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ASUS Responds Angrily To Gigabyte

By - Source: Tom's Hardware | B 53 comments

ASUS today released an official statement in response to recent development stemming from a Gigabyte press event held in Taiwan. Tom’s Hardware reported on the event, and noted that Gigabyte made several claims that ASUS had mislead customers by quietly modifying product specifications listed on the ASUS website without actually changing any hardware.

In its response, ASUS says that "a certain Taiwanese Motherboard Manufacturer" made false claims against ASUS motherboards. Specifically, ASUS is pointing its fingers at Gigabyte. In Gigabyte’s detailed comparison, the ASUS boards — specifically the P5K series — utilizing the ASUS EPU power saving system was nothing more than "cheating" users.

Gigabyte claimed:

We found that [Asus’] EPU in 4 phase mode CAN NOT act PWM phase changing while Asus still claims EPU is a hardware based energy saving chip. Don’t get fooled. The EPU (AIGear3+) is pure software based, not hardware!

In its statement, ASUS points out that claims made by Gigabyte are false, and that the "disinformation" is extremely damaging to ASUS and misleads the consumer. ASUS did not point out which claims made by Gigabyte exactly, were false.

In the statement, ASUS said:

"These claims have given rise to false information being communicated in both the mainstream media and technology channels. ASUS wishes to clarify the issues and so avoid any further confusion."

ASUS did not mention what it was clarifying, and did not provide any further details on how it would provide technical details to counter what was already said by Gigabyte.

In an official second statement following up to the first, ASUS pointed out that its products do perform as claimed. However, the second statement talks about the P5Q Deluxe, which is not the same motherboard that was used in the Gigabyte tests — which was the P5K series. According to ASUS’ website, the new P5Q Deluxe uses an entirely new EPU-6 chip for power management, and a new 16-phase power design. In Gigabyte’s original claim, the EPU (apparently an old one now) was nothing more than a chip that responded to software, and did no hardware control of any kind. The P5K claimed only 4-phase power and Gigabyte’s comparison indicated that the P5K did not perform any phase changing at all to save power.

At this stage, ASUS sill has not given a response for the board in question. The new P5Q with a supposedly new EPU chip does not apply to the original comparison.

Original article: Gigabyte: ASUS Lied & Fooled Customers

In related note, users have begun to pay close attention to things being posted on websites from both ASUS and Gigabyte. One reader noted that ASUS response did not attempt to talk about the details in question at all. In an analysis by The Tech Report, a Gigabyte GA-P35-DQ6 bested the ASUS P5K Deluxe by a significant margin with the ASUS P5K Deluxe coming in at last place on every power consumption test.

From alantlchan 16/05/2008 07:13: .................. Asus did not responded directly to any point at all! It just keep saying P5Q series, but the MB in the test is Asus P5K SE/EPU! Also, P5Q series are P45 chipset MB that are not yet released!

Anyone carefully read the respond will see Asus tried to fool us again!

Why Asus don’t just do a live demo in front of the media with the same setup as Gigabyte if the accusation is bullshit? Asus has no such ability? If so, that means Asus is not technically as good as Gigabyte. If not, why not just showing us?

Below are my additional comments to those exclusive features:

Exclusive feature 3:

I would recommend everyone to have a look on Asus P5K SE/EPU on Asus website. At least 3 capacitors are not Japan Japan-made conductive capacitors.

Exclusive feature 4 and 5: Asus P5K SE/EPU have no Express Gate and Total Safety Features, these are just on P5Q. ..................

At the end of ASUS’s first statement, the company pointed out that it would look into legal action against "any individual, organization or corporation which creates or spreads such rumors." At this point, our educated guess is that ASUS may take legal matters to Gigabyte’s door steps as well as us at Tom’s Hardware. Gigabyte tells us that it is "not worried about an ASUS lawsuit."

