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Devs Respond to Steam Exploitation Claim

by - source: Tom's Hardware US

Is Valve's Steam really a big meanie?

As a PC gamer, it's hard to find problems with Steam. While it is a propriety distribution system, it's one that works and has provided good service to both developers and end-users.

Old time PC games industry veteran Randy Pitchford said in an interview with Maximum PC that Valve's online games delivery service isn't all sunshine and rainbows are some may believe.

"There’s so much conflict of interest there that it’s horrid. It’s actually really, really dangerous for the rest of the industry to allow Valve to win. I love Valve games, and I do business with the company. But, I’m just saying, Steam isn’t the answer," said Pitchford. "Steam helps us as customers, but it’s also a money grab, and Valve is exploiting a lot of people in a way that’s not totally fair. Valve is taking a larger share than it should for the service its providing. It’s exploiting a lot of small guys. For us big guys, we’re going to sell the units and it will be fine."

While the argument exists that Valve makes it own games that may compete with the products that it can sell on Steam, many small developers were given exposure larger than they could ever manage on their own thanks to the service. President of Tripwire Interactive John Gibson responded in an opinion piece regarding all the nice things that Steam has done for him and his company.

"Ask the Tripwire Interactive employees if they feel exploited, as they move into their new offices paid for by the money the company has made on Steam," Gibson wrote. "Or me, as I drive away from the company that was built from the royalties we made on Steam, in my sports car paid for by the royalties we make on Steam, to the home that I pay for with the royalties we make on Steam."

"If that's exploitation, I'll take a little more," Gibson added.

Find out what other small PC developers are saying about this at Rock, Paper, Shotgun.

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hellwig 10/12/2009 8:21 PM
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I agree that giving solitary control to any single company or entity is a bad idea. However, there are always costs involved with distributing a game. Maybe they look at the prices Sony and Microsoft charge for their XBox Live and Playstation Home services, and just think Steam should lower their prices? If the developers think Steam is too expensive, they can try the old fashioned way of cardboard boxes and brick-and-mortar stores. Or maybe they should band together and create their own game download service?

No one is forcing game producers to use Steam, and as John Gibson explained in his comments, not everyone thinks Steam is bad for producers. I know I've bought plenty of games on Steam's weekend deals that I had never even heard of before. Any sale has to be better than no sale, right?

ryanegeiger 10/12/2009 8:24 PM
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Steam has caused me to legitimately purchase many games I would have otherwised... you know... not.

ram1009 10/12/2009 8:45 PM
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As near as I can tell Steam charges the same or less than the same game bought from local vendors in a box. You can play your games from any computer but only one computer at a time. They do take a little time to download but so what. What's not to like?

fuzmorten 10/12/2009 8:46 PM
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sailfish 10/12/2009 8:57 PM
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toxxel 10/12/2009 9:04 PM
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Compared Ign's Direct2drive and Steam, prices, deals, distribution. I myself use Steam but I do hate the client my only problem it can be a resource hog. Steam isn't the only company that offers online purchasable games but maybe they are the most popular.

bertschkid 10/12/2009 9:11 PM
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Yeah, defiantly a problem on your end fuzmorten.

I have been using Steam since 2004 and have never had any major issues besides a few minor ones with CoD4.

The line "In over a year I have had only one instance of being able to connect and that was thru another connection not my home" goes to show it is probably a problem on your end. Make sure all the correct ports are open on your router and make sure your software firewall, if any, is not blocking the Steam connection.

LATTEH 10/12/2009 9:14 PM
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its hard for my to find PC games at store i buy most of my games on steam because i dont have to worry about losing my CD i can just Redownload the game if my house burns down or theres a flood :D also they have awesome prices!

Regulas 10/12/2009 9:16 PM
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Even though I own a copy of the Orange Box and think HL2 is probably the best straight shooter game, ever, I don't approve of requiring me to activate a game online to play it off-line, DRM. I also will not download other games through their service.
I like to have my boxed product and a disk on my shelf.
Steam is not a bad experience though and is the best of it's kind. I did experience MS and their copycat of Steam called Games for Windows Live (GFWL), talk about a piece of shit. Never again will I use that service and I uninstalled GFWL off my machine as soon as I used up my points on Fallout 3 expansions.

Ryric 10/12/2009 9:48 PM
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Steams largest problem has been its incompatability with standard distribution versions (retail) and patches creating a backlog and delay in the release of content and patches on Steam while the retail copies are functioning and patched.

