ATI Confirms 5700, 5800 Problems; Promises Fix

Earlier this week, it emerged that many 5000 series users were experiencing problems with crashing and grey or colored lines appearing on his or her display. The grey screens and hangups were occurring while users were gaming, watching movies or in some cases, when the computer was just sitting idle.

When users contacted customer service they were told the issue was caused by a Windows 7 update. ATI recommended a clean install of the graphics card driver as a possible fix, stating this had solved some users problems. The ATI Catalyst 10.1 release notes (published Wednesday) note the problem as a known issue; however, it's described as a problem affecting users of all versions of Windows and not just Windows 7.

Today Dave Erskine, an AMD spokesperson, informed us that, "only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior," and that the team is closing in on a fix for the apparently software related issue.

"The team is testing a driver hotfix and initial tests indicate that it resolves the issue," Mr Erskine said. "We need to test it further but we expect to make the hotfix available shortly."

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  • fatkid35
    thats right baby! crossfire for purble place! i heard SLI is better for solitare.
  • kurahk7
    this is probably the 1st major ati driver issue in such a long time....
  • JMcEntegart
    ominous primeWow, I had no idea what was causing my grey screen of death. I have a 5850, been messing with OC settings on my CPU and ram timings thinking they were the culprit. Thanks for this Jane,

    It's what I'm paid for.
  • Other Comments
  • kurahk7
    this is probably the 1st major ati driver issue in such a long time....
  • jennyh
    No worse than Nvidia's last patch issue, which was also hotfixed. Of course there wasn't even 1/10th the drama with that one.

    Then again Nvidia is so irrelevent now nobody really cares.
  • fatkid35
    i just bought 2 5770's and installed a week ago. happened a few times, once when my 5 year old was playing purble place! had to laugh cause i was playing crysis a few hours earlier. crysis would work but purble place wouldn't?!!!WTF? did a clean driver install and has not reoccured....yet.