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Toshiba Recalls 41,000 Laptops Over Overheating

by - source: Tom's Hardware US

Toshiba has recalled 41,000 laptops sold between August 2009 and August 2010 because the units in question represent a burn hazard to users.

Toshiba yesterday announced a voluntary product recall affecting just over 40,000 of its T-Series of Satellite laptops. The company says potentially faulty DC-In harnesses were used in the manufacture of certain Satellite T135, T135D and Satellite Pro T130 laptops. In some cases, the defective harness may overheat to the point of melting the computers base, near where the AC adapter plugs into the unit. Toshiba says there have been no reports of serious injury because of the defect but warns that the temperature is sufficient to pose a burn hazard to the user.

The Consumer Product Safety Commission says Toshiba has received 129 reports of the notebook computers overheating and deforming the plastic casing around the AC adapter plug, including two reports of minor burn injuries that did not require medical attention and two reports of minor property damage.

Toshiba is releasing a BIOS revision that customers can use to tell if their laptop is affected. If the BIOS determines your laptop is overheating, external power will be disabled immediately to eliminate risk and you'll need to call Toshiba to set up a warranty repair.

Full list of affected models, which includes more than 30 Satellites and two Satellite Pros, pasted below:

Satellite

T135D-S1326, T135D-SP2012L, T135-SP2909R, T135D-SP2012M, T135-SP2013L, T135-SP2013M, T135D-S1322, T135-S1330, T135D-S1328WH, T135D-S1328RD, T135D-S1328, T135D-S1327, T135D-S1325WH, T135D-S1325RD, T135D-S1325, T135D-S1324, T135D-S1320, T135-SP2911R, T135-S1312, T135-S1310WH, T135-S1310RD, T135-S1310, T135-S1309, T135-S1307, T135-S1305WH, T135-S1305RD, T135-S1305, T135-S1300WH, T135-S1300RD, T135-S1300, T135-SP2911C, T135-SP2911A, T135-SP2910R, T135-SP2910C, T135-SP2910A, T135-SP2909C, T135-SP2909A

Satellite Pro

T130-W1302, T130-EZ1301

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thechief73 09/04/2010 6:00 AM
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Wow, thats scary stuff when something you could have in your lap gets hot enough to burn you or even catch fire as some Sony's have in the past.

I just hope for those people's sake that Toshiba's customer service has improved over the years.

eddieroolz 09/04/2010 6:05 AM
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I'll let my friends know!

makwy2 09/04/2010 7:00 AM
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Uh-oh... I think I have one of those at work. Better check it out tomorrow!

scook9 09/04/2010 7:09 AM
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Have they ever made laptops that do not overheat? I swear....it seems like toshiba has never had a well cooled laptop.....and I am thinking back to the P4 days

Codesmith 09/04/2010 7:14 AM
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I like it when companies are willing to be open and honest about problems like this.

I'm more likely to buy a Toshiba now, because I feel that if there is a defect they would respond appropriately.



thaisport 09/04/2010 7:15 AM
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I've had Toshiba laptops in the past and never had an issue. My P105 lasted my 5 years while my wife's A25 lasted her 8 years.

Anonymous 09/04/2010 7:47 AM
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Just found out tonight I have to send both mine off. I knew one had a issue because it melted all around the charger plug in and burned my leg...... Didn't know they had a recall till I seen this.. Sat on the phone with them for a hour, in 4 days I should get to boxes to send them back to them.. After they receive them it will be another 10 days before I get them back.. LOVELY!!!

Gin Fushicho 09/04/2010 7:50 AM
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Thank god it's the T-series, I just got a Toshiba laptop the other day.

theoutbound 09/04/2010 7:56 AM
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Congratulations to Toshiba for doing this recall and taking care of the problem quickly. So often we hear about companies trying to hide potential recall problems Fight Club style, it's nice when you see one doing it right.

soundping 09/04/2010 11:41 AM
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Toshiba: The other cigarette lighter.

dEAne 09/04/2010 12:13 PM
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Thanks tom for telling us.

damianrobertjones 09/04/2010 12:57 PM
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Dear Laptop oems,

Please stop cutting corners, please.

Thank you
Customer

P.s. I returned a HP mini 210 the other day due to the touch pad sticking AND more importantly, the fan is ALWAYS on. Even if you disable the damn bios option, it's still on. Modify the power settings and set everything to low, still on. Doh.

damianrobertjones 09/04/2010 12:58 PM
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scook9 :
Have they ever made laptops that do not overheat? I swear....it seems like toshiba has never had a well cooled laptop.....and I am thinking back to the P4 days



Yes. We use a whole load of them in work and not one has overheated. Thanks

warmon6 09/04/2010 2:24 PM
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thaisport :
I've had Toshiba laptops in the past and never had an issue. My P105 lasted my 5 years while my wife's A25 lasted her 8 years.



