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Sprint Won't Sell iPhone 4 to Consumer Because of Fat Fingers

By - Source: Consumerist | B 62 comments

Representative for U.S. carrier recommends Samsung Galaxy S3 instead.

A salesperson at Alex’s local Sprint store constantly refused to sell him the iPhone 4 as he was told his fingers are too fat.

He went to a Sprint store to replace his broken phone with a free one thanks to an upgrade he was due. However, a representative for the U.S. carrier constantly refused to sell him the iPhone 4, even as far as saying it's "really a piece of shit", as well as naming several reasons why Apple's smartphone isn't the best choice.

After heckling with him regarding his choice, the employee said that Alex's fingers were too fat for the device and he should instead opt for Samsung's Galaxy S3.

I went to my local Sprint store on 12/16 to upgrade my phone. My wife’s line had the upgrade, mine wasn’t until April, but since we were on the same bill, I could use hers since my phone was broken. I was approached by a rep who asked me what I was looking for, and I informed them that I was looking for the “cheapest, free-est phone” because I was broke, and really didn’t care about the phone I left with, so long as it worked.

The rep, [M], tells me that the iPhone 4 is free, so I said I’d take it. I was told to have a seat while the rep pulled up my information. The rep says “Are you sure you want the iPhone? It’s really a piece of shit.” I tell him yes, I’ve had iPhones in the past and I’ve done my homework about the possible phones I would be leaving with. Having been a Sprint customer for over 10 years, I feel I am pretty knowledgeable when it comes to what Sprint has to offer.

Apparently “yes” wasn’t good enough. He proceeded to tell me EVERY shortcoming this phone had: The battery life sucks, if I dropped it, I’d break it, it’s a little small compared to my last phone, etc. but the icing on the cake? “Your fingers are too fat for such a phone. You should get the Galaxy S III.”

Really? I replied “Okay [M], your nametag doesn’t say ‘Sprint Rep/Nutritionist’ so don’t tell me how I can’t use the phone because of my “fat” fingers.” Fed up with his attitude and tone of condescension, I walked out, no phone in hand. I’d rather have a broken phone than to have to put up with such a rude person.
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Top Comments
  • 26 Hide
    techcurious , December 23, 2012 3:20 PM
    Lets try to bring this back into context... exactly how fat are his fingers!? :p 
    Just saying.. maybe his fingers were too fat to hit only one square icon with rounded corners at a time..
  • 26 Hide
    Kamab , December 23, 2012 3:43 PM
    I can't believe this passes for tech news.
  • 25 Hide
    dormantreign , December 23, 2012 3:10 PM
    Amazing, we need more reps like him. I do the same thing at wal-mart.
Other Comments
  • 15 Hide
    teaser , December 23, 2012 3:09 PM
    that salesman would have had my foot up his ass........
  • 25 Hide
    dormantreign , December 23, 2012 3:10 PM
    Amazing, we need more reps like him. I do the same thing at wal-mart.
  • -3 Hide
    shikamaru31789 , December 23, 2012 3:10 PM
    I can see an employee trying to talk him into getting a better phone up to certain point, but that line was crossed once he kept talking after the customer told him he'd already done his research. Of course, this is just one Sprint store, my brother switched to Sprint recently and said it's the best carrier he's ever had.
  • 22 Hide
    Anonymous , December 23, 2012 3:13 PM
    The salesman won. Quitter
  • 26 Hide
    techcurious , December 23, 2012 3:20 PM
    Lets try to bring this back into context... exactly how fat are his fingers!? :p 
    Just saying.. maybe his fingers were too fat to hit only one square icon with rounded corners at a time..
  • 20 Hide
    cookoy , December 23, 2012 3:24 PM
    A rude salesperson's personal antics or foul sales pitch should not be misconstrued as an official policy of Sprint
  • 19 Hide
    punahou1 , December 23, 2012 3:31 PM
    My company openly discriminates against people with fat fingers. They are not protected by the law. Zak would never make it in my line of business...
  • 17 Hide
    Devoteicon , December 23, 2012 3:36 PM
    Give that rep a promotion.
  • 15 Hide
    Chairman Ray , December 23, 2012 3:37 PM
    I don't think this has anything to do with Sprint. There's bad employees everywhere. Sprint will probably fire him.
  • 26 Hide
    Kamab , December 23, 2012 3:43 PM
    I can't believe this passes for tech news.
  • 20 Hide
    xendrome , December 23, 2012 4:14 PM
    Anyone can write a story up like this and just post it and claim it is 1: Real and 2: News?
  • 9 Hide
    AndrewMD , December 23, 2012 4:19 PM
    The problem is with sales people interjecting their own thoughts about platforms. These bias salespeople lose both face and the sale. Should this salesperson be fired? No, natural selection should be allowed to take place here... this salesperson will eventually be pushed out from lack of sales or just too many complaints..

    In terms of the other side, just how big was this person? Sprint just like any other carrier cannot resell the phone as a new phone if the person decided he did not like it after a couple of days (ie, my finger are too big....)....

  • -5 Hide
    Anonymous , December 23, 2012 4:20 PM
    Ignoring the fact that I'm reading this on Toms, what a hilarious article.

    Complainers: don't click it. The headline was entirely self-explanatory.
  • 13 Hide
    neon neophyte , December 23, 2012 4:30 PM
    *boo boo boop* the fingers you have used to dial are too fat. to obtain a special dialing wand please mash the keypad with your palm, now.
  • 11 Hide
    bustapr , December 23, 2012 4:40 PM
    i honestly think the salesman had valid points. I know quite a few fat people who have told me a 3.5 inch screen is too small. Id say I have medium hands and i find it outrageously hard to use the tiny screen. if he dropped the phone its very possible hewould break it, the battery life has always been known to be "meh", and it is really tiny for someone used to a bigger screen.

    would the guy have been just as offended if the salesguy had said, "you have big fingers"? some fat people take too much offense when someone acknowledges that theyre fat...
  • 5 Hide
    becherovka , December 23, 2012 4:51 PM
    I cant type on a 3.5" screen. I could swype but not type. I tell people all the time iphone's are for girls and men with little hands.
  • 16 Hide
    sharksman , December 23, 2012 5:00 PM
    Zak iSlam is just outraged someone had the audacity to recommend a phone other than the Apple's
  • 0 Hide
    xenorm , December 23, 2012 5:06 PM
    http://www.youtube.com/watch?v=8DtbPOXFk00
  • 0 Hide
    halcyon , December 23, 2012 5:09 PM
    One of our teenage forum members works for Sprint you say? I can't quite agree just based on this article but to suggest that is funny as hell.
  • 6 Hide
    sacre , December 23, 2012 5:28 PM
    dormantreignAmazing, we need more reps like him. I do the same thing at wal-mart.


    If a person wants an iphone, let them have an iphone. Simply because you're a fanboy of some other brand doesn't mean you should push your stupidity onto others thinking its the "right choice" because you chose it.

    Christ, this is worse then religion. Grow up.
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