Ubisoft's been taking a lot of heat for what it has done with Assassin's Creed Unity, and it seems the company is listening to its customers' feedback.
When the game launched on day one, it was full of bugs and technical issues including missing textures, framerate problems, the player falling through the bottom of the world, and more. Many people have been upset about it, and rightly so.
Now, after releasing the third patch for the game since it launched just two weeks ago, Ubisoft's CEO, Yannis Mallat, issued a statement apologizing for the problematic game launch, and he announced that Ubisoft would be compensating all buyers.
"Unfortunately, at launch, the overall quality of the game was diminished by bugs and unexpected technical issues. I want to sincerely apologize on behalf of Ubisoft and the entire Assassin's Creed team," said Mallat. "These problems took away from your enjoyment of the game, and kept many of you from experiencing the game at its fullest potential."
The compensation is simple: the Dead Kings DLC will be available for free when it comes out, which would otherwise have been part of the Season Pass. Do you already own a Season Pass? Then you can enjoy the free DLC and choose a free game, including The Crew, Far Cry 4, Watch Dogs, Assassin's Creed Black Flag, Rayman Legends, and Just Dance 2015. It's worth noting that the Season Pass is no longer available for sale. The system to claim these games is still being set up.
So, what are your thoughts on this? Does this compensation make up for the buggy game launch?
Personally, I miss the old days. Before games became massively connected to the Internet, there was no easy way for game studios to patch their games, forcing them to ensure bug-free releases. Sadly, with the newly-found connectivity, that doesn't seem to matter anymore.
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Niels Broekhuijsen is a Contributing Writer for Tom's Hardware US. He reviews cases, water cooling and pc builds.
It's encouraging to see Ubisoft take responsibility. I'd scratched the game completely off my list (I've played the others and generally enjoyed them), now I might get it at some point.Reply
Funny i never had a single issue with the game when I started playing it and have thoroughly enjoyed it. A little annoyed at the game offer - I have all those I want already! Maybe I will be able to gift one? Here's hoping.Reply
"We're sorry, here's some games that you probably weren't going to buy or you would have already so doesn't cost us anything to offer you."Reply
All very well and good, missing the important bit though. "IT WON'T HAPPEN AGAIN"
It's good they do this, but it is still no reason to support their next games until they improve their launch quality. Never ever ever buy a (Ubisoft) game that has a launch day review -embargo. Ubisoft, sadly, does not much care about the quality of their products (the individual devs likely do), just that they can get them on sale each holiday. I know people don't like it when games are delayed, but I much rather have a delayed game than a buggy one, which just wastes my time and energy.Reply
That is a great move from them. Giving away such current games is going to cost them despite what some people might think so it will make them think twice before their next release.Reply
Is the free DLC for the PC only, or do the consoles get it also?Reply
"Personally, I miss the old days. Before games became massively connected to the Internet, there was no easy way for game studios to patch their games, forcing them to ensure bug-free releases."Reply
There's never actually been a bug-free piece of software. Doing some searching on this the really old games from 20+ years had tons of bugs too. They were easier to fix though, because the game wasn't as complex. However, as long as they iron out the bugs that make the game unplayable, then that's okay. Little minor issues won't ruin the game.
Only thing is missing, when do we get the free game? they have yet to anounce how and when we can claim it.Reply
Another big issue with the game is that a lot of the content is placed on smartphone apps like the Companion app. Content that you can't get any other way, ingame, on your console/PC. Anyway, I kinda lost interest after AC 3 or summit.Reply
"There's never actually been a bug-free piece of software"
Nintendo games are pretty much bug-free to me! As soon as they are released too at that!