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ASUS Responds Angrily To Gigabyte

Next news
3:20 PM - May 16, 2008 by Tuan Nguyen in Los Angeles

ASUS today released an official statement in response to recent development stemming from a Gigabyte press event held in Taiwan. Tom’s Hardware reported on the event, and noted that Gigabyte made several claims that ASUS had mislead customers by quietly modifying product specifications listed on the ASUS website without actually changing any hardware.

In its response, ASUS says that "a certain Taiwanese Motherboard Manufacturer" made false claims against ASUS motherboards. Specifically, ASUS is pointing its fingers at Gigabyte. In Gigabyte’s detailed comparison, the ASUS boards — specifically the P5K series — utilizing the ASUS EPU power saving system was nothing more than "cheating" users.

Gigabyte claimed:

We found that [Asus’] EPU in 4 phase mode CAN NOT act PWM phase changing while Asus still claims EPU is a hardware based energy saving chip. Don’t get fooled. The EPU (AIGear3+) is pure software based, not hardware!

In its statement, ASUS points out that claims made by Gigabyte are false, and that the "disinformation" is extremely damaging to ASUS and misleads the consumer. ASUS did not point out which claims made by Gigabyte exactly, were false.

In the statement, ASUS said:

"These claims have given rise to false information being communicated in both the mainstream media and technology channels. ASUS wishes to clarify the issues and so avoid any further confusion."

ASUS did not mention what it was clarifying, and did not provide any further details on how it would provide technical details to counter what was already said by Gigabyte.

In an official second statement following up to the first, ASUS pointed out that its products do perform as claimed. However, the second statement talks about the P5Q Deluxe, which is not the same motherboard that was used in the Gigabyte tests — which was the P5K series. According to ASUS’ website, the new P5Q Deluxe uses an entirely new EPU-6 chip for power management, and a new 16-phase power design. In Gigabyte’s original claim, the EPU (apparently an old one now) was nothing more than a chip that responded to software, and did no hardware control of any kind. The P5K claimed only 4-phase power and Gigabyte’s comparison indicated that the P5K did not perform any phase changing at all to save power.

At this stage, ASUS sill has not given a response for the board in question. The new P5Q with a supposedly new EPU chip does not apply to the original comparison.

Original article: Gigabyte: ASUS Lied & Fooled Customers

In related note, users have begun to pay close attention to things being posted on websites from both ASUS and Gigabyte. One reader noted that ASUS response did not attempt to talk about the details in question at all. In an analysis by The Tech Report, a Gigabyte GA-P35-DQ6 bested the ASUS P5K Deluxe by a significant margin with the ASUS P5K Deluxe coming in at last place on every power consumption test.

From alantlchan 16/05/2008 07:13: .................. Asus did not responded directly to any point at all! It just keep saying P5Q series, but the MB in the test is Asus P5K SE/EPU! Also, P5Q series are P45 chipset MB that are not yet released!

Anyone carefully read the respond will see Asus tried to fool us again!

Why Asus don’t just do a live demo in front of the media with the same setup as Gigabyte if the accusation is bullshit? Asus has no such ability? If so, that means Asus is not technically as good as Gigabyte. If not, why not just showing us?

Below are my additional comments to those exclusive features:

Exclusive feature 3:

I would recommend everyone to have a look on Asus P5K SE/EPU on Asus website. At least 3 capacitors are not Japan Japan-made conductive capacitors.

Exclusive feature 4 and 5: Asus P5K SE/EPU have no Express Gate and Total Safety Features, these are just on P5Q. ..................

At the end of ASUS’s first statement, the company pointed out that it would look into legal action against "any individual, organization or corporation which creates or spreads such rumors." At this point, our educated guess is that ASUS may take legal matters to Gigabyte’s door steps as well as us at Tom’s Hardware. Gigabyte tells us that it is "not worried about an ASUS lawsuit."

Tom’s Hardware will conduct its own independent comparison of the ASUS P5K series and the Gigabyte EP35-DS3L. At this time, we’re still waiting for a response from ASUS that specifically answers the claims we spoke about in the original article.

Source : Tom's Hardware

Talkback
Add your comment
aevm 05/16/2008 10:00 PM
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-5+

This looks bad, but in fact it's a good thing. Let Asus and Gigabyte keep each other honest. It's good for us who buy their products.

Car6on14 05/16/2008 10:17 PM
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-3+

I havent had the best luck w/ asus, been staying away from their products.

FaceLifter 05/16/2008 10:27 PM
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-2+

I have a P5K Deluxe and I can say with all honesty that the P5K is the worst mobo I've ever used, period! Non of the features that I bought it for work on a regular basis, if at all. Over clocking sucks, it will not boot up with out a bios reset, wi-fi is flaky, when I bought RAM listed on the Asus web site as compatible wasn't!...I could go on, but you get the idea. I've never been more disappointed with a company, but that's just my opinion.

predaking 05/16/2008 10:39 PM
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after having a a7v8x that i was dissapointed in(chacked it up to the via chipset) i went with a p5b. which has a memory hole is i put in 4 gigs or ram at around 800-900. so i either have to underclock or over clock my ram.

i love my eee, but i'm not to happy with their mobo division.

pocketdrummer 05/16/2008 10:41 PM
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HAHA, nice picture for this article. What's that guy's name again? Mr. ____? And the books themselves, I forgot what they were.

pocketdrummer 05/16/2008 10:43 PM
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I just figured out my own question. It's the Mr. Men books. That's Mr. Grumble. Lol, wow, that's a blast from the past.

johnbilicki 05/16/2008 10:45 PM
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Instead of lawsuits I'd like my defective last-ever Asus product to replaced with a new working version considering I spent over $200 for the board and received two used boards as replacements.

