Microsoft Investigating Windows Phone 8 Issues

By Zak Islam
published

Users experiencing unprompted reboot and email synchronization issues.

Microsoft has confirmed it is investigating reports pertaining to several issues plaguing some Windows Phone 8 devices.

Owners of such devices have been complaining of reboots and email sync issues without being prompted. HTC and Nokia users appears to be the main victims. "We are currently investigating reports of these incidents," said Microsoft in a statement.

Users are pointing towards the Skype for Windows Phone 8 preview app as being the source of the issues in question. It's said that uninstalling the application resolves the problems.

That said, other users have reported that they've been experiencing problems before the release of the Skype preview, which launched last week. Microsoft-owned Skype responded to the reports by referring queries to the Windows Phone 8 team.

Nokia Lumia 920 owners in particular have complained about battery life issues and handsets becoming bricked upon attempting a factory reset.

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Zak Islam
26 Comments Comment from the forums
  • SteelCity1981
    Lokking like Windows 8 in generel is shaping up to be a real winner...
    Reply
  • robochump
    Ouch, hopefully MS can resolve this bug. Wonder what the percentage of users affected is? Prolly small number but bad press is bad press.
    Reply
  • lilsanta
    I'm proud of my nokia 822. no issues :)
    Reply
  • goldeknob
    I'm going on 2 days without charging my nokia 920. I think the battery life is great compared to the 900.
    Reply
  • cookoy
    HTC and Nokia users appears to be the main victims.
    And who are the other victims as Samsung is still out of the picture?
    Reply
  • ricardok
    I'm sure that's a Skype issue if you start comparing it with the poor port we have on Android. Can't even stay on a video call for more than 40 seconds and it drops (same on 'audio only'). Also after a while connected it will crash on it's own without warning. Never had a reboot because of Skype tho.
    Reply
  • cscott_it
    robochumpOuch, hopefully MS can resolve this bug. Wonder what the percentage of users affected is? Prolly small number but bad press is bad press.
    Well, they are going through major release growing pains. Every major player has gone through it - this includes Android, iOS, the old windows mobile, Blackberry, etc.

    You are right though, bad press is bad press.
    Reply
  • mariusmotea
    This is happens when you rush to launch products prior to holidays.
    Reply
  • CaedenV
    "HTC and Nokia users seem to be the main victims"

    ... Really? Among all of the other WP8 devices available on the market those are the ONLY TWO affected?!?!?!

    Toms... As a whole, the site is going back to the dark days of 2010-11 where you guys are just drooping the ball on content and spell/grammar check
    Reply
  • CaedenV
    This is one of the main reasons why I have not jumped on board with WP8 yet.
    1) Let other people find the bugs and fixes before you jump in (especially as this would be my first smartphone device)
    2) no flagships available for T-Mo yet
    3) the price and feature set of the SGS3 looks more and more fantastic the longer I look at phones... and with the SGS4 coming 'soon' I am starting to wonder if I should not just bide my time on my purchase. Granted from a usability perspective I would much rather have WP8 than Android.
    Reply