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Xbox One Users Reporting Broken Disc Drives Out of the Box

By - Source: via GameSpot | B 25 comments

Xbox One disc drive issue impacting a small number of customers.

It seems some Xbox One users are having problems with their new consoles right out of the box. Microsoft’s next generation of Xbox went on sale on Friday and over the weekend reports of faulty disc drives have been hitting the web. Affected users report that the drive makes a horrible grinding noise when trying to read a disc. Numerous users have uploaded videos of the issue to YouTube.

Broken Xbox One disc drive (via Jackfrags)

Broken Xbox One disc drive :( (via Epic Game Trailers of History)

Microsoft Xbox One Broken Disc Drive Day One (via Vince Hall)

Microsoft hasn’t yet said how many users are seeing this issue right out of the box. Speaking in a statement to GameSpot, Microsoft said that it is a very small number of people. Redmond also said that customers experiencing this problem will get a brand new console. Customers are advised to reach out to Microsoft via phone, support pages, help and diagnostics on the console itself, or Twitter.

"The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."

The Xbox One isn't alone in its at-launch growing pains; defective Sony PS4 units have hit some early adopters as well.

The Xbox One features an octoa-core x86 processor, 8 GB of RAM, 500 GB of storage and a Blu-ray/DVD drive. It also comes with Microsoft's brand new Kinect 2 sensor as well as a redesigned Xbox controller. The console launched in North America, parts of Europe, Australia and Brazil on November 22. It will hit Japan and the rest of Europe in 2014. Check out what we thought of the Xbox One in our review here.

Follow Jane McEntegart @JaneMcEntegart. Follow us @tomshardware, on Facebook and on Google+.

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  • 9 Hide
    Skylark-Torch , November 25, 2013 6:48 AM
    You know... The first link is someone putting a non-XBONE game into the drive, then dubbing over it a Chewbacca sound..
  • 1 Hide
    COLGeek , November 25, 2013 6:49 AM
    Oops (on the faulty drives)! BTW, what is a "octoa-core x86 processor"?
  • -2 Hide
    chumly , November 25, 2013 6:53 AM
    The failure rate is extremely high. This is a HUUUUUUUGE problem. I cannot believe they didn't test the damn units. M$ stock about to plummet, wait for it.
  • Display all 25 comments.
  • -1 Hide
    Skylark-Torch , November 25, 2013 7:07 AM
    Oops (on the faulty drives)! BTW, what is a "octoa-core x86 processor"?

    Octo means 8, and x86 means that the system is running in a 32-bit computing environment. A 64-bit environment is becoming prevailent in new computers because it can make better use of its hardware.
  • 2 Hide
    warezme , November 25, 2013 7:07 AM
    The first video sounds exactly like Chewbaka? I couldn't hear the last one.
  • 0 Hide
    SteelCity1981 , November 25, 2013 7:08 AM
    so we go from the red ring of death in the xbox 360 to the disc read of death in the xbox one. not to mention the disc scratch of death.
  • -1 Hide
    spookyman , November 25, 2013 7:10 AM
    I guess they wanted the customers to Q/A the device first before fixing what was broken. Sounds like the same thing they do with their OS too.
  • 1 Hide
    COLGeek , November 25, 2013 7:21 AM
    I know what an octo-core CPU is, just not an octoa-core CPU. Just an attempt of humor on an obvious typo. Not as funny as I thought.
  • 1 Hide
    Skylark-Torch , November 25, 2013 7:28 AM
    I know what an octo-core CPU is, just not an octoa-core CPU. Just an attempt of humor on an obvious typo. Not as funny as I thought.

    Oh, I didn't catch it, my bad.
    Now that I know it's a typo, I can see the humor in it. :p 
  • 7 Hide
    Pummel , November 25, 2013 7:53 AM
    If you sell 1 million copies and only 500 are broken, this is a 0.05% fault rate which is more than acceptable.
    Unfortunately those buyers of the 500 broken copies will make noise and the media makes it looks like every second XBox1 or PS4 is broken.
  • -1 Hide
    belardo , November 25, 2013 7:53 AM
    Hence, the xbox-fanboys laughing or being stupid about the PS4 problems were... childish.

    What about the bricked Xbones?
  • 0 Hide
    jl277013 , November 25, 2013 8:12 AM
    I have the "will not eject issue". Microsoft is not taking care of their customers as I was on hold for OVER FOUR HOURS with their support and they never offered to send me a replacement. #FAIL
  • 0 Hide
    DRUMM3R4CHRIST , November 25, 2013 8:46 AM
    Always learn people not to buy a new console when they come out. Quit wanting to be ahead of everyone and give it time. We have seen time and time again that there are going to be issues right off the bat. They should really check these systems out before they put them out to the public. I love Microsoft and Sony, I have the Xbox 360 and the PS3. It took the companies a while to get out all of the bugs just for these two consoles.
  • 0 Hide
    jl277013 , November 25, 2013 8:54 AM
    Waiting one day or one year would not changed the odds of a hardware failure. I can handle the defect, but not the way Microsoft handled it. Again ... GO AMAZON!

  • 2 Hide
    catfishtx , November 25, 2013 9:19 AM
    I don't understand. Every new product has a few failures upon release. The PS4 has them. The XB1 has them. Cars, TVs, even military equipment. These products are designed and assembled by humans. Some will fail. Why is this news? All this does is start a stupid back and forth from the fanboys.
  • 0 Hide
    FunSurfer , November 25, 2013 9:21 AM
    Another possible reason for broken consoles out-of-the-box:
  • 1 Hide
    FunSurfer , November 25, 2013 9:31 AM
    You know... The first link is someone putting a non-XBONE game into the drive, then dubbing over it a Chewbacca sound..

    ...well, it IS a Star Wars disc you know...

  • 0 Hide
    hannibal , November 25, 2013 11:31 AM
    Well the same thing with each console release. They try to make them as cheap as possible and sometimes it means that not all part are working properly. Wait refress models in the next year and everything will be much smoother. Same thing as with new Os versions. Wait for service pack1 at least... Except in consoles you can not upgrade, unless you buy new console if you were in hurry.
  • 2 Hide
    fulle , November 25, 2013 11:39 AM
    The Xbox One seems to have had a little less press than the PS4 in regards to failure rates, but both seem way way way waaaay over reported.

    With the PS4 Sony reported a .4% failure rate, that seemed to increase to "under 1%" due to "damage in transit".
    - Under 1% DOA is actually a really good success rate for a major electronic device launch, that would rate as best in the industry, beating out even the likes of companies that do very well in this regard, like Apple (iDevices generally have between a 1.5-7% failure rate at launch).

    The Xbox One's numbers are harder to find, and since it was a multinational launch, obviously that would effect the amount of DOA units that I see in American social media... but it seems to me like the launch went exceptionally smoothly. No major network issues, and a low failure rate. Only a small number of DOA Blu Ray drives, but, again, nothing to suggest an actual problem. Just normal, or better than normal, failure rate.

    Sony and MS have both handled replacing the DOA units in a very consumer friendly way. Sony overnights packaging to send the PS4 back in, and MS has been reported to ship replacement units to effected users before they even send anything back! They're both doing an exceptional job about it, IMHO.

    We should see credible media sources out there shouting about how this was the most successful set of console launches in history. But, instead, we have fear mongering BS. *sigh* I don't think either console deserves bad press over this.
  • 0 Hide
    jack1982 , November 25, 2013 11:53 AM
    I seem to remember Microsoft saying that the RROD only effected an extremely small number of people as well.
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