If the inability to meet consumer demand at launch wasn't bad enough for Google's first-party entry into the Android tablet sector, many consumers lucky enough to have already received their Nexus 7 tablets are now reporting manufacturing defects. For the "thousands" of customers still waiting on the front porch for their coveted Nexus 7 tablet, take heed to the following report.
For the record, the Nexus 7 unit we covered earlier this week currently does not have the reported issues. However many owners are complaining that their tablets' displays have begun to come apart from the bezel -- the adhesive seemingly isn't working correctly. Affected users are thus complaining to Google but are having difficulties getting anything resolved.
That said, a do-it-yourself technique has appeared online via the XDA-Developers forum. Yet as of this writing, it states that people are reporting that after a few hours, the separation issue has returned, thus it's assumed that something else is the cause other than bad adhesive.
"So rather than sending back my Nexus 7, I decided to give something a try," states the DIY's author. "I removed the back casing, which is very easy to do. I used a small flat screwdriver where the "leather" meets the plastic and gently wedged it in. The case popped right open and was easily removed. I then tightened all of the small Phillips screws around the outside of the board on the back of the screen. This immediately cleared up the creakiness and play that i was experiencing on the left side of the screen. I tightened all screws and not just the ones on the left side."
The step-by-step instructions can be found here, yet be extremely careful. As this user discovered, the screen can crack if stressed when putting the tablet back together. That said, it's probably not a good idea to take the tablet apart, and simply return it for a new unit.
The second issue with the Nexus 7 is dead pixels. Owners are reporting that these black spots appeared after first boot, or shortly thereafter. Obviously there's no real fix for that, so customers who purchased the tablet directly from Google will find info on returns and exchanges here. The company will ask affected users to contact device support here.
According to Google's returns page, customers only have 15 days to send it back. As for those who purchased the tablet from Staples, GameStop and other retail outlets, take it back and exchange it for a new one before the 30-day return window expires. Then again, retailers are having a hard time keeping these tablets in stock even for those who pre-ordered the device, so it's no wonder owners are taking matters into their own hands.
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I just got mine last night, Sleep Of Death right out of box. Couldn't wake it up from sleep, had to do hard reset everytime, factory reset seems to fixed the problem tho.Reply
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The new iPad may costs 2.5x as much, but Apple will actually accept my money.
Of course, to Google we're not customers, we're the product so it's hardly suprising.
killerclickThe new iPad may costs 2.5x as much, but Apple will actually accept my money.Of course, to Google we're not customers, we're the product so it's hardly suprising.Reply
Right, hello employee. Don't forget to worship Steve Jobs!
Is there any data on what percentage of devices sold are actually experiencing the issues?Reply
Google, a company that were supposed to take the tablet market (as much as I don't care for tablets) by storm, seems to have gotten lax in quality control. Perhaps they are overworking the factories that are producing these Nexus 7 tablets in an attempt to catch up to demand, but something got screwed up along the way.Reply
killerclickThe new iPad may costs 2.5x as much, but Apple will actually accept my money.Of course, to Google we're not customers, we're the product so it's hardly suprising.
Well, to Apple, we're just a resource, so it's not like they're any better in how they view us.
Android fanboy will always find excuse to forgive their master...Reply
nuvonAndroid fanboy will always find excuse to forgive their master...Reply
The same is true for Apple fanboys, Nvidia fanboys, AMD fanboys, Intel fanboys, etc. etc... Do you see a pattern here? It doesn't matter who a fanboy is a fanboy for because they are still fanboys.
I have not seen these issues on mine (fingers X) and I hope it won't happen.Reply
9382377 said:I have not seen these issues on mine (fingers X) and I hope it won't happen.
So much for the quality of things that are made in the USA (I couldn't help it--the first thing that came to mind when I saw this was all of the "the Nexus was constructed in the USA" articles that popped up in the last couple weeks).Reply