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Blizzard Plans To Fix Critical 'Overwatch' Competitive Bug

Hundreds of Overwatch players have been affected by a bug that cost them hundreds of skill rating (SR) and banned them from this competitive season. Blizzard said in a forum post that it's aware of the issue, and in addition to fixing the problem, it plans to un-ban players and restore their SR.

Overwatch players can be divided into two groups. One just wants to play the game casually by going into Quick Play or the Arcade. The other focuses on the title's competitive mode, where they can play more serious matches and work their way up the ranks to show off their skill. For the latter group, losing hundreds of SR and being banned from the competitive mode for a two-month season could kill their passion for the title.

Here's what Overwatch game director Jeff Kaplan said in his forum post:

We recently identified a bug that, in extremely rare cases, can cause players to lose their skill rating progress and receive a seasonal ban from Competitive Play without any prior penalties for leaving early or being kicked for inactivity. This bug is a high priority for our team, and we’re working on a fix to prevent further instances of it occurring as we speak.

On the bright side, Kaplan said that fewer than 200 people have been affected by this bug, which means the vast majority of Overwatch players didn't have their SR taken away. The even better news is that the company plans to restore the affected users' SR. Blizzard doesn't usually fiddle with SR when technical problems arise—the company's "solution" is usually to have players just grind out games so they can get back to their proper skill rating.

Kaplan said Blizzard will "continue to monitor for additional occurrences and provide assistance until we can implement a permanent fix." He doesn't know when the fix will go live, but someone from Blizzard will respond in that forum thread when everything is hunky-dory.  In the meantime, at least the company is helping people affected by this bug, instead of just shrugging its shoulders and telling them to play more.

This is yet another thing for the Overwatch team to tackle. Blizzard has been busy. Recently, it's added a new hero, map, and game mode; changed various aspects of the competitive mode; and supported the upcoming Overwatch League with additional teams and a new esports arena in Los Angeles, among other things. All that despite the dev team having to deal with rampant toxicity instead of working on new features.

  • derekullo
    Lots of talk about a bug, but no mention of how you would encounter it.

    If I was playing competitive what should I avoid doing so as to not encounter this literal game-killing bug?

    I guess I could google it, but then why did I read this article?
    Reply
  • spdragoo
    20215750 said:
    Lots of talk about a bug, but no mention of how you would encounter it.

    If I was playing competitive what should I avoid doing so as to not encounter this literal game-killing bug?

    I guess I could google it, but then why did I read this article?


    We recently identified a bug that, in extremely rare cases, can cause players to lose their skill rating progress and receive a seasonal ban from Competitive Play without any prior penalties for leaving early or being kicked for inactivity. (emphasis added)

    That's the quote in the article direct from Jeff Kaplan at Blizzard.
    Reply
  • derekullo
    20216094 said:
    20215750 said:
    Lots of talk about a bug, but no mention of how you would encounter it.

    If I was playing competitive what should I avoid doing so as to not encounter this literal game-killing bug?

    I guess I could google it, but then why did I read this article?


    We recently identified a bug that, in extremely rare cases, can cause players to lose their skill rating progress and receive a seasonal ban from Competitive Play without any prior penalties for leaving early or being kicked for inactivity. (emphasis added)

    That's the quote in the article direct from Jeff Kaplan at Blizzard.

    Alright so the actual source is being intentionally vague.
    Reply
  • Gam3r01
    20216293 said:
    20216094 said:
    20215750 said:
    Lots of talk about a bug, but no mention of how you would encounter it.

    If I was playing competitive what should I avoid doing so as to not encounter this literal game-killing bug?

    I guess I could google it, but then why did I read this article?


    We recently identified a bug that, in extremely rare cases, can cause players to lose their skill rating progress and receive a seasonal ban from Competitive Play without any prior penalties for leaving early or being kicked for inactivity. (emphasis added)

    That's the quote in the article direct from Jeff Kaplan at Blizzard.

    Alright so the actual source is being intentionally vague.

    Its almost as if the direct source hasnt been identified yet.
    If the dev team knew exactly what caused the issue, wouldnt you think it would already be fixed?
    Reply
  • derekullo
    20216371 said:
    20216293 said:
    20216094 said:
    20215750 said:
    Lots of talk about a bug, but no mention of how you would encounter it.

    If I was playing competitive what should I avoid doing so as to not encounter this literal game-killing bug?

    I guess I could google it, but then why did I read this article?


    We recently identified a bug that, in extremely rare cases, can cause players to lose their skill rating progress and receive a seasonal ban from Competitive Play without any prior penalties for leaving early or being kicked for inactivity. (emphasis added)

    That's the quote in the article direct from Jeff Kaplan at Blizzard.

    Alright so the actual source is being intentionally vague.

    Its almost as if the direct source hasnt been identified yet.
    If the dev team knew exactly what caused the issue, wouldnt you think it would already be fixed?

    "We recently identified a bug that, in extremely rare cases, can cause players to lose their skill rating progress and receive a seasonal ban from Competitive Play without any prior penalties for leaving early or being kicked for inactivity."

    Notice the "bug" being the cause and the "can cause players to lose their skill ..." as the effect.

    If they have identified the bug then they know what is causing the issue to happen or else the bug would be unidentified.

    We already know the effect, no need for them to say they have identified that.
    Reply
  • Gam3r01
    They know the bug exists, they didnt say they identified the exact triggers or the specific lines of code that are impacted.
    They know how some people are experiencing it and how it impacts them, that is nowhere near the cause of the issue.
    Reply
  • Olle P
    ... and that it's "extremely rare", so it's difficult to recreate the situations where it was triggered.
    Reply