FairPoint, Connect America To Expand Internet Access Across 14 States

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Michael Justin Allen Sexton is a Contributing Writer for Tom's Hardware US. He covers hardware component news, specializing in CPUs and motherboards.
  • digitaldoc
    For a new service, the 10/1 speeds are definitely on the slow side.

    Better than nothing?
    Reply
  • DowneastD
    FairPoint is, without a doubt, the worst company ever put on this planet. Their service is terrible -- in the years since they took over in Maine, they have had to pay penalties for bad service in every month but three. They took 4 tries to install service for me, even though they were just reconnecting the previous tenant's service. In 2013 they got my bill wrong 12 months put of 12, always by different amounts. One month it was over by $110.30; five months later the entire bill was 28 cents -- and they called me and told me my bill would be wrong, and would take 4 months to correct. All of this for identical service with a rate set by the state. The state regulator has 9 customer service reps for complaints; 1 for each of the electric utilities and seven for FairPoint. I have lived with Verizon and Time Warner service and can say that either is at least 100% better. They also have failed to meet or even approach the broadband coverage they promised when they bought Verizon's Northern new England landline business.
    Giving them $37 million is like pouring it on the ground -- during a rainstorm.
    Reply
  • Onus
    The article title says 14 states; ok, which 14??
    Reply
  • IInuyasha74
    The article title says 14 states; ok, which 14??

    Alabama, Florida, Illinois, Massachusetts, Maine, Missouri, New Hampshire, New York, Ohio, Oklahoma, Pennsylvania, Virginia, Vermont, and Washington
    Reply
  • alextheblue
    FairPoint is, without a doubt, the worst company ever put on this planet. Their service is terrible -- in the years since they took over in Maine, they have had to pay penalties for bad service in every month but three. They took 4 tries to install service for me, even though they were just reconnecting the previous tenant's service. In 2013 they got my bill wrong 12 months put of 12, always by different amounts. One month it was over by $110.30; five months later the entire bill was 28 cents -- and they called me and told me my bill would be wrong, and would take 4 months to correct. All of this for identical service with a rate set by the state. The state regulator has 9 customer service reps for complaints; 1 for each of the electric utilities and seven for FairPoint. I have lived with Verizon and Time Warner service and can say that either is at least 100% better. They also have failed to meet or even approach the broadband coverage they promised when they bought Verizon's Northern new England landline business.
    Giving them $37 million is like pouring it on the ground -- during a rainstorm.

    So business as usual for the feds. The 37 million is just a small piece of that pie anyway - they're talking about 10 billion over the next 6 years (though not all to any single company). I've seen a lot of bitching about Fairpoint but most people who use em don't have much alternative. I can't help but feel it would be better to expand LTE networks and continue to tweak LTE for better range.

    "Having the FCC chairman refer to an Internet service slower than broadband as "broadband" gives the impression that he feels this is sufficient service for companies to provide."

    Yeah or it gives the impression that he talks out of both sides of his mouth.
    Reply
  • Baumy15
    dear everyone who said those speeds are slow.
    10/1MBPS is pretty damn fast i pay $60 a month for 8GB internet with 8MBPS down and 800KBPS up and i can download files at about 1.0MB/s and 2.5MB/s. everyone in America and hundreds of other states needs to learn that if you have 15/1MBPS internet you are already faster than the majority of Australian households. but until recently most of Australia will be hokked up to super fast internet (12/1, 25/5, 50/10 and 100/40MBPS) there is fibre (21/1, 25/5, 50/10 and 100/40) wireless broadband (12/1 and 25/5) and satellite (6/0.5) this is what we have to offer please understand that people saying that 10/1 is really slow i would give anything to get speeds like that for a reasonable price.
    Reply
  • BrandonYoung
    Being in rural Washington State where our options are currently dial-up, 10GB/month satellite, and 2 bars of AT&T 4G, I would be quite happy with 10/1mbps assuming its unlimited data. I would actually be able to let the kids use the internet without worrying that my 10GB/month allowance would not be wasted on 2 hours of HD YouTube.
    Reply
  • f-14
    ".... many people living in rural America do not have access to the Internet.."
    exede.com
    SATELLITE INTERNET FTR
    Reply
  • Darkbreeze
    Hell, I'm paying 65 bucks a month to Comcast for an 8mbps connection in Colorado. I think for those who can't get anything faster than dial up, 10mbps is a dream, IF it was from a reliable service provider which Fairpoint clearly is not or at best "toes the line" in that regard.
    Reply
  • synphul
    Satellite internet is a joke in the u.s. (wild blue/hughes net, same service). It's extremely limited and runs on a rolling monthly usage plan. Use the internet for very little but have a day of extremely heavy downloads such as installing win service packs, updating gpu drivers etc. and good luck. You exceed your limit and speeds will be throttled to the point you can't check email for 30 more days until that day of heavy usage falls off the account.

    So you get to pay around $98/mo for little usage (forget youtube and the rest of the internet, farmville was enough to push the usage limits - seriously.) Toward the end of the month you do all the heavy downloading over the course of a day or two, now you get to pay an additional $98 while going without service.

    Currently besides satellite my region offers dialup (around 32.2kbps, can't hack 56k) and 3g. My current download speed according to ookla, 0.42Mbps. No, the decimal isn't an error. Current internet plan costs $40/mo. No dsl, no cable, no fiber. 10/1 would be a serious improvement from the reality of internet speeds in rural america.
    Reply