Google Docs Outage Outrages Twitter, Google Responds

Today, many Google Docs users reported problems accessing their accounts, with many taking to Twitter to lambast the company for the outage. Google responded to the issues, releasing a statement in which it confirmed the troubles numerous users have been experiencing.

“We're aware of a problem with Google Docs affecting a significant subset of users. The affected users are unable to access Google Docs,” stated the company’s service status webpage. “We will provide an update by 11/15/17, 5:30 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.”

There’s no word yet on the exact number of users that are experiencing issues (anecdotally, some members of the Tom's Hardware team were and some weren't), but Google’s admission that the problem is affecting “a significant subset of users” means that these aren’t isolated incidents.

Google updated its post at 3:55pm CT, assuring users the matter is well on its way to being resolved:

“Google Docs service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

We’ve reached out to Google for further comment, and will update this article as more is known about the service outage.

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  • Giroro
    Yep, this is exactly the reason you should run local licenses of productivity software instead of vague subscriptions to "cloud services".

    It's risky to put yourself in a position where another company could accidentally (or deliberately) shut down your business.
  • CRITICALThinker
    Yep, docs definitely had some minor issues for me, but my procrastination was a bigger problem in the scheme of things.
  • Simon Anderson
    mm I would guess the odds of your local software being unavailable for a short amount are greater (power cut, local file server issues etc). Or if that's not true, at least the chance of catastrophic failure is probably greater locally.