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Toshiba Recalls 41,000 Laptops Over Overheating

By - Source: Tom's Hardware US | B 39 comments

Toshiba has recalled 41,000 laptops sold between August 2009 and August 2010 because the units in question represent a burn hazard to users.

Toshiba yesterday announced a voluntary product recall affecting just over 40,000 of its T-Series of Satellite laptops. The company says potentially faulty DC-In harnesses were used in the manufacture of certain Satellite T135, T135D and Satellite Pro T130 laptops. In some cases, the defective harness may overheat to the point of melting the computers base, near where the AC adapter plugs into the unit. Toshiba says there have been no reports of serious injury because of the defect but warns that the temperature is sufficient to pose a burn hazard to the user.

The Consumer Product Safety Commission says Toshiba has received 129 reports of the notebook computers overheating and deforming the plastic casing around the AC adapter plug, including two reports of minor burn injuries that did not require medical attention and two reports of minor property damage.

Toshiba is releasing a BIOS revision that customers can use to tell if their laptop is affected. If the BIOS determines your laptop is overheating, external power will be disabled immediately to eliminate risk and you'll need to call Toshiba to set up a warranty repair.

Full list of affected models, which includes more than 30 Satellites and two Satellite Pros, pasted below:

Satellite

T135D-S1326, T135D-SP2012L, T135-SP2909R, T135D-SP2012M, T135-SP2013L, T135-SP2013M, T135D-S1322, T135-S1330, T135D-S1328WH, T135D-S1328RD, T135D-S1328, T135D-S1327, T135D-S1325WH, T135D-S1325RD, T135D-S1325, T135D-S1324, T135D-S1320, T135-SP2911R, T135-S1312, T135-S1310WH, T135-S1310RD, T135-S1310, T135-S1309, T135-S1307, T135-S1305WH, T135-S1305RD, T135-S1305, T135-S1300WH, T135-S1300RD, T135-S1300, T135-SP2911C, T135-SP2911A, T135-SP2910R, T135-SP2910C, T135-SP2910A, T135-SP2909C, T135-SP2909A

Satellite Pro

T130-W1302, T130-EZ1301

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  • 0 Hide
    thechief73 , September 4, 2010 4:00 AM
    Wow, thats scary stuff when something you could have in your lap gets hot enough to burn you or even catch fire as some Sony's have in the past.

    I just hope for those people's sake that Toshiba's customer service has improved over the years.
  • 3 Hide
    eddieroolz , September 4, 2010 4:05 AM
    I'll let my friends know!
  • 5 Hide
    makwy2 , September 4, 2010 5:00 AM
    Uh-oh... I think I have one of those at work. Better check it out tomorrow!
  • 0 Hide
    scook9 , September 4, 2010 5:09 AM
    Have they ever made laptops that do not overheat? I swear....it seems like toshiba has never had a well cooled laptop.....and I am thinking back to the P4 days
  • 9 Hide
    Codesmith , September 4, 2010 5:14 AM
    I like it when companies are willing to be open and honest about problems like this.

    I'm more likely to buy a Toshiba now, because I feel that if there is a defect they would respond appropriately.



  • 2 Hide
    thaisport , September 4, 2010 5:15 AM
    I've had Toshiba laptops in the past and never had an issue. My P105 lasted my 5 years while my wife's A25 lasted her 8 years.
  • -1 Hide
    Anonymous , September 4, 2010 5:47 AM
    Just found out tonight I have to send both mine off. I knew one had a issue because it melted all around the charger plug in and burned my leg...... Didn't know they had a recall till I seen this.. Sat on the phone with them for a hour, in 4 days I should get to boxes to send them back to them.. After they receive them it will be another 10 days before I get them back.. LOVELY!!!
  • 0 Hide
    Gin Fushicho , September 4, 2010 5:50 AM
    Thank god it's the T-series, I just got a Toshiba laptop the other day.
  • 7 Hide
    theoutbound , September 4, 2010 5:56 AM
    Congratulations to Toshiba for doing this recall and taking care of the problem quickly. So often we hear about companies trying to hide potential recall problems Fight Club style, it's nice when you see one doing it right.
  • 4 Hide
    soundping , September 4, 2010 9:41 AM
    Toshiba: The other cigarette lighter.
  • 0 Hide
    dEAne , September 4, 2010 10:13 AM
    Thanks tom for telling us.
  • 0 Hide
    damianrobertjones , September 4, 2010 10:57 AM
    Dear Laptop oems,

    Please stop cutting corners, please.

    Thank you
    Customer

    P.s. I returned a HP mini 210 the other day due to the touch pad sticking AND more importantly, the fan is ALWAYS on. Even if you disable the damn bios option, it's still on. Modify the power settings and set everything to low, still on. Doh.
  • 0 Hide
    damianrobertjones , September 4, 2010 10:58 AM
    scook9Have they ever made laptops that do not overheat? I swear....it seems like toshiba has never had a well cooled laptop.....and I am thinking back to the P4 days


    Yes. We use a whole load of them in work and not one has overheated. Thanks
  • 1 Hide
    warmon6 , September 4, 2010 12:24 PM
    thaisportI've had Toshiba laptops in the past and never had an issue. My P105 lasted my 5 years while my wife's A25 lasted her 8 years.


    Same here.
  • 0 Hide
    drwho1 , September 4, 2010 12:27 PM
    not so good news for anyone with one of this.... I'm happy with my ACER and no over-heating issues.
  • 0 Hide
    Stifle , September 4, 2010 12:38 PM
    I would suppose that 41,000 units represents a small percentage of their total volume sold among all of these product lines. That information is a little hard to come by though
  • 0 Hide
    ray-ng , September 4, 2010 12:55 PM
    My Toshiba laptop overheats... but it's two years old. I guess Toshiba laptops are packin' heat.
  • -4 Hide
    Anonymous , September 4, 2010 1:40 PM
    My Toshiba L505D is a great laptop. Unfortunately, I'll never buy Toshiba again, because they deliberately sabotaged their BIOS to prevent XP and Linux from running on it. The Linux kernel developers eventually developed a BIOS hack to fix the laptop, but all the same, I'll vote with my wallet for companies whose products work with Linux out-of-the-box.
  • 0 Hide
    Anonymous , September 4, 2010 3:36 PM
    got a Toshiba Satellite 2100 cdt has 10+ years and still working,used mostly for messenger,downloads,email.no overheating problems.gorgeous low res display.
  • 0 Hide
    someguynamedmatt , September 4, 2010 4:20 PM
    damianrobertjonesDear Laptop oems, Please stop cutting corners, please.Thank youCustomerP.s. I returned a HP mini 210 the other day due to the touch pad sticking AND more importantly, the fan is ALWAYS on. Even if you disable the damn bios option, it's still on. Modify the power settings and set everything to low, still on. Doh.

    I'd say that Toshiba did a good job handling this. I don't know of many companies that would actually recall 41,000 units if they found there was a problem with them *cough* Apple *cough*...
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