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HP Sold Faulty Laptops, Claims China

By - Source: Tom's Hardware US | B 49 comments

Looks like the recent HP laptop smasher wasn't the only consumer forced to put up with a faulty laptop.

Recently we reported on a YouTube video showing a Chinese HP consumer smashing his faulty laptop at a local HP store. The destructive behavior stemmed from a long string of motherboard problems that extended past the warranty. Rather than shell out money to fix the faulty laptop, he chose to give it back to HP in pieces.

At the time, China's General Administration of Quality Supervision, Inspection and Quarantine said that it was looking into the situation as well as many other complaints filed against HP. The government watchdog has now determined that HP was indeed selling faulty laptops, naming "faulty video cards" as the source of overheating and eventual hardware crash.

According to Reuters, the affected laptops include HP Pavilion DV2000 and Compaq Presario c3000 models. The findings also listed six models--including the HP 541--that had problems with screens going black. The Chinese watchdog added that HP failed to follow rules to protect customers with "three guarantees" of a refund, replacement or repair.

"HP acknowledges the findings of the AQSIQ," HP said in a statement. "We are working on a detailed action plan to ensure all points are addressed and will publicly outline this plan soon."

China's AQSIQ said that it submitted the findings to the Ministry of Industry and Information Technology and the State Administration for Industry and Commerce. All three parties are now monitoring HP's activities "to ensure that it complies with China's consumer protection code."

Maybe Mr. Laptop Smasher will finally get a new, well-deserved laptop out of the whole ordeal.

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Top Comments
  • 22 Hide
    daworstplaya , March 19, 2010 7:43 PM
    Ironic, considering the laptops are made in China.
Other Comments
  • 22 Hide
    daworstplaya , March 19, 2010 7:43 PM
    Ironic, considering the laptops are made in China.
  • 3 Hide
    Marco925 , March 19, 2010 7:58 PM
    I hope he does get a New Laptop
  • 3 Hide
    zoemayne , March 19, 2010 8:02 PM
    DV6000 also here in the US all the DV models with the NVIDIA chipset. Theres a class action suit about this its well know. Don't buy HP instead of fixing a problem they will patch it up till the warranty expires and continue selling computers with known defects.
  • -8 Hide
    dextermat , March 19, 2010 8:02 PM
    Bad publicity for HP

    Here's other brand in the same basket :

    Gateway, Dell, Acer, Toshiba,

    Their all expensive craptop:

    And yeah their all made in China :p 

    But Asus are great and also made in China.

    This prove that the company that makes laptops that last 1 year more or less doesn't care about their costumers.

    ADVICE OF THE DAY DON'T BUY THEIR LAPTOPS
  • 1 Hide
    Honis , March 19, 2010 8:12 PM
    Quote:
    ...overheating and eventual hardware crash.
    Don't know if you're quoting or trying to quote someone but software crashes and hardware fails.

    My parents have HP desktops that still run from the early days of windows 98. To bad their quality seems to have decreased over the years. They just "upgraded" to newer HP computers so I guess I'll see if this is more than the nVidia overheating problem.
  • 1 Hide
    vaughn2k , March 19, 2010 8:14 PM
    Marco925I hope he does get a New Laptop


    In China? Surely he will do the same scenario again.
  • 6 Hide
    xtc28 , March 19, 2010 8:17 PM
    Check out all the DV series problems people. This has been going on for a while. I fix these machines daily. HP IS CRAP!!! All DV series laptop have this problem....... ALL! There are alot of Compaq with this same problem. The Nvidia chipset gets toooooo hot and warps the motherboard pulling the chip away from the board. There is a list of things that could be done about it and I assure you HP knows what the problem is but refuses to fix the problem. It would hurt there bottom dollar ..... So they say screw it just make them buy a new one. I believe this is a designed in flaw purposefully played out to ensure job security. TOOOOOO many of these come into my shop like this. I HATE HP because of this it has been going on tooooooooo Long!
  • 1 Hide
    tinmann , March 19, 2010 8:18 PM
    No wonder the economy is crap everything sold here is made somewhere else and in this case in a Communist society. So now we are indirectly supporting Communism while millions of Americans are unemployed. And the real irony is they expect us to buy the product.
  • 0 Hide
    xkche , March 19, 2010 8:22 PM
    HP makes me wait one month to change the display of my laptop
    >=( very bad repair service in Costa Rica...
    i don't trust in HP
  • 0 Hide
    korsen , March 19, 2010 8:27 PM
    Um, once again they don't do a proper investigation into the faulty laptops. It should've encompassed every laptop embedded with the faulty GPU's. This is old news, and big tech i just selling us broken crap.
  • 4 Hide
    chrisjust98 , March 19, 2010 8:37 PM
    xtc28Check out all the DV series problems people. This has been going on for a while. I fix these machines daily. HP IS CRAP!!! All DV series laptop have this problem....... ALL! There are alot of Compaq with this same problem. The Nvidia chipset gets toooooo hot and warps the motherboard pulling the chip away from the board. There is a list of things that could be done about it and I assure you HP knows what the problem is but refuses to fix the problem. It would hurt there bottom dollar ..... So they say screw it just make them buy a new one. I believe this is a designed in flaw purposefully played out to ensure job security. TOOOOOO many of these come into my shop like this. I HATE HP because of this it has been going on tooooooooo Long!

