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Android 4.3 May Be Wrecking Nexus 4 Phones

By - Source: Phones Review | B 24 comments

Nexus 4 owners are complaining over overheating, devices in infinite boot loop, frozen "X" screens and more.

Android 4.3 has probably been the most talked about incremental update released by Google for some time. For first-generation Nexus 7 owners, it's supposedly breathing new life back into the tablet thanks to a new garbage collection feature that speeds up the storage I/O process. However for many Nexus 4 owners, the new update has been more of a nightmare.

Customers are beginning to flood Google's Product Forums, most of which claim that after updating to Android 4.3, their Nexus 4 either gets stuck in a never ending "boot loop", their device freezes at the "X" splash screen, or the home button stops working after rebooting.

There are also reports that the update is now causing an overheating issue, touch has stopped working altogether, and the device itself running extremely slow. Unlocking the phone has its own set of issues, and many users claim that apps and photos have even disappeared.

"I updated it today morning and my gallery is all messed up," reports one Nexus 4 owner. "Thumbnails of deleted pics are still shown in the Gallery, and when you click on the thumbnail the later pictures come up. So if u try to delete the thumbnails the new pictures are getting deleted."

What a mess. Currently the only fix for these instances is to somehow flash the device to an older version of Android, or reset it to the factory default settings.

There also seems to be a problem with Netflix, Android 4.3 and the Nexus 4. Users claim that after the update, launching the Netflix app will cause some handsets to freeze up (aka Sleep of Death), thus forcing owners to reset the device after long-pressing the power button. Android engineer Dan Morrill has confirmed the Netflix issue and said that a fix is in the works.

Given the rising number of complaints over the last several days, Nexus 4 owners may want to hold off in upgrading to Android 4.3 for now. Google pumped out 4.2.1 "Jelly Bean" rather quick after v4.2 caused such a fuss, thus Nexus 4 owners may see a fix just as quick very soon (if it comes down to that).

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  • 0 Hide
    the1kingbob , August 2, 2013 7:28 AM
    Luckily I haven't had problems with overheating or booting. I have had the sleep of death when using netflix and chromecast. Also had to restart to get my wireless networking back yesterday.
  • 0 Hide
    InvalidError , August 2, 2013 7:38 AM
    After seeing the first N7v2 I have seen hard-lock within minutes of me touching it, I am not too surprised 4.3 might have some nasty surprises for some people.

    That made me a little nervous about hitting the 4.3 "Install" button on my original N7 but I have not seen/noticed any problems on it - at least not yet.
  • 2 Hide
    IndignantSkeptic , August 2, 2013 8:35 AM
    This is why, when I have a choice, I upgrade only after a few days of release to see if there are any news reports like this first.
  • Display all 24 comments.
  • 5 Hide
    whiteodian , August 2, 2013 8:57 AM
    I waited a few days too. I read an article about how it was suppose to speed up the performance and installed yesterday. So far it seems ok to me.
  • 0 Hide
    sulanis , August 2, 2013 9:43 AM
    It's not just Nexus 4, its also Samsung Galaxy Nexus as well. Although they are probably incredibly similar. I strongly suggest waiting till Google Says its safe to install
  • 1 Hide
    Suhel Sayyad , August 2, 2013 9:45 AM
  • 0 Hide
    matter37 , August 2, 2013 10:01 AM
    I have not had the overheating problems, and I have not had Sleep of Death with Netflix (I will avoid Netflix for a bit, now, though), but I did get a infinite boot loop. That was fixed quite easily by forcing it to shut down while stuck in that loop, so it was no big problem; I definitely did not realize how many other problems with 4.3 there apparently were.
  • 3 Hide
    phate , August 2, 2013 10:03 AM
    Nexus 4 and Nexus 7 both running 4.3, and haven't experienced any issues so far.
  • 0 Hide
    Phillip , August 2, 2013 10:43 AM
    I updated my N7 to 4.3 the second there was a zip to flash on a rooted device. I haven't had one single issue with mine...yet. :-) Netflix runs fine, and my bluetooth headset works fine. I do have about a .5 second audio delay when using a bluetooth audio device on Netflix and such...apps that don't include a way to adjust for this.
  • 0 Hide
    voiidwulf , August 2, 2013 11:08 AM
    I haven't had any issues so far. Hopefully they'll fix it for everyone soon.
  • 0 Hide
    voiidwulf , August 2, 2013 11:08 AM
    I haven't had any issues so far. Hopefully they'll fix it for everyone soon.
  • 0 Hide
    aicom , August 2, 2013 11:32 AM
    I've had nothing but great experiences with 4.3. It fixed the slowdowns I was having with my old Nexus 7 and improved browsing performance noticeably on my Galaxy Nexus and Nexus 7 (probably from the 2D rendering improvements). I also have a new Nexus 7 which might be the first Android device I've owned that I would call silky (buttery?) smooth.
  • 0 Hide
    killerclick , August 2, 2013 11:48 AM
    My N4 and N7 upgraded to 4.3 and they work without any problems, just like they did with 4.2.2
    In fact, I can't notice any differences except the version number change.
    Don't know what Android users are about when they whine how their phones are not upgradable to the latest Android version.
  • 0 Hide
    InvalidError , August 2, 2013 12:26 PM
    Don't know what Android users are about when they whine how their phones are not upgradable to the latest Android version.

    The firmware for Nexus-branded devices is based on almost stock AOSP sources so Nexus-branded devices tend to get updates first.

    Non-Nexus devices tend to run vendor/device-specific builds so most people using those end up having to wait much longer for their device manufacturers. Many manufacturers don't update some models at all. Those would be the people who are frustrated about waiting forever for updates or having orphaned devices.

  • 0 Hide
    BranFlake5 , August 2, 2013 1:59 PM
    So far I only have issues with the notification light, Anyone else?
  • 0 Hide
    becherovka , August 2, 2013 2:44 PM
    I have not had a single issue with 4.3, it works perfectly, faster smoother than 4.2. However I didnt update OTA i downloaded and pushed update. Dont know if this makes a difference or I am just one of the lucky ones.
  • 0 Hide
    TheinsanegamerN , August 2, 2013 8:39 PM
    I upgraded my original nexus 7 yesterday, and have yet to see any of the mentioned problems. battery life did go up by about 45 min-1 hour, and writing data to the nexus 7 seems to be going much faster now than it did before.
  • 0 Hide
    Adir Iakya , August 3, 2013 1:13 AM
    It's a problem in the radio firmware :) 

    I wrote a fast procedure on my blog about how to make 4.3 work:

    Enjoy :) 
  • 0 Hide
    olaf , August 3, 2013 4:46 AM
    Always wipe dalvik and cache after an update
  • 0 Hide
    majudhu , August 3, 2013 10:10 AM
    I also have no problems, in fact it is smoother than before
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