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Apple Blocks Palm Pre Syncing With iTunes

By - Source: Tom's Hardware US | B 30 comments
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One of the cool things about the Palm Pre was that it synced seamlessly with iTunes. Well, not anymore.

Reports first got out in late-May that when plugged into your computer, your brand new Palm Pre would play super-nice with your iTunes. Everyone said the same thing: Apple cannot be pleased. That said, it looked like the Cupertino-based company was going to let this one slide. After all, here we were two months later and everything was all good in the hood. Until yesterday.

Apple released iTunes 8.2.1 and lo and behold, it addressed "an issue with verification of Apple devices." Yeah, you got it, if it ain't Apple, it ain't right. Or something. Either way, Pre fans were up in arms, though it's not like they couldn't have seen it coming. Fair is fair, right?

Apple went one step further following the release of 8.2.1, which actually got the message across just fine. The company said, "It also disables devices falsely pretending to be iPods, including the Palm Pre. As we’ve said before, newer versions of Apple’s iTunes software may no longer provide syncing functionality with unsupported digital media players," in a statement according to BusinessWeek.

A spokespalm told BW that users who really want the seamless synchronization with iTunes should just stick with an older version of iTunes. “Palm’s media sync works with iTunes 8.2. If Apple chooses to disable media sync in iTunes, it will be a direct blow to their users who will be deprived of a seamless synchronization experience. However, people will have options. They can stay with the iTunes version that works to sync their music on their Pre, they can transfer the music via USB, and there are other third-party applications we can consider.”

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Top Comments
  • 26 Hide
    dman3k , July 16, 2009 3:21 PM
    Stop using iTunes. iTunes suck.
  • 22 Hide
    HolyCrusader , July 16, 2009 3:28 PM
    It's things like this that continuously turns me away from Apple products - and the Apple Tax.
  • 12 Hide
    Kill@dor , July 16, 2009 3:29 PM
    Apple has issues, i thought everyone knew this already. If they don't have a hand in it ($$$$)...its not going to fly!
Other Comments
  • 26 Hide
    dman3k , July 16, 2009 3:21 PM
    Stop using iTunes. iTunes suck.
  • 22 Hide
    HolyCrusader , July 16, 2009 3:28 PM
    It's things like this that continuously turns me away from Apple products - and the Apple Tax.
  • 12 Hide
    Kill@dor , July 16, 2009 3:29 PM
    Apple has issues, i thought everyone knew this already. If they don't have a hand in it ($$$$)...its not going to fly!
  • 0 Hide
    thejerk , July 16, 2009 3:40 PM
    Didn't the old Motorola L7 also sync with iTunes?

    I take it that shit the bed, too? LOL...
  • 0 Hide
    Honis , July 16, 2009 3:41 PM
    The way Palm has been releasing updates for the Pre, I'd say we'll have an update countering this by next Thursday. Really the only true way to make iTunes only sync with Apple products is to have a list of all serial numbers in iTunes and request the serial number from the device when it connects. Even then Palm can give all the devices a single serial number from any of the millions of Pod products sold.

    Why are people using iTunes anyway? The only thing it has is the App Store which you probably wont use if you own a Pre.
  • 7 Hide
    tipoo , July 16, 2009 3:42 PM
    Itunes is a stinking pile of shit anyways.
  • 3 Hide
    falconqc , July 16, 2009 3:42 PM
    When will people wake up and realize that Apple has gone rotten a long time ago? Come to think of it, it was already starting to go bad from day one.
  • 11 Hide
    The_Blood_Raven , July 16, 2009 3:42 PM
    It's not exactly Apple's fault...

    As for the Pre Palm users, this is a great thing! They will now be able to find an actual good alternative to iTunes such as Mediamonkey or they could organize their files themselves and do a far better job than iTunes will ever do. Not to mention their computers will run faster without all of those unnecessary processes that come with iTunes.
  • 3 Hide
    stromm , July 16, 2009 3:47 PM
    Wait, people are getting upset because a loophole was closed? Buying a product from company 1 and expecting company 2 to support it (without getting paid for it) is stupid. But, too many people nowadays think that everyone else should give them whatever they want.

