My wife and I both had HP notebooks once. Will never buy HP again. Horrible products. I like fragmented thoughts.

The boards are like $150 on eBay. There's actually people now seem to specialize in repairing these boards too and that will run you about $80. Of course the DV6000 and 9000 series are a bit of work to take apart yourself .

I didn't know Hewlett-Packard made Xbox 360's.

It will take alot from Nvidia to win my trust back - ATi for me for the next few years me thinks

Im a computer tech and I see 2-3 of these laptops come in a week with similar problems. Some are covered under the extended warranty, some are not. I will never own an HP laptop because of this.

oh and as a shop front for a supplier - we have seen far too many 8600, 8500 and 9800 series video cards fail - the first 4 9800 GTX+'s we got from ASUS and Gigabyte etc

I just hate the lack of support. I have tried to help friends on their HP notebooks and both times I have had problems getting the right driver for this or that, even when they say that it is the right one for the machine.

Interesting - my zd7000 has been going strong for over 5 years now. Behemoth is built like a tank.

HP will never change their ways, they make too much money ripping people off! I own one of the dv2000 series that also has GPU overheat problems and I would never buy from HP again. It seems HP offers extended warranties only on specific model numbers even if the whole series is affected - I suppose this makes them look like their 'helping' while not actually having to commit any real money to making things right.

HP repair service is horrible. Call them up, they gave me a number to repair my laptop DVD drive and then told me to call again to a different department. Then call to a different department and was redirect to someone else then gave me another number to call another department. I gave up and never buy an HP computer again. Their product look nice but it doesn't last very long not to mention my Nvidia graphic card starting to act up and shutting my laptop from time to time. Try Asus laptop and it was the best laptop brand I've ever buy.

glad I got an HP DV9260 with a Go 7600, the series BEFORE the bad GPU's. Only shitter is that it is the i915pm chipset, not the 965p, no 45nm chips for me

Have previously been using Acer, then decided that HP looks cool. Biggest mistake of my life. Exactly after my warranty expires, the nVidia chip died. HP told me it's going to cost at least $300 to replace. Given up on them. Have gone back to Acer. A real good deal (cheaper and better specs as well :-))

My Compaq V5000 has been running spectacular for over 3 years. My sister's HP tx1000 was purchased a little over 1.5 years and it is completely dead. I read about the MANY instances online where people reported a wifi card failure, and then only a matter of time before complete system failure do to mobo problems. Her laptop was over $1000, I bought mine for about $500... I love compaq, but I hate HP for not acknowledging the problems that EXIST! *shakes fist*

Luckily for me, most of my friends, their HP laptops are ATi or uses Intel chipsets.

So no HP repairs for me so far.

My HP dv9657cl isn't quite dead yet, but the screen does very weird things before spontaneously blue-screening. I sent it in to their repair facility and got a call back 3 weeks later saying they ran a full diagnostic of my computer, and all of the problems were caused by faulty hard drive. And they decided that they would not honor the warranty because although I bought the laptop new, it was not from one of their "authorized" distributors. So they offered to replace the 160GB hard drive for me for only $238, and I told them to go jump.
So after being without my laptop for almost a month, I got it back in the same condition that I sent it. I checked the drive and found nothing wrong with it, but eventually replaced it with a spare I had, yet the problems haven't gone away.

http://atomicferret.blogspot.com/2 [...] t-buy.html

My wife bought a Dell m1330 with an 8400m last July, right before the news broke about the bad chips. I flashed the bios right away, then she started having problems with it just last week. The dell technician on the phone had her flash the bios again, but then it failed completely the next day. Dell is sending a technician to my house to replace the motherboard this week. Any company can put out a bum product every once in a while, what matters is how they deal with it. Very disappointed to hear HP isn't backing their product up.

Interesting, it seems like many people have bad experience with HP Support.

For me though, it was mostly positive. I email them, describe them my problems, and a day or two later they send me back an email with a box arriving at my doorsteps shortly after. The whole process takes about 3 weeks, but everything's free, so I can't really complain.

I've sent my old dv2432ca into support about four times, with the fifth trip being its last - it got replaced by the dv4-1117ca after I dealt with the case managers.

The dv4-1117ca is gonna be going back to Ontario for another round of repairs now though . This time, it's the USB ports - all three of them died on me yesterday night. No clue why. Went through 5 reinstalls, Windows 7 and Windows Vista and still no luck :\

But I would still consider buying HP in the future. At least for me, the services were quite nice.

Back in San Jose I lack the experience of dealing with HP but from the discussions, I gotta tell you that here in China it's a totally different thing. They (HP Service Center) realize for a Chinese, my roommate's and my Chinese pronunciation sounds too "foreigner" so they took the effort for being super polite. Had we been local Chinese, we're out of luck.

Within the first year, nothing happened. Comes the second year, they replaced the mobo 3 times in less than 9 months--1 mobo each quarter.

I tried being modest by asking them what went wrong but I am fully aware of the nVidia 8xxx problem because my Mac also got one.

They tried to blame my roommate for not using the laptop on top of a cooling pad but the thing is: He always uses the cooling pad and I told them what brand and how much we
bought it for.

They're very polite though, it's the hardware that stinks.

Everyone is complaining about HP, and they should. They are not standing behind the product that they sold. Here is a question that I didn't see an answer to in the initial article, who produced the board? Apple, Dell and HP all used the board so who did they purchase it from? Is Nvidia the one building the board and if so why are they using cheap solder? Spend an extra $0.05 and get the good stuff.

maybe we should not put our blame on HP, remember that the root cause of the problem is NVIDIA chipsets.

@ apache_lives
No $h1t HP bought Compaq, that's why I put them together in the comparison, along with the price differences. My point was while the compaq is cheaper, it hasn't had a single problem while the HP DIED. My Compaq has ati chipset, the hp has nvidia fyi. Also, that HP refuses to acknowledge that the tx1000 has defects that ends up destroying the laptop in a few years (if you're lucky) so they won't replace the parts without fees.

Dear onerec

You are right that deep down it is nVidia at fault but we all bought an HP laptop from HP, not an nVidia chipset from HP. Chipset is just one part of the laptop. Regardless of which component that breaks down, we still go to HP service center because it is HP that provides warranty to our laptops, not nVidia.

nVidia does not have control over our warranty, they can only provide replacement chipsets for (in this case) HP based on how many is being requested by HP.

With that, whether HP wants to treat us first class or play dumb is beyond nVidia's control. nVidia had already done its part by allocating a few hundred million $$ for our warranty, while HP continues to play dumb. So there is no point of giving our hard earned $$ to HP.

We should only support companies that are willing to treat us first class. In my case, nVidia and my Apple macbook pro (Apple clearly write it down in their website that all affected macbook pros with nVidia 8600GT are entitled to a 2 year warranty for no extra fees).

I'm sure Apple is not the only that treats its customers first class, there has to be other manufacturers alike. We have to support their business.

-ND

I had a dv2214us (Nvidia GPU also) for about 14 months before one day an image looking like a scrambled screen test pattern popped up. After shutting down.....nothing. The computer would boot like normal but I had no display output nor display on the main screen. I didn't both getting it repaired, just went on to the next one.

I bought a $1500 DV9500 from HP in 2007 with 8600gs. It broke in 1 year, right after warrenty expire. FUCK you HP.