Tom’s Hardware will conduct its own independent comparison of the ASUS P5K series and the Gigabyte EP35-DS3L. At this time, we’re still waiting for a response from ASUS that specifically answers the claims we spoke about in the original article.

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  • 5 Hide
    aevm , May 16, 2008 8:00 PM
    This looks bad, but in fact it's a good thing. Let Asus and Gigabyte keep each other honest. It's good for us who buy their products.
  • 3 Hide
    Car6on14 , May 16, 2008 8:17 PM
    I havent had the best luck w/ asus, been staying away from their products.
  • 2 Hide
    FaceLifter , May 16, 2008 8:27 PM
    I have a P5K Deluxe and I can say with all honesty that the P5K is the worst mobo I've ever used, period! Non of the features that I bought it for work on a regular basis, if at all. Over clocking sucks, it will not boot up with out a bios reset, wi-fi is flaky, when I bought RAM listed on the Asus web site as compatible wasn't!...I could go on, but you get the idea. I've never been more disappointed with a company, but that's just my opinion.
  • Display all 53 comments.
  • 3 Hide
    predaking , May 16, 2008 8:39 PM
    after having a a7v8x that i was dissapointed in(chacked it up to the via chipset) i went with a p5b. which has a memory hole is i put in 4 gigs or ram at around 800-900. so i either have to underclock or over clock my ram.

    i love my eee, but i'm not to happy with their mobo division.
  • 0 Hide
    pocketdrummer , May 16, 2008 8:41 PM
    HAHA, nice picture for this article. What's that guy's name again? Mr. ____? And the books themselves, I forgot what they were.
  • 0 Hide
    pocketdrummer , May 16, 2008 8:43 PM
    I just figured out my own question. It's the Mr. Men books. That's Mr. Grumble. Lol, wow, that's a blast from the past.
  • 3 Hide
    johnbilicki , May 16, 2008 8:45 PM
    Instead of lawsuits I'd like my defective last-ever Asus product to replaced with a new working version considering I spent over $200 for the board and received two used boards as replacements.

    It also sickens me that such a company which is unwilling to replace new and expensive motherboards with used parts gets the majority of spotlights when it comes to chipsets (nVidia's nForce information pages) and featured motherboard and video card products (Maximum PC magazine). Nothing says, 'We have your money now and we don't feel obliged that our trust extends beyond what our marketing department puts in front of your eyes' like refusal to properly honor RMAs...multiple RMAs that is.
  • 0 Hide
    spuddyt , May 16, 2008 8:57 PM
    I dont really know either, i'm using an MSI board :p 
  • 5 Hide
    horendus , May 16, 2008 11:45 PM
    I have always bought Gigabyte....their boxes are more visually appealing :D 

    But looks aside, the gigabyte boards just scream quality compared to *arses* imo

    Ooopps...hope that little slip up doesn't land me a "lawsuit"

    Those lawsuit threats make Asus look like tools because there willing to make these threats regardless of wheather the accusations are correct.

    They should either COME CLEAN or provide evidence that there product work as advertised.

    The lawsuit threats are just further destroying there now less than reputable image

  • 3 Hide
    mf_fm , May 17, 2008 12:26 AM
    omfg, i put my trust into Asus, now it is difficult for me to trust Asus' claims on products.

    just don't lie to your customers, period.

    i will reconsider buying Asus's products in the future, making sure i do massive research before placing my hard working dollars to false products made to cheat customers' money. Asus... bad...
  • 5 Hide
    drmoocow , May 17, 2008 1:02 AM
    I've been using Asus MB since I built my first computer back in 2000. Since then I've gone through about 6 motherboards and each one of them ASUS. However, since my last motherboard that was from Asus, I will NEVER buy another Asus product ever again. When I use AMD cpu's, I use DFI and now when I use Intel cpu's, I use Gigabyte.

