Xbox One Users Reporting Broken Disc Drives Out of the Box
Xbox One disc drive issue impacting a small number of customers.
It seems some Xbox One users are having problems with their new consoles right out of the box. Microsoft’s next generation of Xbox went on sale on Friday and over the weekend reports of faulty disc drives have been hitting the web. Affected users report that the drive makes a horrible grinding noise when trying to read a disc. Numerous users have uploaded videos of the issue to YouTube.
Microsoft hasn’t yet said how many users are seeing this issue right out of the box. Speaking in a statement to GameSpot, Microsoft said that it is a very small number of people. Redmond also said that customers experiencing this problem will get a brand new console. Customers are advised to reach out to Microsoft via phone, support pages, help and diagnostics on the console itself, or Twitter.
"The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."
The Xbox One isn't alone in its at-launch growing pains; defective Sony PS4 units have hit some early adopters as well.
The Xbox One features an octoa-core x86 processor, 8 GB of RAM, 500 GB of storage and a Blu-ray/DVD drive. It also comes with Microsoft's brand new Kinect 2 sensor as well as a redesigned Xbox controller. The console launched in North America, parts of Europe, Australia and Brazil on November 22. It will hit Japan and the rest of Europe in 2014. Check out what we thought of the Xbox One in our review here.
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http://www.youtube.com/results?search_query=broken+xbox+one&sm=3
Octo means 8, and x86 means that the system is running in a 32-bit computing environment. A 64-bit environment is becoming prevailent in new computers because it can make better use of its hardware.
Oh, I didn't catch it, my bad.
Now that I know it's a typo, I can see the humor in it.
Unfortunately those buyers of the 500 broken copies will make noise and the media makes it looks like every second XBox1 or PS4 is broken.
What about the bricked Xbones?
http://www.youtube.com/watch?v=wu_0urzCaao
...well, it IS a Star Wars disc you know...
With the PS4 Sony reported a .4% failure rate, that seemed to increase to "under 1%" due to "damage in transit".
- Under 1% DOA is actually a really good success rate for a major electronic device launch, that would rate as best in the industry, beating out even the likes of companies that do very well in this regard, like Apple (iDevices generally have between a 1.5-7% failure rate at launch).
The Xbox One's numbers are harder to find, and since it was a multinational launch, obviously that would effect the amount of DOA units that I see in American social media... but it seems to me like the launch went exceptionally smoothly. No major network issues, and a low failure rate. Only a small number of DOA Blu Ray drives, but, again, nothing to suggest an actual problem. Just normal, or better than normal, failure rate.
Sony and MS have both handled replacing the DOA units in a very consumer friendly way. Sony overnights packaging to send the PS4 back in, and MS has been reported to ship replacement units to effected users before they even send anything back! They're both doing an exceptional job about it, IMHO.
We should see credible media sources out there shouting about how this was the most successful set of console launches in history. But, instead, we have fear mongering BS. *sigh* I don't think either console deserves bad press over this.