One Journalist Wants Refund for Google Glass

Three weeks ago, Computerworld's Matt Lake shelled out $1500 for the Explorer edition of Google Glass. Now he wants his money back.

To be fair, Lake lists ten pros and cons of owning Google Glass, starting with eye contact. On the plus side, users can glance to the top right and get an augmented, connected experience. On the negative side, the rest of the world becomes out of focus when accessing this display. You can't make eye contact when looking at the content, thus the other party may think the user could be lying. Plus users also look somewhat cross-eyed when accessing the display.

Moving on to voice recognition, Lake says that Glass is not a good listener. In fact, the device's voice recognition "can be about as responsive as your average 6-year-old after soda and cupcakes." He also claims that the battery installed in Glass will drain like a bathtub when the wearer actually uses the device's full capabilities.

"If you're wearing a $1,500 piece of equipment laden with cool features, you want to get your money's worth," Lake writes. "You listen to music, record video, take photographs, and after a short time, you feel a burning sensation in your right temple. Like all computers without fans, Google Glass runs warm. And in as little as an hour, your battery needs a recharge."

Lake says that even if the wearer has a big face, a big nose or big hair, Glass is still too big, consisting of a large curved metal arc that can't be folded and tucked away in a shirt pocket. Glass is also rather obvious; you'll know the device when passing the wearer on the street. He points out that people fear surveillance, and avoid talking to Google Glass wearers because of that very reason.

Lake also points out that the pictures he took with the specs came out somewhat tilted. That's because one of his ears is lower than the other, so Glass rests on his face in a tilt at all times. To be fair, this is where photo editing software comes into play; you can fix the tilt by simply rotating the image. Naturally, we all want pictures to be perfect the moment they're taken.

The article goes on to talk about the drawbacks of using turn-by-turn directions, using the earbud, and the way Glass has been promoted up to now. "When I look at stories of how people use technology, I'm usually inspired to think of how I can use them. But looking at Glass Explorer stories just makes me feel inadequate about my daily life," he writes.

To read the full list of pros and cons, head here. The article is entertaining, but it also shows how far Google and society have to go before Glass is socially acceptable.

  • Cons29
    "If you're wearing a $1,500 piece of equipment..."
    you would want to do lot's of research before buying. besides, something that small... you really should not expect a good battery life, not anytime soon at least
  • Murissokah
    Sounds like some one just wanted to get the device for a review and is now missing their 1.5 grand.
  • Camikazi
    So basically the guy bought something without even researching it and now wants his money back. Most of those reasons are just stupid or his fault, Glass isn't a full out done product yet it is basically beta and of course there will be problems. Hell it is called the "Explorer Program" for a reason, you have to be adventurous and expect problems when you explore new territory, I guess this guy didn't understand that.
  • southernshark
    His complaints sound legitimate to me, especially if the voice recognition doesn't work. That's a big problem.
  • Vlad Rose
    " On the negative side, the rest of the world becomes out of focus when accessing this display. "
    You mean like when you're driving and don't pay attention to the speedometer, but use it as an excuse to get out of a ticket?
  • SlitelyOff
    Why is the guy getting such criticism? Has anyone here ever purchased something that didn't work as expected, whatever those expectations are? If you have, have you ever wanted to return that item? The things he mentioned are not things that I had ever read about GG. I don't know would have necessarily thought of those technical issues on my own (other than the social aspects of wearing it) Spending $1500 for something, even experimental, should not exclude you from having reasonable expectations that the product should work.
  • clonazepam
    They are all common sense except the voice recognition issue. My nose was broken and therefore, since I have worn sunglasses at least once in my life, I know that a $1500 google glass will not set level on my face.
  • ss202sl
    He was fine until he tried to get his expenses reimbursed.
  • GlassFTW
    1. Matt lake is an iPhone fanatic and used to write for MACWORLD!

    2. ALL iPhone fanatics, especially the apple paid reporters, trash android and especially Google glass.

    3. Apple, in the end, will be single digits in market share and people will laugh at those who own apple products.
  • joaompp
    So he pays $1500 for an obvious beta product, writes an article about his experience in order to pay his bills, then request a refund?
    He sounds like one of those girls that buys a new dress for a job interview then returns it the next day.