It also sickens me that such a company which is unwilling to replace new and expensive motherboards with used parts gets the majority of spotlights when it comes to chipsets (nVidia's nForce information pages) and featured motherboard and video card products (Maximum PC magazine). Nothing says, 'We have your money now and we don't feel obliged that our trust extends beyond what our marketing department puts in front of your eyes' like refusal to properly honor RMAs...multiple RMAs that is.

spuddyt 05/16/2008 10:57 PM
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I dont really know either, i'm using an MSI board :p

horendus 05/17/2008 1:45 AM
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I have always bought Gigabyte....their boxes are more visually appealing :D

But looks aside, the gigabyte boards just scream quality compared to *arses* imo

Ooopps...hope that little slip up doesn't land me a "lawsuit"

Those lawsuit threats make Asus look like tools because there willing to make these threats regardless of wheather the accusations are correct.

They should either COME CLEAN or provide evidence that there product work as advertised.

The lawsuit threats are just further destroying there now less than reputable image

mf_fm 05/17/2008 2:26 AM
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omfg, i put my trust into Asus, now it is difficult for me to trust Asus' claims on products.

just don't lie to your customers, period.

i will reconsider buying Asus's products in the future, making sure i do massive research before placing my hard working dollars to false products made to cheat customers' money.

BAD.com Asus... bad...

drmoocow 05/17/2008 3:02 AM
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I've been using Asus MB since I built my first computer back in 2000. Since then I've gone through about 6 motherboards and each one of them ASUS. However, since my last motherboard that was from Asus, I will NEVER buy another Asus product ever again. When I use AMD cpu's, I use DFI and now when I use Intel cpu's, I use Gigabyte.

My reason for not using any Asus product anymore is simply their customer service. After reading the article, it makes me dislike the company even more. My last straw was trying to set up a WD Raid with their premature motherboard a little over a year ago. Apparently there was an issue with Asus's design that wouldn't allow WD Raids to be set up. Called Asus, they blamed it on me even when I told them numerous users had the same problem as me.

As for Asus slapping a lawsuit on Gigabyte and Tom, well good luck with that. Asus is going to end up with one hefty bill at the end of this lawsuit if they decide to go with it because they have NO basis.

I support Tom's Hardware, along with all the other websites that do not inflate their data from test results.

Shame on Asus.

aznguy0028 05/17/2008 3:07 AM
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-hugs my gigabyte- :]

Anonymous 05/17/2008 3:26 AM
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$400 all day event.

After spending over $400 on an ASUS Mobo and it did't work 'out of the box' (Apparently BIOS issues and settings) I will not go the ASUS way again.
From what I have read on ASUS Website and then made my disision to purchase this particular Mobo (Striker II Formula) I feel I have been led to false impressions / information.

Manufactures of all kind Must be precise in the specifications...
But better Still wait for THG to run a proper test :-)

p4l1ndr0m3 05/17/2008 3:31 AM
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Next mobo I buy is going to be Gigabyte. I hate ASUS and ABIT... I wish MSI had the quality they used to...

Anonymous 05/17/2008 3:34 AM
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Darn, ASUS is jumping to legal matters. They forgot to explain first /swt

rollakid 05/17/2008 4:52 AM
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p4l1ndr0m3 :
Next mobo I buy is going to be Gigabyte. I hate ASUS and ABIT... I wish MSI had the quality they used to...



All my current running PC at home uses MSI, one being 6 year old, both running without any problem. I stick to MSI for system that I build where I don't really care about all the features (ie. office work machine etc). They just go on and on...

alantlchan 05/17/2008 6:57 AM
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aevm :
This looks bad, but in fact it's a good thing. Let Asus and Gigabyte keep each other honest. It's good for us who buy their products.



Agree. We can do that as well by buying from a trustworhty manufacturers.

cruiseoveride 05/17/2008 7:08 AM
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unifiedonboarddecoder 05/17/2008 7:25 AM
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THIS IS SLANDER I TELL YOU; SLANDER!!! Gigabyte just criticizes ASUS's energy effieciency/methods and capacitor quality, please keep on that topic.

alantlchan 05/17/2008 7:39 AM
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"Tom’s Hardware will conduct its own independent comparison of the ASUS P5K series and the Gigabyte EP35-DS3L. At this time, we’re still waiting for a response from ASUS that specifically answers the claims we spoke about in the original article."

Excellent! I really would like to see the result done by Tom's using Gigabyte's setup. But I guess the result will be clear, as Asus "response" is bad.

