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AT&T Customers Will Wait Even Longer for Upgrades Now

By - Source: AT&T | B 22 comments

AT&T tacks an extra four months onto its upgrade policy.

With the rate at which smartphone technology is progressing, your smartphone probably started to feel a bit dated only a few months after you bought it. Never mind the fact that it is still an extremely powerful mobile device with more processing power and RAM than your first computer, we know the pull towards the new, shiny, more powerful devices can be quite strong. All of this makes AT&T's latest decision all the more depressing. The company has announced that it will be upping the wait time that customers must endure before they are entitled to an upgrade.

Back in April, Verizon announced that come January 2014, customers would only be entitled to an upgrade after they had fulfilled their 24-month contract. Previously, customers could upgrade after 20 months of their two-year contract. Now it looks like AT&T is making the same move. The company today revealed its revised upgrade eligibility for customers on two year contracts, which includes a 24-month upgrade policy.

AT&T assures customers that they'll still be able to share upgrades with others on their account, purchase subsidized devices with two-year agreements, and trade in their phones as well as bring their own device to the carrier and buy new phones outright. Early upgrades, where customers receive a discount on new devices six months into their agreement (conditional on signing a new two-year contract), are also not affected. 

AT&T's new policy covers all of its wireless products and services and applies to any customer whose agreement expires in March 2014 or later.

Display 22 Comments.
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  • 5 Hide
    house70 , June 10, 2013 10:29 AM
    Carriers are well-known for following each-other's trends when it comes to screwing their customers. This is by no means a surprise.
  • 9 Hide
    husker , June 10, 2013 10:45 AM
    Not a smart marketing decision. By allowing the upgrade before the contract is up keeps people signed up because they want the upgrade sooner. If my contact is over, I'm more likely to shop around for other carriers as long as I'm looking at upgrading my phone.
  • 1 Hide
    evilaaron11 , June 10, 2013 10:57 AM
    That's why they need to get rid of contracts.
  • 0 Hide
    Bezzell , June 10, 2013 10:58 AM
    Why anybody still gives them money, is beyond me.
  • 1 Hide
    soldier44 , June 10, 2013 11:46 AM
    Verizon did the a while ago. They are driving alot of people to unlimited prepaid services for alot less. I'm getting tired of paying $190 a month for 2 lines and so are alot of other people in the same boat.
  • 0 Hide
    pliskin1 , June 10, 2013 11:47 AM
    My contract was up in November last year, and I still haven't "upgraded". But that's because I hate all of AT&T's current phone offerings, and don't want to pay astronomical prices for data.
  • 0 Hide
    g-unit1111 , June 10, 2013 11:58 AM
    Switching to Sprint and getting an HTC One is sounding better and better.
  • 1 Hide
    getochkn , June 10, 2013 12:05 PM
    The problem isn't as much wanting to upgrade to a new device, it's to get a new OS since most of the carriers don't bother with updates for the Android devices. My phone was abandoned at Gingerbread 2.3.6, yet thanks to hackers it runs 4.2.2 Jellybean perfectly.
  • 0 Hide
    dark_knight33 , June 10, 2013 2:28 PM
    No collusion going on at all in the telcom market... FCC asleep at the wheel, but still collecting paychecks.
  • 2 Hide
    unksol , June 10, 2013 2:49 PM
    Meh. I'm already leaving AT&T when my contracts up. They USED to get me on the upgrade due to the girlfriend repeatedly breaking or losing every (very expensive) phone she touched within 3 months. But their service prices (and verizons) are insane. And constantly trying to raise them. Even my company discount doesn't make a dent. They are turning smart phone service into an unnecessary luxury
  • 0 Hide
    unksol , June 10, 2013 4:10 PM
    Quote:
    The problem isn't as much wanting to upgrade to a new device, it's to get a new OS since most of the carriers don't bother with updates for the Android devices. My phone was abandoned at Gingerbread 2.3.6, yet thanks to hackers it runs 4.2.2 Jellybean perfectly.


    So... we all want carriers to not be responsible for OS upgrades right? So your complaint is you didn't get an upgrade from them, and instead you got a MUCH BETTER upgrade free of carrier garbage??

    I agree with your point, the carriers need to let go of the OS completely and let updates come from the manufacturer, but they never will. Especially in the US.

    And this is a tiny nitpick, but the people bringing you these great Android OSes are NOT hackers. Android is open source. WE own the hardware. there is no "hacking". Just great software development.
  • 0 Hide
    happyballz , June 10, 2013 4:32 PM
    Welcome to duopoly/oligopoly. Enjoy your stay(ripoff).
  • 0 Hide
    getochkn , June 10, 2013 4:40 PM
    Quote:
    Quote:
    The problem isn't as much wanting to upgrade to a new device, it's to get a new OS since most of the carriers don't bother with updates for the Android devices. My phone was abandoned at Gingerbread 2.3.6, yet thanks to hackers it runs 4.2.2 Jellybean perfectly.


