Most Galaxy Tab Returns for Malfunctions, Not Mistaken iPad

In the days leading up to Apple and Samsung's big trial, loads of legal documents regarding the two companies made their way around the blogosphere.

One of these documents revealed that Best Buy stores may have received a number of returned Galaxy Tabs due to customers mistaking them for iPads. Now, more information reveals that while this may have been true, the majority of returns were made due to 'malfunctions'.

During the continuation of the trial on Monday, a study conducted by Samsung at Best Buy stores in 2011 was entered into evidence. The study was conducted at 30 Best Buy stores located in Florida, New York and Los Angeles to determine the reasoning behind customers returning the Galaxy Tab 10.1.

The results of the study revealed 42 percent of returns were due to 'malfunctions' including issues such as lack of screen sensitivity, poor Wi-Fi connectivity and freezing up in web browsers. Additional 'malfunction' returns were due to issues regarding short battery life, inability to sync with PCs and screen lagging.

The study also showed 10 percent of the returns were made because customers found the Android 3.0 Honeycomb operating system difficult to use. 14 percent of returns were because customers were unhappy with the lack of support for certain apps, insufficient speeds or performance. Finally, the study showed that 9 percent of returns were exchanges for the iPad 2.

While the study doesn't exactly prove a relevant number of customers mistook the device for the iPad, Apple certainly made a point that Best Buy customers with insufficient knowledge of the products mistook the Galaxy Tab for the iPad 2.

 

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  • SmaugTD
    Come on, there is Samsung written on the front with big letters, how can anyone confuse these two.
    31
  • chewy1963
    Apple's legal team needs to be hung, drawn and quartered. Talk about spin!
    26
  • Anonymous
    So it is essentially saying that someone walked into an auto dealer shop, bought a Toyota and then returns, with reason saying that he thought he was buying a Ford, means that Toyota can no longer manufacture and sell cars.

    I don't think legal system is so stupid. I always thought such courtroom drama is allowed to be played out, is only because economy is bad and Apple is the current poster child that makes money in this climate. 15 years ago, Apple would have been investigated for its anti-competitive attitude just like what happened to Microsoft.

    Meanwhile, all this lawsuit is not really doing Apple any good as Android market share continue to climb and Apple is slowly losing ground. Due to high profile lawsuits, now people are more aware of Samsung products and think they must be as good as Apple since Apple is so afraid of them.
    22
  • Other Comments
  • SmaugTD
    Come on, there is Samsung written on the front with big letters, how can anyone confuse these two.
    31
  • chewy1963
    Apple's legal team needs to be hung, drawn and quartered. Talk about spin!
    26
  • damianrobertjones
    The quality of the Samsung 7 slate with its screen separation issue was purely disgusting!
    -23