Newegg Confirms Counterfeit Core i7s Shipped
Newegg quickly follows up with its customers after initially down-playing the situation as a wrong shipment of "demo" CPUs.
A quick follow-up to the story that broke out about Newegg shipping counterfeit/fake Intel. After Intel announced an investigation into the shipment from, Newegg now issues the following statement:
Read our initial report here, and its follow-up here.
Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.
Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.
Newegg's top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.
We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.
Intel confirmed earlier today that it did indeed see fake Core i7 processors.
I heart NewEgg!
It should directly order from Intel, not some stupid IPEX.
Agreed, especially considering the volume of CPUs,etc that Newegg buys.
Newegg is a grey market distro. The primary reason why they can sell their products so low is because of the fact that they buy from them.
Fantastic reporting, Kyle! Good work, guys. Have fun with that lawsuit....
I feel the same way. I can't believe they haven't issued that apology. I understand reporting the facts is important, but the brutality against DnH that they exhibited without letting all the facts come out was just crazy.
I hate that D&H took an image beat down on this one, but in the future taking a different approach to dispel any rumors or assumptions would probably be in their best interest.
Now it looks like the internet gets to kick IPEX in the family jewels for a while.
Entity Name: IPEX INFOTECH, INC.
Entity Number: C1788610
Date Filed: 08/07/1996
Status: ACTIVE
Jurisdiction: CALIFORNIA
Entity Address: 48295 FREMONT BLVD
Entity City, State, Zip: FREMONT CA 94538
Agent for Service of Process: MARCEI LIANG
Agent Address: 48289 FREMONT BLVD
Agent City, State, Zip: FREMONT CA 94538
Now lets look at ASI:
48289 Fremont Blvd.
Fremont, CA 94538
Phone: 510-226-8000
Fax: 510-226-8858
Toll Free: 800-2000-ASI