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Newegg Confirms Counterfeit Core i7s Shipped

By - Source: Tom's Hardware US | B 63 comments

Newegg quickly follows up with its customers after initially down-playing the situation as a wrong shipment of "demo" CPUs.

A quick follow-up to the story that broke out about Newegg shipping counterfeit/fake Intel. After Intel announced an investigation into the shipment from, Newegg now issues the following statement:

Read our initial report here, and its follow-up here.

Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg's top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

Intel confirmed earlier today that it did indeed see fake Core i7 processors.

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Top Comments
  • 41 Hide
    Shadow703793 , March 9, 2010 12:09 AM
    Kudos to newegg! Now the question is, who actually counterfeited the i7s in the first place.
  • 35 Hide
    ktasley , March 9, 2010 12:15 AM
    looks like D&H wasn't full of it and prolly had a pretty good reason to be angry
  • 21 Hide
    digitalrazoe , March 9, 2010 12:28 AM
    NewEgg -- Good job .. D&H .. if you got on the ball to put this to rest Good job to you too!! IPEX --- Never EVER mess with a person and their CPU!!! we will rip you a new one! OOPs newegg already did !!
Other Comments
    Display all 63 comments.
  • 41 Hide
    Shadow703793 , March 9, 2010 12:09 AM
    Kudos to newegg! Now the question is, who actually counterfeited the i7s in the first place.
  • 35 Hide
    ktasley , March 9, 2010 12:15 AM
    looks like D&H wasn't full of it and prolly had a pretty good reason to be angry
  • 18 Hide
    LATTEH , March 9, 2010 12:16 AM
    Newegg is awesome if i got a counterfit i7 i would be pissed at first but because of how awesome newegg is they will RMA it :D 
  • 12 Hide
    JasonAkkerman , March 9, 2010 12:18 AM
    LOL... got killed by a less-then symbol.

    I heart NewEgg!
  • 12 Hide
    rockstone1 , March 9, 2010 12:20 AM
    Kudos to Newegg.
  • 21 Hide
    digitalrazoe , March 9, 2010 12:28 AM
    NewEgg -- Good job .. D&H .. if you got on the ball to put this to rest Good job to you too!! IPEX --- Never EVER mess with a person and their CPU!!! we will rip you a new one! OOPs newegg already did !!
  • 14 Hide
    mianmian , March 9, 2010 12:31 AM
    Newegg got a sort of Man-in-the-Middle attack ....
    It should directly order from Intel, not some stupid IPEX.
  • 10 Hide
    Shadow703793 , March 9, 2010 12:49 AM
    mianmianNewegg got a sort of Man-in-the-Middle attack ....It should directly order from Intel, not some stupid IPEX.

    Agreed, especially considering the volume of CPUs,etc that Newegg buys.
  • 0 Hide
    curnel_D , March 9, 2010 1:08 AM
    mianmianNewegg got a sort of Man-in-the-Middle attack ....It should directly order from Intel, not some stupid IPEX.

    Newegg is a grey market distro. The primary reason why they can sell their products so low is because of the fact that they buy from them.
  • -7 Hide
    liquid0h , March 9, 2010 1:09 AM
    Ah crap, figures I'd get this news literally weeks after I just installed a 920 from Newegg...
  • 9 Hide
    hopiamani , March 9, 2010 1:15 AM
    I am pretty sure someone at IPEX is gonna lose their job over this.

  • 8 Hide
    tipmen , March 9, 2010 1:15 AM
    Great to see this from a company dealing with this problem fast and treating the affected customers with great care :D  GOOD JOB newegg!
  • 1 Hide
    Gandalf , March 9, 2010 1:27 AM
    I wonder how many customers realized that didn't have the real INTEL processor?
  • 2 Hide
    robwright , March 9, 2010 1:30 AM
    It's kind of sad since the site (I can't even write the name/URL without getting sick to my stomach) that first reported that D&H was responsible for the shipment of bad chips is still sticking to its story and hasn't updated the original article absolving them of the situation.

    Fantastic reporting, Kyle! Good work, guys. Have fun with that lawsuit....
  • 2 Hide
    curnel_D , March 9, 2010 1:36 AM
    robwrightIt's kind of sad since the site (I can't even write the name/URL without getting sick to my stomach) that first reported that D&H was responsible for the shipment of bad chips is still sticking to its story and hasn't updated the original article absolving them of the situation. Fantastic reporting, Kyle! Good work, guys. Have fun with that lawsuit....

    I feel the same way. I can't believe they haven't issued that apology. I understand reporting the facts is important, but the brutality against DnH that they exhibited without letting all the facts come out was just crazy.
  • 6 Hide
    Brent_NC , March 9, 2010 1:51 AM
    If D&H had an once of sense, they would have stated that the shipment in question did not originate with them and would have worked with Newegg/Intel from the start. Saying this on their own site, as well as follow up emails/communications to the various news sites posting information on this topic. Instead, they layered up and looked guilty as hell in the process.

    I hate that D&H took an image beat down on this one, but in the future taking a different approach to dispel any rumors or assumptions would probably be in their best interest.

    Now it looks like the internet gets to kick IPEX in the family jewels for a while.
  • 2 Hide
    Brent_NC , March 9, 2010 1:53 AM
    By the way, that is "Ounce" not "Once". Fat fingered it.
  • 2 Hide
    onlineseeker , March 9, 2010 1:57 AM
    Ipex is owned by:

    Entity Name: IPEX INFOTECH, INC.
    Entity Number: C1788610
    Date Filed: 08/07/1996
    Status: ACTIVE
    Jurisdiction: CALIFORNIA
    Entity Address: 48295 FREMONT BLVD
    Entity City, State, Zip: FREMONT CA 94538
    Agent for Service of Process: MARCEI LIANG
    Agent Address: 48289 FREMONT BLVD
    Agent City, State, Zip: FREMONT CA 94538

    Now lets look at ASI:

    48289 Fremont Blvd.
    Fremont, CA 94538
    Phone: 510-226-8000
    Fax: 510-226-8858
    Toll Free: 800-2000-ASI
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