to move my curser over to the Samsung TV and click on things. This is when the installation process is at 61%. A few seconds later when the installer gets to 62% the Samsung stops working again. I forgot to mention too that the tv detects that the computer is plugged into the HDMI port.
Does anyone have any ideas? I don’t want to have to wipe everything and do a clean install of Windows again... which might not even work. I am completely baffled and stumped
Radeon RX560 (1) - HDMI - Planar touch screen monitor
Radeon RX560 (2) - HDMI - Samsung TV
When I initially set everything up I couldn’t get the Samsung TV to work as a dual monitor. After wiping out the current drivers and installing the latest Radeon software I got it to work. It’s been working great for the past few days.
Last night I updated Windows and restarted my computer. Everything worked fine. And I was on it for a few more hours after that without any problems. This morning I turned on my computer and the Samsung TV isn’t working again. I’ve tried every troubleshooting method that I can think of:
- Making sure cables are working and securely plugged in
- Trying to detect the display in the display settings
- Restored Windows to a previous setup
- Updated Windows and then disabled automatic updates
- Fully erasing the drivers including using a DDU to fully clean out any corrupted files
The odd thing is that when I’m in the middle of reinstalling the Radeon software my Samsung TV picks up for a few seconds. Within those few seconds I’m able to move my curser over to the Samsung TV and click on things. This is when the installation process is at 61%. A few seconds later when the installer gets to 62% the Samsung stops working again. I forgot to mention too that the tv detects that the computer is plugged into the HDMI port.
Does anyone have any ideas? I don’t want to have to wipe everything and do a clean install of Windows again... which might not even work. I am completely baffled and stumped
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