Hi,
I have an Acer Aspire 5733 and although the DVD drive worked for the first couple of months, I am now unable to use it.
The laptop no longer recognises the presence of the drive, and although I have tried uninstalling the drive and restarting, as well as downloading the latest driver and trying to install it, I cannot get it working again.
Every time I try to use a disk in the drive it spins for a moment or so, then stops. At no point does it register in Windows Explorer, so I cannot explore it.
I can uninstall the drive through Device Manager, but every time I try to restart or reinstall the driver I get the message:
Device Driver software was not successfully installed
MATSHITA DVD-RAM UJ8A0AS
Driver installation failed
I think the issue may be to do with a driver conflict, but I don't know what to uninstall in order to do a clean reinstallation.
Help!
Many thanks for your time and assistance.
I have an Acer Aspire 5733 and although the DVD drive worked for the first couple of months, I am now unable to use it.
The laptop no longer recognises the presence of the drive, and although I have tried uninstalling the drive and restarting, as well as downloading the latest driver and trying to install it, I cannot get it working again.
Every time I try to use a disk in the drive it spins for a moment or so, then stops. At no point does it register in Windows Explorer, so I cannot explore it.
I can uninstall the drive through Device Manager, but every time I try to restart or reinstall the driver I get the message:
Device Driver software was not successfully installed
MATSHITA DVD-RAM UJ8A0AS
Driver installation failed
I think the issue may be to do with a driver conflict, but I don't know what to uninstall in order to do a clean reinstallation.
Help!
Many thanks for your time and assistance.