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Surface RT is a Hit With Best Buy Customers

By - Source: Best Buy | B 36 comments

Customer reviews of the Surface RT tablet sold at Best Buy are extremely positive.

As promised, Microsoft has introduced the ARM-based Surface RT tablet (Surface with Windows RT) to retailers other than Microsoft's own stores. This move will undoubtedly help boost sales numbers before the year closes, as consumers can now walk right into their favorite electronics store and have special one-on-one time with the tablet before purchase.

Despite what seems to be a cloud of negativity hovering over Windows 8 and especially the Surface RT tablet, reviews and ratings of Microsoft''s tablet on Best Buy, the $599.99 Surface RT unit sporting 32 GB of storage and a black Touch Cover, tell a different story. In fact, it seems that customers who bought the pricey gadget actually like it. A lot.

According to the ratings, the Windows RT tablet sports a 4.7 out of 5 thanks to twenty-eight customer reviews. Twenty-four customers gave it a five star review, and three gave it four stars. Out of the batch, there's only one unhappy customer who said Surface RT wasn't what he/she expected.

"This product is way overpriced. You are paying a premium just because it is from Microsoft, and it comes with 'Windows', but then again it doesn't even run any software written for Windows. How confusing is that?" the disgruntled customer wrote. "Microsoft's app store is desperately lacking applications, when compared to Apple's (iOS) and Google's (Android) app stores. What good is a tablet without any apps?"

This Miami, Florida-based customer also accused the other twenty-seven reviews to be written by Microsoft employees, or Microsoft enthusiasts. Whatever.

So what's so great about the Surface RT given that it can't run Windows applications written for x86-based CPUs from Intel and AMD? One customer really loved the new OS itself.

"The Live Tiles on windows devices really is a big deal for me," he said. "Again back to being productive its so nice to look at the start menu and immediately see a tile that tells me up-to-date weather, stock price, emails, status updates, etc. without needing to actually go into the apps."

Another satisfied Surface RT owner said the device was better than expected. "I gave away my Android tablet after using this for a while. The keyboard and touchpad are unobtrusive but there when you need them and the keyboard has cursor keys!" the customer said. "The GUI is actually very well thought out for a touchpad once you get used to it. Performance is just fine and battery life is about a day of use."

Some of the issues these customers have had with Surface RT despite their 5-star reviews include volume output, a "primitive" e-mail app, problematic support with Flash in the Modern UI version of IE10, the price itself, a lack of big name apps and more. Positive comments include a great build quality, excellent support for USB devices, portability, the addition of Office 2013, great photo capture quality and more.

As previously stated, Microsoft's 4Q12 numbers regarding the Surface RT were low probably because the device was limited to Microsoft's online and brick-and-mortar stores. Amazon, Apple and Google can get away with direct distribution because they have experience. Plus all the negativity hovering over Windows 8's new interface likely hasn't helped push Microsoft's hardware either.

It's actually good to see these positive reviews stockpiling on Best Buy. Unfortunately, Microsoft's Surface Pro (Surface with Windows 8 Pro) will be a lot more expensive, so we'll have to wait and see if those reviews will be just as positive.

 

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  • 19 Hide
    kawininjazx , December 20, 2012 12:08 PM
    Not a fan of Windows 8, but it was really made for devices like the surface in mind. I think the RT is about $100 too much and should come with the keyboard, but it's not a bad deal.
  • 13 Hide
    bllue , December 20, 2012 12:17 PM
    Not a bad device for a first generation. It's gonna be interesting to see how the Surface 2 turns out. I hope they price it better
  • 13 Hide
    house70 , December 20, 2012 12:53 PM
    alchemy69A whole 28 reviews, now that's what I call a representative sample.

    It is human nature that disgruntled customers are more likely to leave a review than satisfied ones. It's how human psyche works. Even so, there only one negative review for this unit, so all in all not a bad start.
Other Comments
  • 19 Hide
    kawininjazx , December 20, 2012 12:08 PM
    Not a fan of Windows 8, but it was really made for devices like the surface in mind. I think the RT is about $100 too much and should come with the keyboard, but it's not a bad deal.
  • 11 Hide
    Crush3d , December 20, 2012 12:11 PM
    Twenty-eight reviews..

    Really..
  • -5 Hide
    hoofhearted , December 20, 2012 12:12 PM
    I don't see why Microsoft can't just separate the UI and the rest of the OS (Kernel, filesystem, drivers, etc) into two separate entitiies. I am not say go all out like linux where you can get all OS pieces part ala cart, but just separate out the UI and even sell it as a module. You would have two flavours: desktop and tablet, maybe even phone would be another.
  • 13 Hide
    bllue , December 20, 2012 12:17 PM
    Not a bad device for a first generation. It's gonna be interesting to see how the Surface 2 turns out. I hope they price it better
  • -6 Hide
    Ragnar-Kon , December 20, 2012 12:23 PM
    I'm pretty sure I could sell a rock with a Windows/Apple/Sony/Samsung/whatever logo on it and it'll be a hit at Best Buy too.

    BUT, good for Microsoft.
  • -6 Hide
    InvalidError , December 20, 2012 12:26 PM
    The RT is definitely ~$150 too expensive for what it does when compared to similarly priced laptops that run regular Windows and can actually run regular Windows applications/games.

    I personally would be quite annoyed with buying a "Windows" tablet that cannot run regular Windows stuff while costing $200 more than a low-end (but still quite capable) laptop that can run whatever I want.

