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Glu Mobile Responds to GameSpy Server Support Claims

By - Source: Glu Mobile Email | B 15 comments

Glu Mobile strikes back with a statement that reveals why many games no longer have multiplayer support.

Glue Mobile has responded to allegations that GameSpy Technologies is shutting down multiplayer support in many older PC games without warning, calling the reports "inaccurate".

Earlier this week, gamers flooded Reddit with complaints that GameSpy-reliant titles such as Neverwinter Nights 1 & 2, Microsoft Flight Simulator X, Swat 4, Sniper Elite, Hidden and Dangerous 2, and many other older PC games could no longer find multiplayer games online. The only way some players could directly connect to servers was if they already knew the IP address.

The complaints were backed by Sniper Elite developer Rebellion who claimed that the multiplayer servers were "suddenly switched off" by GameSpy's new owner, Glu Mobile. Even more, the decision to shut down the multiplayer servers was "not taken in consultation with us and was beyond our control."

In the same statement to gamers, Rebellion then immediately admitted that the servers could be turned back on, but at a price the studio couldn't afford.

"We have been talking to them since to try and get the servers turned back on," the company added. "We have been informed that in order to do so would cost us tens of thousands of pounds a year - far in excess of how much we were paying previously. We also do not have the option to take the multiplayer to a different provider. Because the game relies on Glu and Gamespy’s middleware, the entire multiplayer aspect of the game would have to be redeveloped by us, again, at the cost of many tens of thousands of pounds."

Glu Mobile's response backs up what Rebellion actually admitted: that publishers "contracting with GameSpy Technologies elects at its sole discretion whether or not to maintain support for its titles." But Glu mobile also reveals that some of these publishers have failed to pay for the GameSpy service for years.

"A number of our publisher partners elected to allow their contracts for GameSpy Technologies’ services to lapse by not continuing to pay for these services," the company said. "In some cases this lapsing ranges back as much as four years. GameSpy Technologies has continued to provide months, and in some cases years, of service support for free. However we cannot be expected to provide a service free of charge to publishers who choose not to renew their service agreements and in some cases remain delinquent in delivering payment for past services."

Ouch. The statement goes on:

"In each case reported in the press where there was a discontinuation of GameSpy Technologies’ services, the applicable publisher was well aware that they had not made the required payments under their agreements with GameSpy Technologies.

"For the sake of clarity - the situation is identical to fans attributing fault to the hosting company of a popular website for ceasing hosting services, when the website owner refuses to pay its hosting bill.

"Allegations that GameSpy Technologies raised rates unexpectedly are also false. Pricing is set in our Agreements with Publishers and cannot be materially increased by GameSpy unilaterally.

"While we would hope and expect our publisher partners to message their user communities on changes in status of their games, often this is not done. The result is user confusion and frustration.

"It is regrettable that these publishers chose not to inform their users of the impending discontinuation of support," Glu mobile concluded. "We understand the frustration of fans that until now weren’t clear on why their game has lost some of its functionality, but hope that this clarifies the situation."

GameSpy Technologies is a service provider to game publishers, and a separate entity from, Glu Mobile clarified.

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Top Comments
  • 18 Hide
    abbadon_34 , December 14, 2012 11:01 PM
    still sucks, but all the more reason to include LAN and direct IP options in all multiplayer games
Other Comments
  • 9 Hide
    d33dave , December 14, 2012 10:47 PM
    so i'm greedy if i want my paycheck on payday. i should work for free for the community. right?

  • Display all 15 comments.
  • 18 Hide
    abbadon_34 , December 14, 2012 11:01 PM
    still sucks, but all the more reason to include LAN and direct IP options in all multiplayer games
  • 8 Hide
    A Bad Day , December 14, 2012 11:02 PM
    wolley74In other words they're greedy arses without much care for their long standing community

    You fail to pay for a service, you don't deserve to get service. That's fairly simple, no?
  • 9 Hide
    Abion47 , December 14, 2012 11:12 PM
    Ah, this explains a lot. It makes sense, then, why these games no longer work. If I don't pay my power bill for months, I have absolutely no room to complain if one day my power suddenly gets shut off.