Same here.

drwho1 09/04/2010 2:27 PM
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not so good news for anyone with one of this.... I'm happy with my ACER and no over-heating issues.

Stifle 09/04/2010 2:38 PM
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I would suppose that 41,000 units represents a small percentage of their total volume sold among all of these product lines. That information is a little hard to come by though

ray-ng 09/04/2010 2:55 PM
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My Toshiba laptop overheats... but it's two years old. I guess Toshiba laptops are packin' heat.

Anonymous 09/04/2010 3:40 PM
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Anonymous 09/04/2010 5:36 PM
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got a Toshiba Satellite 2100 cdt has 10+ years and still working,used mostly for messenger,downloads,email.no overheating problems.gorgeous low res display.

someguynamedmatt 09/04/2010 6:20 PM
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damianrobertjones :
Dear Laptop oems, Please stop cutting corners, please.Thank youCustomerP.s. I returned a HP mini 210 the other day due to the touch pad sticking AND more importantly, the fan is ALWAYS on. Even if you disable the damn bios option, it's still on. Modify the power settings and set everything to low, still on. Doh.


I'd say that Toshiba did a good job handling this. I don't know of many companies that would actually recall 41,000 units if they found there was a problem with them *cough* Apple *cough*...

jhyukkang 09/04/2010 7:11 PM
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thats great i have one of those....
does that mean i need to send mine back? only a month old, school starts in 2 weeks

jhyukkang 09/04/2010 7:18 PM
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what could be the reason for overheating plug to the poing to melting?. first thing came to my mind is + - are shorting?
like u melt a battery when u have it touch its + - together?

swell9 09/05/2010 3:44 AM
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At least they are recalling, look at other manufacturers ditching their products.

mayne92 09/05/2010 7:28 AM
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damianrobertjones :
Dear Laptop oems, Please stop cutting corners, please.Thank youCustomerP.s. I returned a HP mini 210 the other day due to the touch pad sticking AND more importantly, the fan is ALWAYS on. Even if you disable the damn bios option, it's still on. Modify the power settings and set everything to low, still on. Doh.


WTF?! No wonder RMAs take forever...too many idiots send their computers for "repairs"...

iam2thecrowe 09/05/2010 7:54 AM
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drwho1 :
not so good news for anyone with one of this.... I'm happy with my ACER and no over-heating issues.



You have obviosly not dealt with Acer.....

mayne92 09/05/2010 8:23 AM
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kernel_sanderz :
My Toshiba L505D is a great laptop. Unfortunately, I'll never buy Toshiba again, because they deliberately sabotaged their BIOS to prevent XP and Linux from running on it. The Linux kernel developers eventually developed a BIOS hack to fix the laptop, but all the same, I'll vote with my wallet for companies whose products work with Linux out-of-the-box.


WTF?! Good way to blow it out of proportion. I highly doubt they "deliberately sabotaged" their BIOS to prevent XP and Linux from running on it. The Linux kernel developers made a workaround and I wouldn't call it a "BIOS hack" since they didn't modify the BIOS. lmao! Comes down to an engineering mistake...having done little to no testing of the machine with other OS's other than what would come pre-installed with the laptop is my sure GUESS...

someone is a little paranoid...

You will more often than not run into hardware/software compatibility issues with new hardware (or proprietary drivers) and Linux. I had to use good old, notorious "wrappers" to get my wireless networking working on my new Samsung netbook and I didn't think Samsung (or Realtek who actually made the card) sabotaged my card from me being able to use it with Linux...Maybe you should understand things a little more before you go ranting and raging with utter nonsense of conspiracy theories.

yose3 09/05/2010 10:11 AM
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well i bought a gateway laptop to my gf and sister and thay dont overheat

braneman 09/05/2010 11:33 AM
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yay my t115d-s1125 is fine, I really like it, only game it won't play on low is red faction guerrilla.

makwy2 09/05/2010 3:03 PM
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That makes me a Sad Panda... mine is recalled. Now let's see how long it takes them to fix the problem

Repelsteeltje 09/06/2010 1:32 AM
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Which laptop manufacturer can still be trusted to produce a quality product these days?... Either the whole industry is pushing the boundaries of technological feasibility a bit too far, or laptops and hence their individual components are too cheap to provide the functionality people think they're getting.

Note that Toshiba's new Portégé series has standard voltage processors inside... Talk about arrogance. The reviews are quite mixed, with some mentioning high temperatures and a noisy fan. Why tempt fate? Why not make a solid product that wouldn't be so prone to overheating?

Anonymous 09/06/2010 1:56 AM
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It's not a short, I'm 99% sure this would be caused by a poor connection (low quality DC SOCKET) which has too high a resistance for the current passing through it.


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