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Microsoft: Please Avoid Security Update KB2823324

By - Source: Winbeta | B 25 comments

A security update distributed in April 2013 Patch Tuesday may put the 32-bit version of Windows 7 in an infinite boot loop.

Winbeta reports that complaints from users of the 32-bit version of Windows 7 began to arise after installing a security fix during April 2013 Patch Tuesday. This security patch, KB2823324, updated the Windows 7 file system kernel-mode driver. However for some, this resulted in an infinite reboot loop cycle, blocking users from fully loading into Windows 7. Fun stuff.

For now it seems that the issue is only affecting Windows 7 users in Brazil, but it's possible the update is plaguing other customers as well.  To prevent further damage, Microsoft has halted the distribution of this specific patch while the company investigates the issue.

"Microsoft is investigating behavior where systems may not recover from a restart, or applications cannot load, after security update 2823324 is applied. We recommend that customers uninstall this update," the company stated. It's suggested that the problem stems from third-party software, but it's currently unknown which app is causing a conflict.

Given that Microsoft has pulled the security fix in question, it should no longer be necessary to turn off automatic updates. However if the security fix is installed and causing problems, then users are suggested follow one of three options if the PC has not been restarted: manually uninstall the security update via the Control Panel, to incorporate a command line uninstall in a custom script, or run removal script remotely by using PSEXEC.

If the PC has been restarted after the update and Windows 7 fails to load, users are suggested to hit the F8 key and recover the last restore point via System Restore or via the Command Prompt using one of two commands.

"Microsoft is researching this problem and will post more information in this article when the information becomes available," the company stated in security update KB2839011. "This includes issuing a new update that resolves the issues discussed in this article."

At least it wasn't a firmware update that totally bricked the hardware.

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  • 16 Hide
    finder , April 12, 2013 10:39 AM
    why toms use same account system between .com and .co.uk sites but don't have single comment system for articles?
Other Comments
  • 4 Hide
    SchizoFrog , April 12, 2013 10:32 AM
    The cynic in me says that there will be more and more stories like this that seem to be Windows 7 specific in a move to sway people to move on to Windows 8. For me though, this is just another reason to let updates rest for a month or so before downloading and installing them.
  • -4 Hide
    aoneone , April 12, 2013 10:35 AM
    Very unprofessional Microsoft. I'll just add this to my continuing demerits list...
  • 0 Hide
    ojas , April 12, 2013 10:38 AM
    Don't think it happened to my laptop...
  • 16 Hide
    finder , April 12, 2013 10:39 AM
    why toms use same account system between .com and .co.uk sites but don't have single comment system for articles?
  • -1 Hide
    meluvcookies , April 12, 2013 10:48 AM
    Translation:

    "Maybe if we break Windows 7, they'll decide to buy 8"
  • 7 Hide
    stormvice , April 12, 2013 10:54 AM
    This update messed 2 computers in my office and 6 from my friends.
    All issues only happened on 32-bit OS with Win 7 brazilian portuguese language.
    The computer shoppings in my city were flooded with costumers complaining...really messy stuff.
    It´s rather easy to repair even without a restore point, but you need to know what to do.
  • 2 Hide
    dalethepcman , April 12, 2013 11:02 AM
    This just tells me Microsoft patch engineers didn't know about the kernel level spyware they put in Brazilian versions of the OS so they could help Uncle Sam monitor the drug cartels / cocaine trade.
  • 0 Hide
    dextermat , April 12, 2013 11:40 AM
    Well actually, their are a few more problematic updates, If I install IE 10 Age of conan won't start anymore, all works well when I uninstall it...
  • 0 Hide
    punahou1 , April 12, 2013 11:44 AM
    What do we do if the update was installed and not causing any problems?
  • -1 Hide
    lp231 , April 12, 2013 12:04 PM
    How come only the 32bit get affected but the not the 64bit? Are the patches written differently or something?
  • -1 Hide
    lp231 , April 12, 2013 12:04 PM
    How come only the 32bit get affected but the not the 64bit? Are the patches written differently or something?
  • 1 Hide
    noblerabbit , April 12, 2013 12:29 PM
    people that read tom's hardware run 32-bit windows?
  • 0 Hide
    Vladislaus , April 12, 2013 12:36 PM
    My company also had troubles because of this update. The language of the OS isn't br-pt, but it is pt-pt.
  • -2 Hide
    Soda-88 , April 12, 2013 12:43 PM
    I'd be very happy if they released a hotfix for IE10 on Windows 7 that causes sysprep errors.
  • 0 Hide
    ojas , April 12, 2013 1:10 PM
    Ok, i'm confirming that i've installed the update and nothing's gone wrong with my laptop, 32-bit Win 7 Ultimate, English.
  • 1 Hide
    noblerabbit , April 12, 2013 1:18 PM
    people that read tom's hardware run 32-bit windows?
  • 0 Hide
    BringMeAnother , April 12, 2013 4:55 PM
    Phew! When I read the title, I went to my update history and saw that I have that update for 3 of my computers so I read the article, but fortunately, they all run 64-bit.
  • 0 Hide
    Heironious , April 12, 2013 6:32 PM
    So how can they uninstall the update if they are stuck in an infinate re boot? lol
  • 0 Hide
    hoofhearted , April 12, 2013 9:27 PM
    My wife's laptop has Vista 32 bit on it and she just mentioned that it is undergoing this same problem this evening. I was waiting til the weekend to fix it for her. I am guessing this is the same cause, as she said it went into this reboot loop after she did an update. Not Brazilian version either.
  • 0 Hide
    Djhg2000 , April 13, 2013 8:50 AM
    @lp231: Yes, different executable code.
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