Additionally Steam's often slow response to changing prices and the market leave games people would otherwise purchase at uncompetitive prices which is sad. It does take some system resources but on a multicore machine that is likely not a real issue today.

I don't like DRM, I don't like online activation and I don't like propreitary software that is often little more then bloatware. But if I have to suffer those evils, Steam makes it as easy of process as possible, plus it doesn't impose ridiculous download expirations of software I paid for like EA Link and others.

I will say that IGN direct2drive gets more of my money via direct downloads however, better deals...

JohnnyLucky 10/12/2009 9:55 PM
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OH! I get it now. This is about paying for and downloading games. That doesn't sound like anything new to me. Is there some sort of major evolutionary improvement with Steam?

zach538467 10/12/2009 10:07 PM
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Damn you Steam and your weekend sales!! How can I pass up 50% off...?

soo-nah-mee 10/12/2009 10:33 PM
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ryanegeiger :
Steam has caused me to legitimately purchase many games I would have otherwised... you know... not.

This well worded statement is so true for myself and many others, that I thought it should appear on here again!

CoryInJapan 10/12/2009 10:40 PM
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I agree with a lot of people on here...There were game that if they were not on steam I would not have purchased at all...A lot of times when your forced to pirate a game because they dont sell it at any retail store's..steam carry's some of those games.I like steam a lot.

one-shot 10/12/2009 10:43 PM
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I love the communication on Steam between friends. Sure, there is Xfire, but Steam has it built in already. Automatic software updates are also great. I hate patching games.

badaxe2 10/12/2009 10:50 PM
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The only problem I have with Steam is the fact that it needs to be running in the background when I'm playing a game. Not a big deal but compared to D2D it could be a fault. But the fact that Steam is free and offers great deals on all game at any time (not just the bottom tier ones), has a great community, and automatic updates to all your games means it's doing a great job.

rodney_ws 10/12/2009 11:16 PM
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Love me some Steam! Even with my cruddy 1.5 mb/s DSL connection. $2.50 for Audiosurf? $7.50 for Plants vs. Zombies? $25 for Left for Dead? Yes please! If you're patient everything you want eventually is put on sale.

In order from most evil to least evil... Satan, Sony, Apple, Microsoft, Nintendo, Valve, Mother Teresa. Are we REALLY that worried about Valve?

deathmustard 10/12/2009 11:25 PM
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I do love the steam. Makes buying games so easy for me. Has lead me to be less of a pirate if you know what i'm saying.

the_krasno 10/13/2009 12:13 PM
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Steam is a great service that takes little indie games to the spotlight, helping the genre a great deal. I have only one complain and it is that the games should be cheaper than their physical counterparts.

maigo 10/13/2009 12:34 PM
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Whats the point of the article?

Quote : Steam hurts the little devs, just look how much money they can make

Maxor127 10/13/2009 12:38 PM
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I don't like Steam and I avoid using it whenever I can. I'd take a physical copy over a digital copy any day. Plus, I don't like how Steam manages the games and the method that it installs them on my computer. And it's consistently laggy and a pain. The idea that it puts indie developers in the spotlight is bull. I'd rather download directly from a developer than mess with the Steam service. Steam isn't the beginning and end of the internet.

michaelahess 10/13/2009 12:48 PM
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I've had numerous games that weren't fully quality tested before putting on-line. Far Cry 2, RFGW, Stalker, etc, and a few that didn't release in a timely fashon, but otherwise I love the service.

I've bought a bunch of games for $5-10 that I would normally have not even bothered looking for in stores (physical or virtual) and would have simply downloaded as I figured (most times correctly) that you couldn't buy them anywhere else.

Wow that was the worst sentence I've ever posted.

Anonymous 10/13/2009 1:21 AM
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Wow... I became a member of steam after I went to three area brick and mortar shops to get left 4 dead, and NO ONE HAD IT... 3 MONTHS LATER! Actually, one store did have it. It was an opened display copy, being sold for brand new price. "Um, that was opened, don't I get a discount for it being an opened display copy?" *Chuckle* - "No, it's brand new" Ugh... gets me fired up just thinking about it.
Point is, it's been almost 10 months, and I have about 20 pc games now through steam. The only games I ever bought before then were BIG titles. I didn't play any other games (didn't pirate, didn't buy, too much of an investment on something I wasn't sure of).
Best Example: World of Goo. Steam had a sale, the game was $5, normally $20. I thought why not? Best decision ever. Opened me up to Indie games. More recently: Sword of the Stars. I had a copy of it on my computer, never bought it though, I couldn't get it anywhere. I was ecstatic when it showed up on steam, and dropped the cash for the master collection. I know the developer was excited, their sales skyrocketed because of Steam.

