Nvidia: GPU Failures Not Affecting Our Orders

In July of last year, Nvidia admitted in an SEC filing that some notebook chips were failing at “higher than normal rates.” According to the filing, Nvidia said it would incur a $150 to $200 million charge for the quarter, with the money covering warranty, repair and return and replacement.

A stock-bloodbath such as this is never good news for a company, however, vice president Ujesh Desai said at this year's Computex that, despite the effect on Nvidia’s reputation, computer builders are still choosing the company’s graphics cores and are actually increasing their usage this year. According to Electronista, Desai said that trying to fix the problem quickly helped preserve much of that business. "None of the OEMs held that against us or anything," Desai is cited as saying. "I think we stepped up and we did a good job with how we handled that."

That said, just because OEMs have all but forgotten, that doesn’t mean Nvidia’s problems are over. In May of this year, news got out that five people were suing Nvidia. The group feels that the measures undertaken by Nvidia are not enough and are seeking full replacement of the faulty chips along with unspecified damages.

Rather than recall faulty notebooks, manufacturers of laptops affected have gone through certain steps to help cover the problem. HP and Dell extended warranties and released new BIOS software that increased the fan speed to better cool the GPU – hopefully warding off any defects from showing up. Apple promised owners of the GeForce 8600M GT-equipped that it would repair for free any faulty GPUs within two years of purchase date, regardless of Apple Care coverage.

"This is a grossly inadequate 'remedy,' as it results in additional manifest defects, including, without limitation, further degraded battery life, system performance and increased noise in the Class Computers," the plaintiffs said in a legal filing.

"Worse, this 'remedy' fails to solve the actual problem. Instead, this measure only ensures that the Class Computers will fail after the OEM's express warranty period expires, potentially leaving consumers with a defective computer and no immediate recourse," the lawsuit continues. "Finally, even after this purported 'update,' video and system performance is still degraded due to unacceptably high heat and part failures.

We’ll keep you posted on how the suit turns out but it seems Nvidia thinks that it has done its part for the consumer, while its customers think differently. Do you think Nvidia’s effort to remedy the situation fell short? Let us know in the comments below.

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  • cryogenic
    Seems consumers are rather informed and didn't tax nVidia extra for the notebook failures of last summer. But my thinking is that nVidia should avoid this kind of fiasco in the future, else their reputation might take a hit, and consumers might respond more aggressively, once their reputation suffers.
  • Kill@dor
    Good to know they have their share of problems, but they do need step it up... I'm hoping their next lines of GPU's coming Q3-4 will deliver like they said. Even though G92's did not perform as well as i would have wanted, i was still impressed with my 8800GT. So, i think i'll give them sometime to work out the kinks...
  • Zoonie
    This is outragous really. Many of these chipsets came in pretty expensive laptops. Me, myself, bought an Sony Vaio 2 years ago with the 8600M GS chipset and I get nervous everytime a game gets a hickup.