Apple Fixes 17" MacBook Pro Graphics Issue

Over the last few weeks, a number Apple customers who invested in the new 17-inch unibody MacBook Pro have been reporting problems with the graphics on their new machines.

For those unaware, the notebook contains both a GeForce 9400M and a GeForce 9600M GT. Through March, many customers have been complaining about vertical green lines on the display. While the lines only seem to appear when users switch to the 9600M GT card (sticking with the integrated graphics fixes the issue), it’s not surprising that those who had forked out serious cash for the machine were pretty ticked off.

Apple today released a graphics firmware update and published an article entitled “About the MacBook Pro Graphics Firmware Update 1.0” on the site’s support pages (opens in new tab) that explained this recent update would take care of people’s problems of nasty lines all over their screens.

The document walks you through the firmware update (usual stuff like making sure you’re plugged into a power source and making sure you’ve successfully updated by checking your “About This Mac” details afterward).

Unfortunately, Apple has not revealed what the new firmware changes or fixes to rid the system of the graphical flaws. We just hope that it's not hardware related to the Nvidia GPU as we've all been down that road before.

We know there a few of you out there who had ordered these (we found you out when Apple was screwing around with shipping dates). If you guys had issues with the graphics let us know if the update has solved your problem.

And if you don't own one of these, read on Tom's Guide about someone who spent $2,845 on one.

  • christop
    This sound familiar... The ibook graphic card would separate from the board and go crazy like that or just blank screen... It could have been repaired by Apple if you had problems at the time of the recall.. I just would never spend the money on a laptop that cost 3 times the price for the hardware and the O.S is not that great to me.. They have good advertising that's about all...
  • Spanky Deluxe
    Glad to see they're fixing it. Its a shame to see people still whining that Apple products cots "3 times the price for the hardware" though.
  • seboj
    spanky deluxeGlad to see they're fixing it. Its a shame to see people still whining that Apple products cots "3 times the price for the hardware" though.
    It's a shame that for "3x the price for hardware" the product doesn't "Just work". :P
  • but they do?
  • the "but they do" comment was in regards to the 3x price... stupid posting delay!
  • Master Exon
    It's a shame, too. I would have liked to have seen this Mac product as Apple's first competitive mid range gaming laptop.
  • waffle911
    I would have liked Apple to offer a 9800 or something, and enable hybrid SLI. I understand the hit it would take on battery life, but perhaps it really comes down to an issue with heat. As cool as the MBP looks, it's svelte dimensions don't allow for much airflow. Shame, really. But I would still rather have a MBP than a flimsy plastic/partly plastic notebook. I'm looking at you, Fujitsu and Toshiba. Your durable metal cases are held together by extraordinarily flimsy plastic screen hinges. I've seen them break all too often. Don't get me started with Dell or HP, either.
    That said, the price for Mac notebooks is hardly 3x the cost of competing notebooks. They bother to use higher quality components on their circuit boards. It really does make a difference, especially when using headphones and the electronic hissing noise of the mainboard circuitry is all but filtered out.
  • copenhagenlc
    "Glad to see there fixing it"?

    They are not telling us how they fixed it, which is bogas. Apples is probably down clocking the chip to reduce the heat output, therefore gimping your GPU
  • barrychuck
    Quick end to the debate of gimping would be to xbench before and after the firmware update. Same score means it was just a glitch, I mean undocumented feature.

    You would think they would use a couple of copper heatpipes to use the entire aluminum case as a heatsink, but then somebody would sue for a burn on the lap (or worse)
  • frozenlead
    Yeah. I'm betting a GPU downclock and/or making the fans run longer/faster.