- Nov 28, 2014
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- 18,510
I built my PC about three years ago, and it's been running fine with no issues since (well, until yesterday). Part list is here, the only upgrade I've made was adding two more 4GB sticks of RAM (same brand and type) several months ago. I'm running Windows 10 and stay up-to-date with updates.
Yesterday, I left my computer on while I did some other tasks around the house. When I returned to my computer room, the screen was a solid green and the computer was not responding. I reset the computer, but although the PC booted (one BIOS beep, fans began running) there was no picture - my monitor simply acted as if no cable was plugged in. After power cycling a couple more times I did get a picture, but it was at 1024x768 with large vertical cyan bars across the screen (I have a spare monitor that I checked and this same glitch appeared, so the display issue is coming from the PC's end):
After Automatic Repair failed, I attempted a system restore, unfortunately this failed and "The restore point was damaged or deleted during the restore". I was able to boot into safe mode, where I adjusted the resolution (which changed the way the cyan bars appeared):
I was able to access the SrtTrail.txt log that Automatic Repair indicated; however it was saved on my C: drive, rather than the E: drive as the error screen specified (I have C and D hard drives, E is the CD-ROM bay and is usually empty). SrtTrail indicated that:
I am unsure how to proceed with troubleshooting. Is this a software problem, should I reinstall Windows or otherwise repair/replace bootres.dll? Is this a hardware issue, where the motherboard, graphics card, or other component has failed? I do not have any spare PC components that I can attempt troubleshooting with in that manner.
Hoping to receive suggestions for troubleshooting or help identifying the error before I do something drastic like reinstalling Windows or expensive like buying new components or hiring a PC repair service. If there is more data I can pull, more things to try, or more information to provide, please let me know!
Thanks!
Yesterday, I left my computer on while I did some other tasks around the house. When I returned to my computer room, the screen was a solid green and the computer was not responding. I reset the computer, but although the PC booted (one BIOS beep, fans began running) there was no picture - my monitor simply acted as if no cable was plugged in. After power cycling a couple more times I did get a picture, but it was at 1024x768 with large vertical cyan bars across the screen (I have a spare monitor that I checked and this same glitch appeared, so the display issue is coming from the PC's end):
After Automatic Repair failed, I attempted a system restore, unfortunately this failed and "The restore point was damaged or deleted during the restore". I was able to boot into safe mode, where I adjusted the resolution (which changed the way the cyan bars appeared):
I was able to access the SrtTrail.txt log that Automatic Repair indicated; however it was saved on my C: drive, rather than the E: drive as the error screen specified (I have C and D hard drives, E is the CD-ROM bay and is usually empty). SrtTrail indicated that:
Code:
Boot critical file e:\boot\resources\custom\bootres.dll is corrupt.
Repair action: File repair
Result: Failed. Error code = 0x2
Time taken = 2407 msI am unsure how to proceed with troubleshooting. Is this a software problem, should I reinstall Windows or otherwise repair/replace bootres.dll? Is this a hardware issue, where the motherboard, graphics card, or other component has failed? I do not have any spare PC components that I can attempt troubleshooting with in that manner.
Hoping to receive suggestions for troubleshooting or help identifying the error before I do something drastic like reinstalling Windows or expensive like buying new components or hiring a PC repair service. If there is more data I can pull, more things to try, or more information to provide, please let me know!
Thanks!
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