    Hell, Glu already showed how much they want gamers to be able to use GameSpy by allowing the servers to stay on as long as they did, but at the end of the day, devotion and community doesn't pay the bills.
  • 0 Hide
    arson94 , December 14, 2012 11:31 PM
    Ass, gas or grass. Nobody rides for free.
  • 0 Hide
    A Bad Day , December 15, 2012 12:06 AM
    And if you try, you get harassed by debt collectors because you're behind on every single bill.

    And there's reason why the debt collection industry has the highest turnover rate, or at least one of the highest. Because it sucks for both the debt-loaded people, and the debt collectors.

    And if all else fails, then the bank sues your rear end and takes all of your property except for some of your clothing and personal belongings.
  • -6 Hide
    A Bad Day , December 15, 2012 1:46 AM
    hastenIn other words you are part of this new generation that thinks they are deserving of what they have not earned.You don't pay for the service you don't get the service. Grow up. How sad our future generations are.

    I know some people who can't balance their checkbooks.

    I also know one family member that is missing about $300 from her bank account because of of a paycheck issue. The employer's records showed that the $300 worth of paychecks were cashed, but the bank record showed that no such checks were cashed.

    And such person had threw away his/her paychecks shortly after receiving them, before noticing the discrepancy in the bank record.

    It's unlikely that someone else cashed the checks because the backside usually have a restricted endorsement stating who has the permission to deposit the check.
  • -1 Hide
    hytecgowthaman , December 15, 2012 11:49 AM
    I am now like to play games but mobile internet connection is very slow.
  • 0 Hide
    annymmo , December 15, 2012 3:41 PM
    Gamespy slowed down my computer when I tried to use it.
    It crashed and worked slow as molasses.

    GLU has been a bit dumb trying to use online multiplayer as leverage to people (publishers management) who do not care.

    What kind of dumbass developers think outsourcing online multiplayer is a good idea? Seriously, this is the kind of thing that you can know on forehand. We have now even fully decentralized ways to do service discovery, might wanna look into them (magnet links).

    They could have supported an open protocol for discovery, something that could be used with many things e.g. Xfire.

    Dumbass consumers that demand company servers for free. You can't have this without paying because it costs money. Guess what people, you're parasiting for no gain, demanding that crap that has a low lifetime built in.
  • 0 Hide
    NuclearShadow , December 16, 2012 1:08 AM
    annymmoDumbass consumers that demand company servers for free. You can't have this without paying because it costs money. Guess what people, you're parasiting for no gain, demanding that crap that has a low lifetime built in.

    I think you're extremely wrong. The consumers are not at fault here and certainly are not the parasites. The consumers paid for the games and so already paid for that service to be provided to them. It's sort of sickening that you would twist it in the end to slander the consumer base. With Glu's statement it becomes clear that the issue was with the publishers/developers.

    What you're saying would be as if a tenant paid the landlord rent but the landlord failed to pay property tax and thus the land was taken away by the government with the residents displaced. Your placing the blame on the tenant and acting like it was a unreasonable sense of entitlement
    despite the tenant doing their part. This line of thinking is not only flawed but it's quite evil.
  • 0 Hide
    NuclearShadow , December 16, 2012 1:08 AM
    Delayed double posting, ingore/ thumbs down this.
  • 0 Hide
    twelch82 , December 16, 2012 3:40 PM
    It seems like the compromise here would be to allow the end users to pay GameSpy directly for continued multiplayer support for those games. If they are big enough fans, then they would be willing to pony up the cash and continue playing. If it's not worth it, then the multiplayer support probably deserved to end.
  • -1 Hide
    reviewer888 , December 17, 2012 1:34 PM
    Does anyone even play these games???
    What the hell is this?!?! "Neverwinter Nights 1 & 2, Microsoft Flight Simulator X, Swat 4, Sniper Elite, Hidden and Dangerous 2". No wonder they don't want to pay for those games...No one is even on the servers! Why pay? LOL
    If these were actual games that people played this would be a much BIGGER story.
    I do agree don't pay, Service DOWN. But wow that line up of games blow big time.
  • 0 Hide
    f-14 , December 17, 2012 8:53 PM

    online/cloud gaming can suck my ball sack sweat

    i saw this coming the day the created it