    Lets see what happens after the launch and hype dust settle.
  • 1 Hide
    hrhuffnpuff , December 20, 2012 12:40 PM
    Ragnar-KonI'm pretty sure I could sell a rock with a Windows/Apple/Sony/Samsung/whatever logo on it and it'll be a hit at Best Buy too.BUT, good for Microsoft.




    Hey now, I miss my pet rock...... lost it somewhere in my old hometown of Endicott, NY. On that note kudos to MS. Still Ballmer should go.
  • 6 Hide
    alchemy69 , December 20, 2012 12:42 PM
    A whole 28 reviews, now that's what I call a representative sample.
  • -1 Hide
    mobrocket , December 20, 2012 12:50 PM
    if the RT was 299
    and pro was about 599-699

    i think MSFT would have a winner

    they could just do like xbox and make the money back on accesories
  • 13 Hide
    house70 , December 20, 2012 12:53 PM
    alchemy69A whole 28 reviews, now that's what I call a representative sample.

    It is human nature that disgruntled customers are more likely to leave a review than satisfied ones. It's how human psyche works. Even so, there only one negative review for this unit, so all in all not a bad start.
  • 13 Hide
    pooflinger1 , December 20, 2012 12:53 PM
    hoofheartedDoesn't the group "Best Buy Customers" equate to the lower portion of humanity, kind of like Walmartians (see youtube vide)


    No, I think you may be confused with apple customers. For what it is, the Surface is actually a really good device. My mom has wanted a tablet for quite a while but the Android tablets just could do the basic stuff she wanted to do and do it well. Microsoft FINALLY has something that has similar form factor. Great usability, and a good solid build/feel. My mom loves that she can finally take her office documents from her home or work pc and edit them in their native format on her tablet, and then take them back or even print directly from the tablet. Some people try to see tablets as replacements for PCs... They aren't, they are extensions, and the surface finally brings a really good extension to the windows environment.
  • 3 Hide
    hate machine , December 20, 2012 1:17 PM
    I was expecting that this article would have more people ranting and raving about how bad Windows 8 and the Surface are and how those products somehow raped their wife, killed their children and burned their house down.

    Much like I see with Samsung on Macrumors and Apple elsewhere.

    Son I am proud.
  • 7 Hide
    bystander , December 20, 2012 1:21 PM
    alchemy69A whole 28 reviews, now that's what I call a representative sample.

    Most people don't write reviews. Look at Newegg products. It takes a long time before they get many reviews on anything, and the Surface has only been at Best Buy a few days. Generally only very unhappy or very happy people write reviews anyways.

    If it wasn't for Office being included, I might agree its over priced, but it is included. That said, I won't be buying one because I can't afford one right now and don't really have a need.
  • -4 Hide
    JamesSneed , December 20, 2012 1:22 PM
    Quote:
    It is human nature that disgruntled customers are more likely to leave a review than satisfied ones. It's how human psyche works. Even so, there only one negative review for this unit, so all in all not a bad start.



    That is assuming Best Buy doesn't moderate the reviews, they would never do that would they. Everyone who does this tactic knows you leave a couple bad reviews to give it credibility and leave all the good ones to make the product look good. I'm not saying they did this but the data seems skewed enough to say they likely did.
  • 4 Hide
    Anonymous , December 20, 2012 1:27 PM
    So here's the thing about the person who commented poorly. The RT Tablet is NOT overpriced because its from Microsoft. The ASUS RT tablet is around that price range as well. Also, the reason the app store is lacking because of three things. ONE, iOS and Android have been around MUCH longer than the Windows Store. TWO, the tablet and OS are only about two months old. DON'T EXPECT ONE BILLION BAJILLION apps available for the device and OS. THREE...well, there is no three since the customer is a complete idiot. It cannot run Windows based applications simply because it is powered by the Nvidia Tegra 3 chip. SOFTWARE DEVS ARE NOT GOING TO TAKE THE TIME TO RECODE THE SOFTWARE TO WORK FOR TEGRA 3! The RT tablets are for ENTERTAINMENT and everyday use. NOT HARDCORE COMPUTING. This is why I bought the Lenovo Yoga, because it has a ton of power and you can use it as a tablet. NEVER READ CUSTOMER REVIEWS. They do NOT know what they are talking about.
  • 7 Hide
    Non-Euclidean , December 20, 2012 1:33 PM
    bluekoalaI think the people who gave it 5 stars despite naming the the many shortcomings may suffer from fanboyism. The way it works is you buy something expensive and you convince yourself that it was an awesome buy because otherwise you may feel stupid.


    Ah.. You mean like iPad purchasers!
  • 0 Hide
    jabliese , December 20, 2012 1:41 PM
    So that's where all the guys who were hyperventilating here before launch went!
  • -4 Hide
    DRosencraft , December 20, 2012 2:02 PM
    It would be a helpful bit of info if we could confirm if every review was from someone who actually bought the device from Best Buy, not just someone who has gone there to post a review. Whether positive or negative, it is a disservice to have non-customers on a retail website commenting about a product they may or may not have bought from said retailer. I think the Surface is a decent device for what it is supposed to be. But if you want to accurately interpret reviews, it helps to have some certainty that the reviewer isn't parroting popular lines from across the internet.

    The number of reviews is surprising only in that so many chose to post reviews so soon. But this isn't a scientific effort, so you can only take it with a grain of salt. And the people who gave it a five despite some complaints, well that just means the complaints were so small relative to everything else it didn't detract enough from the overall rating. That's why you have to read the actual review, not just look at the headline rating.
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