Gigabyte Power Supply RMA Seemingly For 'Newer Batches'

As we are in the middle of the drama with Gigabyte finally responding to the complaints about the company's power supplies exploding and our power supply expert commenting on the whole situation, it seems like there is another problem with Gigabyte's approach to customers. According to the Reddit user Tinefol, Gigabyte has refused to take an eligible GP-P750GM unit for RMA.

Firstly, we have to set the tone straight that this could be an isolated case so until we can gather more examples, take the news with a grain of salt.

According to the Reddit user u/Tinefol, they have filed an RMA request for Gigabyte's GP-P750GM power supply. As per the original Reddit thread, the poster owns the said unit, and following the recent happenings, decided to file an RMA request for it.

The original text sent for the ticket was: "Hello, As stated in this PR I'm looking to return a GP-P750GM power supply that I bought last year with serial number SN20243G001306. I went through a local dealer where I bought the item and it requests the official confirmation/approval from Gigabyte to complete the process. Please send me an official confirmation of RMA.", to which one of Gigabyte's staff responded with "This press release is applicable only to the newer batches."

It is worth noting that in the official press release, Gigabyte notes that, for this particular GP-P750GM PSU, Gigabytes offers RMA services for units with serial numbers from SN20243G001301 to SN20453G025430. The owner that is applying for an RMA possesses a unit with serial number N20243G001306. That serial number is eligible for RMA.

However, Gigabyte's response differs from the acts of its staff. As the company is accepting RMA's using the serial number metric, the "newer batches" are not important. As long as the serial number matches the supported RMA requirements, the unit is eligible for return and exchange that Gigabyte offers. 

We are left to wonder if this is an isolated case of this Reddit user, or indeed a practice that only newer batches are eligible for. In any case, Gigabyte hasn't stated that in its official press release.

TOPICS
Read more
GeForce RTX 5090 Founders Edition
Nvidia power meltdowns hit 8-pin adaptors — old power supplies are the common factor
melted power connector for RTX 5080 on PSU side
RTX 5080 power cable allegedly melts at PSU — Redditor reports another 50-series failure
MSI Suprim RTX 5090
RTX 5090 GPUs aren't being recalled for being a fire hazard after all — Nvidia and MSI refute accusations
Origin PC
Corsair guarantees defect-free RTX 50-series GPUs in its pre-built systems — reports only one instance of missing ROPs
RTX 5090 FE with melted power connector
First credible report of RTX 5090 FE with melted connector appears — third-party cable likely cause
600W melted connector
RTX 5090 cable melting claim debunked — Investigation points at prior RTX 4090 FE cabling usage
Latest in Power Supplies
MSI PSU
GPU compatibility dilemma brewing as more high-end power supplies ditch 8-pin connectors in favor of new 16-pin
Leadex Platinum 2800W
Super Flower’s beastly 2800W power supply lands at $899 — enough juice to power a couple of RTX 5090 GPUs
Thermal images show RTX 5090 power connections
Nvidia RTX 5090's 16-pin power connector hits 150C in reviewer's thermal camera shots
Cooler Master MWE Gold 850 V3
Cooler Master MWE Gold 850 V3 power supply review
ASRock PG-1600G Phantom Gaming
ASRock PG-1600G Phantom Gaming power supply review
FSP Hydro Ti Pro 1000W PSU
FSP Hydro Ti Pro 1000W power supply review
Latest in News
Despite external similarities, the RTX 3090 is not at all the same hardware as the RTX 4090 — even if you lap the GPU and apply AD102 branding.
GPU scam resells RTX 3090 as a 4090 — complete with a fake 'AD102' label on a lapped GPU
Inspur
US expands China trade blacklist, closes susidiary loopholes
WireView Pro 90 degrees
Thermal Grizzly's WireView Pro GPU power measuring utility gets a 90-degree adapter revision
Qualcomm
Qualcomm launches global antitrust campaign against Arm — accuses Arm of restricting access to technology
Nvidia Ada Lovelace and GeForce RTX 40-Series
Analyst claims Nvidia's gaming GPUs could use Intel Foundry's 18A node in the future
Core Ultra 200S CPU
An Arrow Lake refresh may still be in the cards with only K and KF models, claims leaker