P.S. EA Download manager SUCKS! I HATE messing with it, and would ditch it if not for BF2142 and Spore

Kelavarus 10/13/2009 1:36 AM
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Egh, Steam is annoying, especially lately. There's the, can't give games away after playing. There's the fact that you get no physical copy and it costs the same damn price as in the stores.

And also, why does my game take 5 minutes of pulling a constant ~30kb/s just to start? It doesn't happen all the time, but that it EVER happens is stupid and irritating. And lastly, it's REALLY FREAKING IRRITATING when I can't play MY LEGITIMATE games because THEIR server is out.

And yet, Impulse gets away without all that crap. I'm definitely going Impulse from now on.

matt87_50 10/13/2009 1:58 AM
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The big difference here is that no one is FORCING people to distribute on steam. Apple's app store is much worse because it's THE ONLY way. they have blatantly said before that you are NOT ALLOWED to make apps that compete with the phone's inbuilt functionality (apple's 'apps'), hell, you can't even release apps that are the same as apps apple is thinking it might add to the phone in the future!!

and yet the app store is considered God's latest gift to man!

so yeah, there are bigger things to worry about than steam.

soo-nah-mee 10/13/2009 2:06 AM
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Kelavarus :
...Impulse gets away without all that crap. I'm definitely going Impulse from now on.

Never heard of Impulse before so I just check them out. I search for a few of the most popular games of the last few years: Bioshock, Left 4 Dead, Orange Box, and Crysis. They have none of those. Then I looked through their action games list and the pickins' were slim. I'm sure Impulse has its virtues, and my intention is not to bash them, but c'mon - Steam has almost all of the best titles!

randomizer 10/13/2009 3:29 AM
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My only issue with Steam is not really an issue with Steam but the publishers who use it. I've seen price differences of up to 30 USD between the Steam US and Steam AU stores for the same game. this is obviously to prevent publishers cannabilising their massively overpriced retail sales here, but it's still stupid from the consumer's perspective because there are no shipping or inventory costs, no import taxes, no GST, no store profits on top, no exchange rates etc and yet it's still far more expensive.

Only some publishers do this though, not all.

matt_b 10/13/2009 1:06 PM
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I agree with the exposure for the little guys statement, there are a lot of games I have never heard of but have given a look at on Steam (that I never would have). In addition, I see no unfair advantage towards Valve's own products, as they put out sales ALL THE TIME for all games out there. Every weekend you can find some great deal at 50, 60, 75 percent off the normal price. My biggest gripe with online distribution systems like Steam of Direct2Drive, is that I want to buy my games from a very stable distributor. I really do not want a digital-only form of a game that I pay for, and the service/developer goes belly-up, then where is my game then?

hemelskonijn 10/13/2009 2:33 PM
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The problem is not the prices of the individual downloads the problem is the percentage of that payment going in to valves pockets.
We now see problems with record company's who claim to have losses while there balance suggest otherwise and on the other hand we see artists that get 0.10 USD per sold unit.
Allowing this is why we don't have CD's for 5 USD at release.
Initially this might seem fine but as with the switch to CD's DVD's and right now blueray (and from PS2 to PS3 for that mather) prices rise for various reasons but hardly ever fall back down again.
Meaning if we let them take this part of the pie now it will be hard to stop them later on ... even if the part gets bigger and bigger.

Again for all media including downloads you guys pay a price in USD while we in europe pay in Euro's wich in itself is no more then logic however a game that costs 60 USD (40,59 Euro) costs 60 Euro here (88,70 USD).
Thats not only fucking with all euro clients its also another 28 USD that can go straight in to the pockets of valve (yes i know they pay taxes but nowhere near 28 USD).

Letting this happen is equal to agreeing with this type of market control and thus is creating a position where the big guys rule them all.

hypocrisyforever 10/13/2009 3:33 PM
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I was against steam at first, years ago. I like the idea of having my own copy...etc. Though, they have 100% won me over, simple, clean interface. I have my WHOLE collection of games to any computer I go to, instead of dusty CD's. Basically, at this point, if steam offers a game I want, I would 100% get it on steam over driving to a store. Furthermore, I'm surprised he took the "stifling small developers" route, considering if you look on steam, ALOT of it is indie games.

bill gates is your daddy 10/13/2009 4:17 PM
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zach538467 :
Damn you Steam and your weekend sales!! How can I pass up 50% off...?




Easy...I always shop for the 100% off sales. Arrgh!!


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