    I agree with you, like I'm sure many do. I'm working on 3 of them right now and surprise, surprise they're all the dv piece of crap series.
  • 0 Hide
    groveborn , March 19, 2010 8:59 PM
    vaughn2kIn China? Surely he will do the same scenario again.

    Harddrives crash, software closes unexpectedly.
  • 0 Hide
    Anonymous , March 19, 2010 9:40 PM
    This situation is nothing new, I have a Pavilion zd7010us that melted on me 2x and they handled it the same way(repaired 2x then melted 3 after warranty expiration). There was a class action suit as well. I use HP printers but their computers are junk. The problem was inferior solder which under full load would heat to the point of melting the connection to the motherboard. I'm sure the P4 heating element didn't help either! ;-D
  • -4 Hide
    aznboi123 , March 19, 2010 9:42 PM
    "No wonder the economy is crap everything sold here is made somewhere else and in this case in a Communist society. So now we are indirectly supporting Communism while millions of Americans are unemployed. And the real irony is they expect us to buy the product. " Tinmann

    True the economy is crap, but china is buying our debt to have the style of living that we have here. Also, you can't blame china for everything that is messed up with the economy, it is caused by poor polices and bills that were passed and obama is the same like every other president before him, spend,spend,spend. The iraq war is something that shouldn't be blamed on bush. EVERYONE in the country WANTED us to go to war, so he did the right thing cause we weren't going to sit back and not notice all the deaths from 9/11.
  • -2 Hide
    Regulas , March 19, 2010 9:56 PM
    tinmannNo wonder the economy is crap everything sold here is made somewhere else and in this case in a Communist society. So now we are indirectly supporting Communism while millions of Americans are unemployed. And the real irony is they expect us to buy the product.

    We elected a commie wannabe as president and they are tearing this country apart on purpose so they can install Socialism, wake up people.
  • 8 Hide
    buwish , March 19, 2010 9:58 PM
    It's about time someone "major" like the Chinese Government called out HP. Their laptops are complete junk, i.e. I went through 3 of them in 3 years and oddly enough, they all broke (motherboards and overheating) soon after the 1 year warranty expired.
  • 1 Hide
    SweetBlasphemy , March 19, 2010 10:00 PM
    And faulty printers. I tried the same model two different times in the same weekend and I was told twice by hp that it was defective hardware... Basically made me stop buying hp. Not worth the trouble shooting or the less than intelligent phone support
  • -7 Hide
    Dirtman73 , March 19, 2010 10:01 PM
    I I call out buwish and aznboi123 for being trolls, will I get banned?
  • -6 Hide
    Dirtman73 , March 19, 2010 10:04 PM
    Nevermind, buwish's insipid post was wiped and replaced with one that actually had something to do with the subject at hand.
  • 0 Hide
    lugnuts , March 19, 2010 10:43 PM
    I don't know about all DV models having issue as I've got a DV8000t (Intel based with a nVidia 7600go) that I purchased nearly 4 years ago and it's still going strong. In fact, I just upgraded the CPU to a T7200. Maybe I've been lucky or just got a good one, can't say for sure. I do know that when I ordered it custom built, the DV9000's (which replaced it) were just coming out and they had a lot of reported issues (breaking power plugs, overheating, and broken hinges just to name a few), which is why I bought the older model instead. I do agree that the quality of their consumer grade laptops has definitely gone down over the past few years. However, the quality of their business grade laptops are still quite good, though often way overpriced.
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