    However, Apple has a monopoly going on. If Microsoft had reached their level of market saturation, governments would be all over them. The days of Apple whining about being the underdog are long gone and governments need to accept that. Apple needs to be treated just like Microsoft.
  • 0 Hide
    radiowars , July 16, 2009 4:35 PM
    Easiest way to fix this- Don't update itunes. I haven't for a while (2 reasons, one being that itunes SUCKS in the first place, the other is that I'm lazy). If you're dead set on using itunes, just don't update, and you're set.

    Palm Pre>iphone
  • 1 Hide
    Marcus52 , July 16, 2009 4:41 PM
    Okay fine no reason that Apple has to let Palm Pre users access iTunes, but isn't it a paid thing? I mean, don't you BUY the music off of iTunes? Seems to me like Apple would want the cash from paying customers who weren't interested in an Apple hardware product.

    But then, that's always been their motto, and the main reason they've never been any competition to Microsoft. 'Screw you, we don't want your money if you won't buy our hardware!' Well, guess what, they don't get any of my money, period.

    ;) 
  • -5 Hide
    dheadley , July 16, 2009 4:50 PM
    The comparison between Apple with iTunes and Microsoft is so blatently false that i really do not believe that so many people repeat it, and worse yet believe it.

    First Microsoft used market share to force computer makers do what they wanted, include X and exclude Y or else you don't get the discounts on licensing or don't get licensing at all.

    What has Apple ever forced on anyone with their market share in the Music segment? Do they force any hardware manufactures to include iTunes in their products? Do they force anyone, including ipod users to actually use iTunes? Do they use their market share and cash reserves to drive down prices and force minimal profits from their competitors? How exactly did they leverage their 6% market share of the PC market to force everyone to use their program and their music store over everyone elses?

    They didn't do anything to reach the #1 music spot except offer a player and a store for buying music to put on the player as an easy to use combination that the consumer liked more than all the other players combined. The consumer made them #1 and not because they were forced.
  • 3 Hide
    hillarymakesmecry , July 16, 2009 5:00 PM
    I guess I'll be buying my music elsewhere.

    Way to shut down some of your marketbase Apple! Good call!
  • 0 Hide
    sundragon , July 16, 2009 5:11 PM
    Actually, there is a documented way to sync music = using XML and Apple can choose which devices use the dedicated sync... Why isn't Palm making a proper sync such as: http://www.markspace.com/products/pre/mac/palm-pre-sync-overview.html

    Please quit whining about iTunes and demand Palm make a proper sync or use the currently advertised/free method of syncing...
  • 0 Hide
    planchero , July 16, 2009 5:43 PM
    You know if this was Microsoft’s baby they would have lawsuits’ all over them for changing their program to smash competitors but Apple can do no wrong. Like storm says im not saying that Apple should have to update their software around Palm but you can’t hold 2 different companies with different standards. If Microsoft ever made ITunes not work on a PC you could guaranty a outcry. Simple solution if you do for some mad reason want to sync your palm with Itunes use the older version.
  • 2 Hide
    frozenlead , July 16, 2009 6:10 PM
    Not to worry iTunes and Pre users, someone will hack it.
  • 0 Hide
    squatchman , July 16, 2009 6:16 PM
    Apple is a hardware company, the software they publish is just a vehicle to draw in customers for the hardware.
  • 0 Hide
    tommysch , July 16, 2009 6:46 PM
    iTunes had already enought down side as it is.

    First, its an apple product.
    Second, its a memory whore.
    Third, its fugly.

    Now that...
  • 3 Hide
    tenor77 , July 16, 2009 8:01 PM
    If anyone cared I'm pretty sure this could be hacked in a day.

    Does anyone who has a Pre care?
  • -1 Hide
    apache_lives , July 16, 2009 9:38 PM
    Two smartphones from two not so smart companies?
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