It is good to see the result of following:

1. The comparison of the boards with Gigabyte's setup
2. (At least) one high end and low end models of those 2 brands
3. Ideally, the result of Intel P45 series boards
4. Most importantly, all manufacturers learn the importance to be honest

A Chinese proverb: "Covering (lies) make them more exposed." I am sure many staff in Asus Taiwan had heard of it.
I hope Asus will learn the lesson this time.

alantlchan 05/17/2008 9:06 AM
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Gigabyte lost some credit

Gigabyte shows this to the media
http://media.bestofmicro.com/,7-S-102664-3.jpg

But it is a display card (probably non-Asus)
http://attach1.mobile01.com/attach/200707/mobile01-
09573c0323d8c26747d786bd5c39180f.jpg

Compare this with the lower left pic in the URL above
http://attach1.mobile01.com/attach [...] 3fbaa4.jpg

Compare this with the lower right pic in the 1st URL
http://attach1.mobile01.com/attach [...] 1ad5ab.jpg

Anyway, we know bad quality solid cap can burst.

Anonymous 05/17/2008 4:52 PM
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i bought a asus A8R mvp and it had to be the worst mobo ever. it was unstable , courrped my HDD about every 6 months (i know this was the case, iv had my new mobo for about a year and everthing is fine) overall it was just bad, ask anyone who has had one.

Sailer 05/17/2008 5:05 PM
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p4l1ndr0m3 05/17/2008 5:52 PM
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Sailer :
I don't get it. Why all the fuss because the capacitors aren't Japanese. Its like there is some type of racism being implied. I don't care where a capacitor is made. I care if it works. I've used ASUS boards most of the time since 2000 and I've yet to have one blow a capacitor.



From what I know, the high quality ones just happen to come from Japan right now, nothing racist about it.

caamsa 05/17/2008 9:15 PM
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I wonder what the numbers are concerning problems with ASUS boards? I have owned just about every brand of board you can think of and have not had a problem with any of them. Numbers please. Proof! Not rumors.

saljr 05/17/2008 9:20 PM
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Asus stick to the basics like M/B,Video,Sound card. But no you guys got to do it all....notebook,eee pc,heatsink,web cam, monitor,networking,phone,optical driver and so on. STICK TO BASICS.

Anonymous 05/18/2008 4:14 AM
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My last motherboard was an ASUS board, the A8N-SLI Delux. I was quite happy with that motherboard. That being said I did have to go through three memory manufacturers before I found a brand that would actually work in the board (all three were listed on the compatibility list, so take from this whatever you will).

I spent over two months researching motherboards looking for a decent board to build my phenom based system on. (Yes, phenom, oh the humanity. Actually I have found to the B3 stepping phenoms to be an excellent processor.)

What happened you ask? I ended up purchasing a gigabyte board. (GA-MA790-DQ6) Surprise Surprise. Anyone who has been watching ASUS lately has surely noticed that their AMD AM2(+) board selection has been absolutely dismal. None of the features I am looking in a board are available all on one board at a decent price.

At any rate I am exceedingly impressed with this board (and the fact that it worked with my selection of OCZ memory without a hitch).


I used to bank ok asus for the quality of their boards and the clean layouts with minimal trace length and a lack of extraneous components littering the board. They were very nice boards to look at, if not all that flashy. They have still stuck to that, however they are attempting to present their boards as better than they really are. They have trimmed features while adding advertising jargon, not a good combination. Gigabyte has been steadily adding features and at the same time has very much caught up with ASUS where board presentation is concerned. (their boards are still a little busy, but it seems to me that their engineering process in board layout has improved substantially.)

Anyways, thats my 2 cents.... or so.

draxssab 05/18/2008 5:36 AM
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The big problem I see there is not if their product are really reliable, or not as powerfull/efficient as other makes, but the divulgation of FALSE INFORMATIONS. Your mother never told you that telling lies is bad? here it's to the entire planet that they lied. And now, we must consider the fact that maybe other products from ASUS may not be what we are hoping. I think it's really stupid from a company to lie the the people that make them live, US consumers!
For sure, this is assuming they really lied, but i think they would defend themselves better if they really want to show that they are telling the truth.

alantlchan 05/18/2008 9:16 AM
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caamsa :
I wonder what the numbers are concerning problems with ASUS boards? I have owned just about every brand of board you can think of and have not had a problem with any of them. Numbers please. Proof! Not rumors.



I don't own but supported most if not all brand of boards. Yes, every boards have problems no matter I owned or I supported. But that is not the root problem this time.

The problem is Asus trying to lie again and again. After I read carefully what Gigabyte said and Asus responded. (Especially the model of motherboards) I would say Gigabyte is more trustworthy. After Asus responded, I am more convinced that Asus is trying to fool.

Asus is actually covering something fact by changing the motherboard model quietly in their respond.

I think the easiest way to proof Gigebyte is spreading rumor by doing a live demo in front of the press with the same setup of Gigabyte did to show Gigabyte is bullshit. But Asus have not done that so far! They should proof that by themselves!

ronin27 05/18/2008 10:06 AM
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Where is the proof from Asus?! Sucks so bad when you can just react angrily and show no proof.


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