Asus Talks Refunds for UK Transformer Prime Users

The Asus Transformer Prime got off to a bit of a rocky start, and the fact that the company announced a brand new model just a few weeks after it hit the shops probably didn't help matters. The company has done its best to placate users unhappy with the GPS, supposed WiFi issues and locked bootloader, but the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.

"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."

For those that don't want to return their brand new tablet, the company is offering to extend its standard 12-month warranty to 18 months. Users wishing to extend their warranty can do so by calling the number mentioned above.

If you've bought a Transformer Prime but are eager to get the improved version, the TF700, then you should think carefully before returning your TF201. Asus UK says the TF700, announced last week at CES, won't arrive in the UK until June, which means you could be without tablet for as much as six months before the upgraded version becomes available.

  • sunflier
    Asus Talks Refunds for UK Transformer Prime Users
    Optimus would approve.
  • icepick314
    that's fine and dandy but how about rest of the world including US?
  • Refund so I can get a laptop for the same price with a Blu-ray drive.
  • internetlad
    This is why i like ASUS as a brand. They make solid product, and if you aren't happy with something, they'll try to make it right. I've not had a bad experience with them yet.
  • Tedders
    I haven't had any issues with my Prime. I don't use GPS so I can't attest to that. No issues with WiFi either. I'm loving ICS to so I'm happy!
  • g-thor
    I just want the Prime to be back in sotres in Canada so I can buy one - NOW.

  • joytech22
    Lol.. I'd be happy if the prime was even on sale here. -.-
  • bebangs
    So... Transformer Prime... sucks!?

    Now Im just happy prime isnt available here yet.

  • sykozis
    amuffin77 dollars per hour. A few hours can't make 8100 dollars. SO you are saying a few hours is 120-130 hours?Taxed, roughly......If it's untaxed like 99% of the "internet jobs", try 105hrs and 12mins. Which, when you figure a standard work week is 40hrs, she worked just over 2.5wks. Put in roughly 3.5hrs a day, you don't actually notice how many hours you really work in a month.
  • de5_Roy
    jenniferaniston :
    my friend's mother makes $77/hr on the internet. She has been laid off for 8 months but last month her income was $8100 just working on the internet for a few hours.
    i feel sorry for the mother. her daughter(courtney cox or lisa kudrow) probably made hundreds of millions from tv and movies.... sad.
    @topic: looks like asus tried to 'apple' their customers. good thing they offered refunds.