Microsoft Offering Gift Cards for UK, Canada Surface Delays
Offering gift cards that can be spent at its online store.
Microsoft has said it will give UK Surface customers a £50 gift card after units were delayed past the original October 26 delivery date. AllThingsD reports that some people with Surface pre-orders received a confusing stream of emails from Microsoft about their unit's delivery. Apparently, Redmond first said that shipments would be be delayed to November, and then changed its mind and said units would be on time. However, it seems some of them actually didn't get there on time. Naturally, people are a bit miffed by the miscommunication and the added lack of Surface tablet. To make up for it, Microsoft is offering gift cards to those affected.
AllThingsD was told that customers in Europe would receive a €50 gift card and Pocket-Lint reports that UK customers involved in the confusion will be getting a £50 gift card for their troubles, while Canadians will be getting a $50 gift card.
"Customers in the U.K. and Canada will receive their Surface devices by the original dates given at the time of their orders, between Oct. 26 and Oct. 30," Pocket-Lint cites Microsoft as saying.
"We apologize for any confusion caused by emails stating an earlier or later arrival date. To make up for this inconvenience, we are giving impacted customers a single-use coupon for up to £50 (or $50 Canadian dollars) toward their next purchase from the Microsoft Online Store."
Microsoft launched its Surface tablet last Friday. The device packs an Nvidia Tegra 3 processor, up to 64GB of storage, Windows RT, and Microsoft's unique Touch Cover keyboard. The Surface running a full version of Microsoft's Windows 8 operating system and an Intel CPU has not yet been released.
Check out our Hands-on Impressions here and our Unboxing Video.
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Jane McEntegart is a writer, editor, and marketing communications professional with 17 years of experience in the technology industry. She has written about a wide range of technology topics, including smartphones, tablets, and game consoles. Her articles have been published in Tom's Guide, Tom's Hardware, MobileSyrup, and Edge Up.
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This is not only old 'news', but is inaccurate (though you're far from the only outlet to get this wrong). As someone who received the apologetic email from Microsoft as well as the £50 personally (and already spent it on a W8 Pro upgrade for my desktop), I can tell you that it was specifically offered as an apology for the confusing emails, NOT for the delay in Surface's delivery. The advised delivery date for Surface pre-orders in the UK was 26th - 30th October, and it seems that, by and large, that timescale was met.Reply
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In Canada, I ordered mine, arrived late and shipped to wrong address. Unboxed it and it went into startup repair. 2 hours on phone with MS. Not repairable. Have to return, wait for MS to get it, and then wait 5 days for replacement. I'm sending it back for a refund.Reply