    So... we all want carriers to not be responsible for OS upgrades right? So your complaint is you didn't get an upgrade from them, and instead you got a MUCH BETTER upgrade free of carrier garbage??

    I agree with your point, the carriers need to let go of the OS completely and let updates come from the manufacturer, but they never will. Especially in the US.

    And this is a tiny nitpick, but the people bringing you these great Android OSes are NOT hackers. Android is open source. WE own the hardware. there is no "hacking". Just great software development.


    It would just be nice if someone, the carrier or manufacture gave updates. And yes, they aren't hackers, but are to a small extent as a lot of stuff has to be hacked to work great. Don't get me wrong, I'm a XDA member, have added a few things with my limited knowledge and donated to the people that work hard on my phone, but it's a lot harder for them to go from a GB to a JB update and make it all work when the phone can run it as fast as a Nexus but gets left behind.
  • 0 Hide
    SirGCal , June 10, 2013 6:14 PM
    I left AT&T for Sprint back for the EVO 3D. Nice unit just for the CPU itself. 3D was cute but relatively useless. Unlimited data again is choice. But now with the Galaxy S4, I again have a micro SD card, replacable battery (extended battery that lasts a few days watching videos on a charge), etc... with all the toys... Don't miss AT&T, ever...
  • 0 Hide
    unksol , June 10, 2013 8:07 PM
    Quote:
    Quote:
    Quote:
    The problem isn't as much wanting to upgrade to a new device, it's to get a new OS since most of the carriers don't bother with updates for the Android devices. My phone was abandoned at Gingerbread 2.3.6, yet thanks to hackers it runs 4.2.2 Jellybean perfectly.


    So... we all want carriers to not be responsible for OS upgrades right? So your complaint is you didn't get an upgrade from them, and instead you got a MUCH BETTER upgrade free of carrier garbage??

    I agree with your point, the carriers need to let go of the OS completely and let updates come from the manufacturer, but they never will. Especially in the US.

    And this is a tiny nitpick, but the people bringing you these great Android OSes are NOT hackers. Android is open source. WE own the hardware. there is no "hacking". Just great software development.


    It would just be nice if someone, the carrier or manufacture gave updates. And yes, they aren't hackers, but are to a small extent as a lot of stuff has to be hacked to work great. Don't get me wrong, I'm a XDA member, have added a few things with my limited knowledge and donated to the people that work hard on my phone, but it's a lot harder for them to go from a GB to a JB update and make it all work when the phone can run it as fast as a Nexus but gets left behind.


    Completely agree. And xda is amazing. Yea, they have to bypass BS boot loaders and carrier crap. Some consider it "hacking". I just consider them "software developers" who give their free time to better Android. It's open source. They have the right. We own the phones. And they do amazing work. And as someone in software development... I really appreciate everyone who puts their time in.

    I'd like to learn when I stop working 8 days a week.
    but im sure they have more passion.


  • 0 Hide
    velocityg4 , June 10, 2013 8:11 PM
    Well I'm quite happy with my month to month TMobile plan. My phones are unlocked so I can simply resell them. That way I'm not really paying much different from the subsidized price but I can upgrade whenever I want. Then pay a vastly lower monthly rate the AT&T, or Verizon.
  • -1 Hide
    unksol , June 10, 2013 8:22 PM
    Quote:
    Well I'm quite happy with my month to month TMobile plan. My phones are unlocked so I can simply resell them. That way I'm not really paying much different from the subsidized price but I can upgrade whenever I want. Than pay a vastly lower monthly rate the AT&T, or Verizon.


    TMobile charges the same for phones. AT&T unlocks phones for free. There is a SLIGHT service discount with TMobile, but they have no network. And their customer service is horrible. WAY worse than AT&T. You should Pay less as you get way less. ALL US carriers are over charging and forcing services people don't need/want.
  • 0 Hide
    shotgunz , June 11, 2013 7:07 AM
    Meanwhile in Canada, unlimited data/talk/text+call features for $20/month without a contract :/ 
  • 0 Hide
    getochkn , June 11, 2013 8:24 AM
    Quote:
    Meanwhile in Canada, unlimited data/talk/text+call features for $20/month without a contract :/ 


    Where? I am with Wind which is min $30 a month for unlimited no contract and that is the cheapest I know of.
  • 0 Hide
    Joe Vete , June 11, 2013 9:47 AM
    I can hardly wait until iOS 7 comes out so I can dump AT&T, get the cheapest plan I can and make voice calls over FaceTime through wi-fi on all my iOS Devices.
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