    My reason for not using any Asus product anymore is simply their customer service. After reading the article, it makes me dislike the company even more. My last straw was trying to set up a WD Raid with their premature motherboard a little over a year ago. Apparently there was an issue with Asus's design that wouldn't allow WD Raids to be set up. Called Asus, they blamed it on me even when I told them numerous users had the same problem as me.

    As for Asus slapping a lawsuit on Gigabyte and Tom, well good luck with that. Asus is going to end up with one hefty bill at the end of this lawsuit if they decide to go with it because they have NO basis.

    I support Tom's Hardware, along with all the other websites that do not inflate their data from test results.

    Shame on Asus.
  • 1 Hide
    aznguy0028 , May 17, 2008 1:07 AM
    -hugs my gigabyte- :]
  • 4 Hide
    Anonymous , May 17, 2008 1:26 AM
    $400 all day event.

    After spending over $400 on an ASUS Mobo and it did't work 'out of the box' (Apparently BIOS issues and settings) I will not go the ASUS way again.
    From what I have read on ASUS Website and then made my disision to purchase this particular Mobo (Striker II Formula) I feel I have been led to false impressions / information.

    Manufactures of all kind Must be precise in the specifications...
    But better Still wait for THG to run a proper test :-)
  • 0 Hide
    Anonymous , May 17, 2008 1:34 AM
    Darn, ASUS is jumping to legal matters. They forgot to explain first /swt
  • 2 Hide
    rollakid , May 17, 2008 2:52 AM
    p4l1ndr0m3Next mobo I buy is going to be Gigabyte. I hate ASUS and ABIT... I wish MSI had the quality they used to...

    All my current running PC at home uses MSI, one being 6 year old, both running without any problem. I stick to MSI for system that I build where I don't really care about all the features (ie. office work machine etc). They just go on and on...
  • 0 Hide
    alantlchan , May 17, 2008 4:57 AM
    aevmThis looks bad, but in fact it's a good thing. Let Asus and Gigabyte keep each other honest. It's good for us who buy their products.

    Agree. We can do that as well by buying from a trustworhty manufacturers.
  • -4 Hide
    cruiseoveride , May 17, 2008 5:08 AM
    So much hoo for a budget board.
    So asus was talking out of their ass, why dont they just let it slide and continue.
    I'm still going to buy a Asus board for my PCs, i couldnt care less what gigabyte has to say. Not because i'm a fan, i just use what works, Asus works.
    Anyways, if push goes to shove, i do hope Asus gets a nice whiplash for talking shit.
  • -2 Hide
    unifiedonboarddecoder , May 17, 2008 5:25 AM
    THIS IS SLANDER I TELL YOU; SLANDER!!! Gigabyte just criticizes ASUS's energy effieciency/methods and capacitor quality, please keep on that topic.
  • 2 Hide
    alantlchan , May 17, 2008 5:39 AM
    "Tom’s Hardware will conduct its own independent comparison of the ASUS P5K series and the Gigabyte EP35-DS3L. At this time, we’re still waiting for a response from ASUS that specifically answers the claims we spoke about in the original article."

    Excellent! I really would like to see the result done by Tom's using Gigabyte's setup. But I guess the result will be clear, as Asus "response" is bad.

    It is good to see the result of following:

    1. The comparison of the boards with Gigabyte's setup
    2. (At least) one high end and low end models of those 2 brands
    3. Ideally, the result of Intel P45 series boards
    4. Most importantly, all manufacturers learn the importance to be honest

    A Chinese proverb: "Covering (lies) make them more exposed." I am sure many staff in Asus Taiwan had heard of it.
    I hope Asus will learn the lesson this time.
  • -1 Hide
    alantlchan , May 17, 2008 7:06 AM
    Gigabyte lost some credit

    Gigabyte shows this to the media,7-S-102664-3.jpg

    But it is a display card (probably non-Asus)

    Compare this with the lower left pic in the URL above

    Compare this with the lower right pic in the 1st URL

    Anyway, we know bad quality solid cap can burst.
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